Nusa Dua Beach Hotel & Spa

This is the great place to spending time with family in Bali! I have the best experiance dine in on one of restaurant called Tamarind,the menu was awesome and delicious especialy the treatment from the staff and the star Chef Gegep two tumbs up!

We had been so looking forward to coming to this hotel after disembarking our cruise. We’d been following the reviews and had been anticipating a tired hotel with beautiful grounds, with a great, all inclusive, experience. Whilst the setting is gorgeous and the hotel is tired, as expected, there were no reviews that reflected our experience, so I feel I need to balance that. We found on registration with the hotel that there was a rigid approach to their all inclusive policy. Even though we arrived at 9am, we were clearly told that we would have to pay until our all inclusive started at 12pm and would finish at 12pm on our check out day. Sadly, I did feel that there was a policy of trying to catch you out on your inclusions and this was most evident in the Indonesian restaurant, Raja, where we spent 15minutes explaining that there was no indication on the menu that we would be charged for our choices (a green dot in all the other eating places) . A lovely waitress fought our corner and agreed that it was not clear and was their fault, but had to go back twice to someone to get agreement and it was only when we refused to sign for the items they considered non inclusive that it was agreed to not charge. Another reality for me was that I had not been forewarned by the agent or in reviews that bottled water would be limited to two small bottles per guest and only provided in the rooms. We were told we could buy bottled water in the shop. Given the humidity and the need for hydration, this seemed wrong to me. Soon figured we could fill our own water bottles in the spa by the sauna or get water in a glass at all the restaurants without paying if you ask for a glass of water so it wasn’t a problem. However, be aware that if you ask for sparkling water in the restaurants you will be charged, whereas soda water is included in the all inclusive. Further feedback is that there is no air-conditioning in any public spaces unless you had paid for a Palace Club room, which was a surprise to us. It may be due to our privileged travel experience to many 5 star hotels around the world that we had anticipated air conditioning in some public spaces, Whilst it was lovely to eat and drink out in the bars and restaurants in the humid evening air, it would have been appreciated if there was a space inside that was air conditioned, especially as the room air conditioning was not particularly efficient. I can say that I would not fault the staff, who for the most part, were lovely, gracious and accommodating.

Had a photoshoot with Dream studio Bali, lovey service from Lady and photographer Hardy, so many fantastic photos to choose from, it was hard to narrow down! I would highly recommend using this service.

We are here for our Christmas break and wish we had saved the money and just have a quiet Christmas at home. Arrived here yesterday morning, but after lunch our room was still not ready at 3 pm. It was chaotic at the Reception. We had to go to the Duty Manager, who was overwhelmed, and it was well after 3.30 when we finally got our room key. Before check in we had the time to walk through the grounds of the hotel. It’s big and beautifully maintained. But we were very disappointed when we got into our room. The air conditioning was not working properly as the room was really really hot. We had to get somebody to come and have a look but the problem is still not fixed. At the moment the temperature in our room is 26 degrees centigrade. There’s a bad smell in the bathroom, which I mentioned to the housekeeping staff. They just put something in the toilet, which made the smell go away temporarily. The door covering the fridge wouldn’t close properly. The furniture all need replacing. Even the furniture in the Reception area look knackered. I would say the hotel was once a really nice hotel, but at best a 3 star hotel at the moment. Service in all the restaurants are very slow. Once I found a piece of plastic in my ramen. Told a waitress who didn’t seem to understand at first. When I pointed at the plastic, she just said auw and went away without saying anything.

This is my first trip to Bali and Nusa Dua Beach Hotel and Spa set an impeccable standard of cleanliness, friendliness, delicious food and drink and a gorgeous campus. I stayed for 17 nights and they celebrated my birthday too! I’m so grateful for Arini and her hospitality staff, Ristha, Suniati and the beautiful Palace Club employees too. I bonded with Vina at the pool bar and she is amazing. Thanks to Ludri in marketing as well. I will definitely visit again and share this experience with my loved ones. Blessings and many thanks to the Nusa Dua team!