Karma Kandara

Beautiful location with attentive, friendly, cheerful and helpful staff. However our experience was mared by loud building noise on a daily basis on plot adjacent to the villa. We were offered alternative accommodation but it was of an inferior standard so we stayed put. Appreciate that Karma had no control over building work as it was not on their land. Maybe we should have been informed prior to arrival? Apart from that, an enjoyable holiday in beautiful Bali!

We have been loyal Karma members for almost 10 years and even recently upgraded our membership, trusting in the brand’s promise of quality and hospitality. Unfortunately, this stay was far below the standards expected from a five-star resort. Our villa had multiple issues — the kitchen hob didn’t work, toaster was faulty, lights were not functioning properly, and bathtub water pressure was extremely low. We also faced delayed responses to basic requests like an iron and clothes stand. Even the shared pool was closed intermittently, leaving us with no pool access for days. What made it worse was the complete lack of management follow-up. Despite raising multiple complaints and sending an email (which remains unanswered even after six days), no one from the management team contacted us. The only time a customer relationship manager spoke to us was on the first day — to discuss upgrading our membership, not to check on our comfort or satisfaction. This trip was meant to celebrate my father’s birthday, but instead, it turned into a frustrating experience. For a resort that positions itself as luxury and member-focused, the service and accountability were shockingly poor. We truly hope Karma Group takes guest feedback seriously and improves its maintenance and service standards.

Karma Kandara is a beautiful resort, truly like a paradise. Everything is very clean, and the villas are spacious and stunning. The staff are amazing . So friendly, polite, and always smiling. The whole place has a great vibe, and you can feel how much the team cares about the guests. Now, a few suggestions for improvement: • The menu should be changed more often. I stayed for 10 days, and by the end, I already knew everything on it. The food was okay but not “wow.” It would be nice to have more traditional Balinese dishes instead of mostly Italian food (pizza and pasta). Also, the food prices are a bit high. • The cable car to go down to the beach or up to the restaurant is very slow. Sometimes you have to wait up to 20 minutes in line, which is not pleasant after spending the whole day at the beach under the sun. I suggest adding another cable car in the future to make it faster and more comfortable. • One thing I really didn’t like was the membership sales pressure. During the holiday, we were constantly approached about becoming members of the Karma Group. In my opinion, that’s not professional — guests come to relax, not to feel stressed or pushed to buy something. The marketing and sales approach could be more subtle and respectful, especially for a 5-star resort. However, I want to mention Lily, who works in sales , she’s an amazing human being, very kind and professional. Overall, we had a wonderful experience. The staff are fantastic, the place is beautiful, and with a few small improvements, Karma Kandara could be absolute perfection.

Very isolated, expensive compared to other karma resorts in Bali. Housekeeping was ok not 5 star. Food ok not much variety unless you liked Indian. The resort is lovely but too big to meet other members. Karma reps were a bit overpowering.

We loved our 2brm Mentari Apartment at Karma Kandara. I had 3 bathrooms and fully equipped kitchen including a water cooler and coffee pods machine. It was roomy with a balcony overlooking the sea and countryside. A buggy was available to go to the restaurant as paths are quite steep. The spa overlooking the ocean was amazing. We loved the free beach access and bars and restaurants on the beach too. All the food was great during our one week stay