Banyan Tree Ungasan

One of the best honeymoon destinations you could ever expect. All that staff was friendly and actively wanted to make our stay better. The one downside is that the resort is not adult-only. The children can be distracting at times, but only during breakfast at the buffet.

Banyan Tree is a beautiful resort, but there are a couple of issues that the mngt should take note of: - was allocated room 221, cliff front villa. was very disappointed that the plants along pool were not trimmed and they blocked part of the ocean view. Had specifically asked for unblocked ocean view, but yet was allocated this room. - Experience at Jumana, a fine dining restaurant was completely marred by the below par service of staff, plus an inconsiderate diner. Seems to me the staff are not well trained. Half the time they do not smile, and when we asked for 1 of each kind of bread in the basket, they didnt seem to understand and laughed at us instead. The service staff would also address my husband as Mr Lee or Pak, when his family name is Tan. While changing plates, a waitress even asked him to help her hold a plate. The staff was also unable to control/ seek the cooperation of a rude diner who spoke very loudly on her phone. Skip this restaurant if possible, food is average and yet overly priced with below par service. In terms of view and service of a fine dining restaurant, it pales in comparison to our experience at Conrad (koh samui). Plus points of resort: - common area is clean and tidy - service staff elsewhere are polite and friendly, esp those under housekeeping and those at breakfast area - love the layout & decor of the villa

We stayed 7 nights at the resort in a two bedroom villa. Really nice villa - it was exactly as good as expected. The staff were generally very friendly and service minded. The hotel was very silent and the atmosphere was missing. The restaurants were empty in the evenings and the selection of dishes did not correspond to the expectations of such a hotel - and it was overpriced. The daily activities offered for kids and families seemed boring and not attractive and could use an update. It seems like the management should try to create a more inspiring atmosphere and surrounding. A slightly disappointed experience.

By this point, we've stayed at quite a few Banyan Tree and Angsana resorts throughout Asia and we know what to expect as there is a strong theme or standardisation in terms of rooms/layouts/amenities/food/service/etc. We stayed at a very large Bintan Banyan Tree double room pool villa a couple years ago and were not very impressed as the unit itself looked quite run down and in need of upgrades/refurbishments so prior to booking this trip, we did not expect all too much (as it was also in Indonesia as well). Thankfully that was not the case with this Banyan Tree resort. Despite being open for nearly a decade, most of the resort is very well kept and maintained rather well, especially compared to other resorts in Bali which are nice during their opening stages and then begin to look old due to lack of proper staff maintenance. One highlight for us was the food at the resort. We were prepared for overpriced and subpar dining experiences so we brought an entire bag of snacks and instant food in case the restaurants disappointed us; we didn't end up eating a majority of what we bought. The Ju-Ma-Na French restaurant had great food, breathtaking views of the Indian Ocean and very attentive service. We found ourselves eating there for 3 meals in a 4 day stay. The room service and other restaurants were more than acceptable as well (we had a dinner at Tamarind restaurant which is at their spa with good Balinese cuisine and it was a sampling menu with many small dishes to try). We came out pleasantly surprised.

Stayed at a 2 bedroom villa here for 3 nights in early July 2017. The villa is luxurious and very large at 370 sqm. Service at Banyan Tree is exquisite. Had a couple of breakfast and dinners at Bambu. The buffet spread at breakfast was very good, and quality was excellent. For dinner, Bambu serves Asian cuisine, and food quality was equally excellent. Service at Bambu was really great, staff makes an effort to address guests by name. The restaurant manger came by regularly to speak with guests and checked on service quality. Highly recommended.