Nusa Dua Beach Hotel & Spa

We are staying at this hotel for the third time — and apparently the last — because I am extremely disappointed. I honestly don’t know what happened, but this is absolutely NOT a 5-star level of service. At check-in, I asked for a vase for flowers (nothing complicated, right?). I had to ask FOUR different staff members, and after repeating my request four times, the vase still didn’t arrive. In the end, my boyfriend had to go to the reception himself and bring it to the room on his own. The staff were literally playing ping-pong with the request, passing it from one person to another, and no one wanted to take responsibility. I have never experienced anything like this in any hotel — especially not in a supposed 5-star hotel. The hotel did not offer any benefits, recognition, or appreciation for returning guests. No welcome gesture, no upgrade, nothing at all. Loyalty clearly means nothing here. On top of that, there is renovation work happening in the rooms and at the reception area, and there was absolutely no mention of this anywhere during the booking process. The noise of construction is everywhere around the hotel — when you leave your room, when you go to breakfast, near the pool, and even when you’re lying by the ocean. It’s terrible. There is absolutely no feeling of being on vacation — it feels like you’re staying on a construction site. It would have been honest and fair to inform guests about the renovation during booking so they could decide for themselves whether they are willing to accept that. Especially when the hotel’s name includes words like “beach” and “spa,” you expect a corresponding level of comfort and respect for guests. I absolutely do not recommend this hotel.

The hotel is architecturally stunning, the grounds are surrreal and you know you are at a very special place. If you want a place to relax, there are many corners that will tick all your boxes. We stayed in a garden view room with the added bonus of sharing our nearby space with a beautiful pond, two adorable peacocks and two dozen ducks. The grounds are manicured to pefection and a number of artifacts will keep your camera clicking. Our room itself contained a lot of original wood carvings that will immerse you into a time of beauty and craftmanship. The bed is super comfy and although we are not good sleepers, we slept well in this room. The staff are very supportive and on hand when required. The club room lounge is work of art and a really lovely space, plus the staff are so attentive in making your stay very, very special. The spa is another plus with the added bonus of the lap pool, sauna, jacuzzi and steam room. The beach again is a nice area to relax and plenty of staff are around with menus at the ready. Both pool areas were a bit crowded, but you are just a few steps from the beach so who cares. The main breakfast room, we did not like, it was more like a motorway cafe, hence not a nice relaxing space. Maybe the tarimind beach restaurant would be a better venue. The breakfast on offer was nevertheless excellent. The themed dinners at night were very good, but maybe need to go the extra mile to reach the tastes we experienced at the Bambu Restaurant outside. In conclusion if you want a wonderful holiday away from the common concrete hotel structures this place ticks all the boxes.

Satria had an outstanding attentive service he is the best in communication and ensuring we understand all details as per menu and was very helpful in helping us understand the menu and he is the best.

Everything is okay. Atmosphere is excellent especially restaurants is most perfect.

As a woman traveling solo for the first time to Bali this was a wonderful choice for me. Very safe, staff was exceptional and room with a swim up pool connected to the patio was superb. The hotel helped me a get a driver to go out and that driver ended up being my driver and tour guide all week. I am sad to be leaving!