Rented 4 rooms. left some personal items behind in one of the rooms, never found them, I guess I have to agree with the other review, very poor security for such a high end hotel. Main Telephone operator had a terrible way of dealing with the guest

I recently stayed at The St. Regis Bal Harbour on business. Having recently stayed at The St. Regis in Buckhead, I had extremely high hopes for this property. Upon arrival, no one greeted me or offered to help me with my bags. I made my way to the reception desk where 2 people were working. Each employee was helping a guest. It took well over 20 minutes before they were able to help me and then it took an additional 10 minutes before I received my key. The entire process was very unorganized. The employee checking me in seemed fairly new and when he asked for help from his manager, the manager seemed annoyed. Upon check-in, my first impression was that room was nice, but has definitely seen a lot of wear - button broken on lamp, rust stains on lamp shades, cracked touch screen panel, and handprints all over walls and sliding glass door. Overall attention to detail was severely lacking. It was not what I would have expected from this brand. Restaurant staff at Atlantikos was inconsistent. When they were on point, it was great, when they weren't it was extremely frustrating. Checkout was a process as well, finally someone pulled me over to the concierge desk and helped me there. Again, this took way too long, about 10 minutes. All in all, I would not choose to stay at this property again.

March 24-28, 2024 stay. Stayed at this resort at least 5 times in the last two years. It used by be our favorite place in Bal Harbor area. Love the beach, the hotel and loved the service as well as the proximity of shopping. This time, the experience was different and made us think that we do not wish to return. We arrived around 7pm, our check in was the dullest one I've experienced in the last decade. From arrival at the front door and the bellman who was considering if a greeting is in order, to the greeting at the registration desk, which was extremely flat, super short and abrupt. The usual offer of a glass of sparkling wine or water was not presented, until the guest checking in next to us, who arrived later and was offered one by hotel staff who was handling their arrival. Dinner at the Burger Bar ( which was transformed into an Italian pop up place was weird), we were not greeted, I had to approach the bar after standing awkwardly in the doorway for a few minutes, we were told we could sit anywhere, the service was slow, we had to flag someone down a few times to ask for most common items. Atlantikós was very busy every day for breakfast, the first morning, there was a line of about 20 people, extending all the way to the pool area. We chose breakfast instead of points during arrival, but did not get to eat breakfast not even once during our stay. The room. The mini fridge was not fully stocked. The next day some additional soda items have appeared in it, they also appeared on our final bill, but I did not argue... We have booked an ocean front room, the room we were given was ocean view, while the views are pretty good from all the ocean facing rooms, there is a price difference in booking between the two categories. I did reach out the hotel team a couple of times regarding this discrepancy. Each time I was given the same text response stating that someone will get back to me, but nobody did. I followed up, heard the crickets. I did not bother with the front desk. After my arrival experience, my expectations were low with their ability to resolve or at least provide a sound explanation. I do want to note an amazing job of the staff at La Gourmandize One of the ladies even recognized and acknowledged us from previous stays. Which was probably the nicest interaction with the staff on this trip. Our son also had a great experience with the staff member at the gym. I sincerely hope the resort will review and re-evaluate their customer service situation. We used to love coming here, but after this last time, I am not certain if this location be considered for future stays.

This is our favorite hotel! Everything here is top notch from the ambiance, food, service, and location. The beach crew does an awesome job making our beach days easy and enjoyable! Diego took extra great care of us and helped us get setup even on the busiest days. 10/10

Diego over at the beach was so professional and attentive he continuously checked up on us through the day and made our day so much better will most definitely be coming back very soon and will ask for him, staff inside was very polite and gracious