Banyan Tree Ungasan

Our family stayed in the 1200 sqm three-bedroom ocean view pool villa from July 10 to 15. Butler Tofik Nurochman made our vacation incredible. He maintained perfect boundaries — attentive yet never intrusive to our private family time. Available 24/7 to handle all requests, he thoughtfully arranged daily breakfast, airport transfer, complimentary afternoon tea and kids’ activities in advance. The villa is quiet, spotless with stunning ocean views and great resort perks. A top-tier luxury resort for family trips, huge thanks to the professional, meticulous butler Tofik! Guest: Zuo Guangxi

Stayed at Umana to welcome my friend, and it has been an amazing experience. During check-in, Adit provided exceptional service and gave us a wonderful tour of the resort. He was outstanding, and I’d like to give a special shout-out for his efforts in accommodating all of our requests. Our butlers, Tara and Andika, also took great care of us throughout our stay. They made sure every detail was taken care of and that all our needs were met with genuine attention and care. Their dedication was truly appreciated. We also had dinner at Oliverra, where Ayu was amazing. She even recognized that we had visited Oliverra last Christmas, which made the experience feel even more personal. She provided warm, attentive service throughout our dinner. Keita and Shaggy were also incredibly kind and welcoming. They provided excellent service and even arranged an early check-in for us, which we greatly appreciated. Overall, the hospitality from everyone at Umana made our stay truly memorable. Thank you to the entire team for such a wonderful experience!

This resort is beyond our expectations. Villas, hospitality, food, spa services, along with each and every team member in this resort was top notch. There is nothing where we can say it requires improvement. We truly appreciate all the team Members at Commune restaurant including chefs who were able to accommodate all of our dietary requirements. Thank you Lofan and Nitya & team for your services. Thank you Angelychen & team for always being there for any requests. All we can say from our side - THANK YOU. We can’t wait to come back and stay at this property again and we will truly recommend anyone to visit this property. Property is well maintained and kept up To date. If you are looking for privacy, this is place where there is no noise level. The villas are top notch and atmosphere & hospitality is something to see and experience where not one person did not greet with smile

We had a challenging start to our stay here. Some issues with communication and the room itself. We took this up with the management and they went above and beyond to not only correct the issues by moving us to a much higher grade room but also to make sure we had no further problems. Endi in particular was helpful and was very sincere in listening to and reflecting on the issues we were having. The resort itself is beautiful and the villas are enormous and have huge infinity pools. Service was a little patchy at times but overall the staff were very friendly, helpful and polite. From the bar staff Apriana was helpful and from the restaurant staff Lofan was always charismatic and full of energy. Its a great spot to relax and enjoy the glorious weather and we would definitely like to come back to the resort one day!

Umana Bali is like being in another universe. The grounds are lush and immaculately tended. The sea breeze wafts across the property and into your elegant and peaceful room. Even the monkeys are friendly here. Don’t miss the restaurants, breakfasts in particular. The pool bar offers a quiet place to read or paint or chat. Every team member bent over backward to ensure our perfect stay. Lofan and Ariani in particular made us feel welcome and pampered. Thank you! We will be back.