Banyan Tree Ungasan

We recently stayed at Umana Resort Bali to celebrate my birthday with my family, and although the experience began with a couple of hiccups, the team very quickly turned things around and made this trip incredibly memorable. A special thank-you to Agus, the Room Division Manager, who personally stepped in and ensured that everything was perfect for the rest of our stay. His attention, care, and professionalism truly elevated the whole experience, and it meant even more given that we were celebrating a special occasion as a family. We also want to give huge praise to our butler, Darma, who was consistently friendly, thoughtful, and proactive. He went above and beyond , and consistently checked-in with us every single day. Breakfast was another highlight thanks to the wonderful staff. We had great conversations with Tofan, the restaurant manager. Lohan was also especially friendly and attentive. Both of them made our mornings a pleasure. We loved the spacious private villas, the elevated service, and the peaceful atmosphere throughout the property. This is a resort where the staff truly care about your experience. If I had to mention anything minor, it would be that the breakfast area could feel a bit warm at times but that could have been because the weather was hotter than normal (closing the door or increasing the A/C may help). Also, for vegetarian guests or those with food allergies, it might be useful if Umana follows the lead of other hotels by adding short descriptions of the ingredients in each dish (there's a lot of Asian offerings and some of them were unfamiliar to us). Overall, Umana Resort Bali exceeded our expectations and gave us a birthday trip we’ll always remember. A heartfelt thank you to the entire team, we can’t wait to return!

I stayed in the one-bedroom suite with an ocean view at Umana Bali, and honestly, it was such a wonderful experience. The hospitality, the facilities, the food, the view, everything just came together perfectly. It felt like the kind of place where you can really switch off and enjoy every moment. I also want to give a special shoutout to Tara, who made sure my stay was amazing from start to finish. He was so kind and attentive, and it really made a difference. My absolute favourite part was the spa. If you’re staying here, please don’t skip it. I’d recommend at least a 2-hour massage. It was incredibly relaxing and definitely one of the highlights of my trip. The gym surprised me too. I loved the facilities, and the view while working out was just perfect. It made exercising feel enjoyable, which isn’t something I say often. Overall, everything at Umana Bali felt complete and thoughtfully done. It was completely worth it and truly a great staycation experience. I’d go back in a heartbeat.

It was a wonderful stay. The view was truly beautiful, and the hotel staff were incredibly friendly. I'd also like to express my gratitude to darma, who was so helpful from the beginning.

We had the pleasure to stay 11 wonderful nights at Umana LXR Bali. Our experience was absolutely fantastic. The resort is amazing with beautiful luxurious villas, each with its own private infinity pool with outdoor whirlpool and great terrace. The staff were all excellent. Everyone went above and beyond to make sure we had everything we needed. They were very polite and always smiling. Special thanks go to Karen, our curator, she made our stay special. She was always there to help us, she was just amazing. At the restaurant the staff was helpful and always smiling. Special thanks go to Taufan, Lofan and all the others … I can’t name them all. Thank you all for making our vacation so special.

One of the best hotels we've stayed at. We were unsure where to stay at first and we chose the Umana because of reviews etc. It's been a perfect stay. Apart from the weather the first 2 days, which is out of their control it was all 5 star. You have a staff on WhatsApp who's dedicated to your villa. The staff in general were all excellent. They were all extremely helpful and although I can't name everyone, we have to thank Tofik, Taufan (Mohammed), Yulisa and Lofan, and all the chefs including Edi As we required Halal food, the chefs made sure we had what we wanted, and they went out of their way to make us things sometimes that weren't on the menu. They also always came and asked us how each meal was after. The facilities are great, the villa pool is around 10m, and you also get a jacuzzi. The rooms and the bathrooms are all very spacious. The gym was well equipped and the main pool was a good size. There were only 2 things which I would say is the downside, but it's nothing major. 1. The hotel is located in the south and most of the restaurants that we wanted to eat or places we wanted to visit were more near the central part or further up. Google estimated an hour, so we never bothered. 2. The beach if you're into beaches is down the cliff, there is a shuttle that gets you there and Ummana has their own large size area with a pool, but I think anyone can come and pay and use the place, and the actual beach is not private. So, again it's not something that affected us but just a pint of note.