Nusa Dua Beach Hotel & Spa

Unfortunately, our stay at this hotel was extremely disappointing and ruined what was meant to be a special holiday, including Christmas.and anniversary salabration The restaurant was constantly overbooked due to cruise guests, and far too small for the number of people. As hotel guests, we were repeatedly told to come back later so cruise guests could eat first. This made it very clear that they were prioritized over those actually staying at the hotel. We were forced to eat outside in heavy rain because there was no space indoors. The food was poor — soggy pizza, A so-called “romantic dinner” was placed between sun loungers and sweaty beach guests. bad quality meals, and desserts that were melted and inedible. bad quality meals, and desserts that were melted and inedible. Nothing romantic at all, despite the high price. The Christmas Eve buffet was especially bad: dry, tasteless duck and turkey, unappealing food, and over an hour’s wait for drinks. In the heat, I have never experienced a worse Christmas dinner at a hotel. Due to heavy rain, there was very little to do and we wanted to stay on the terrace , that was impossible..The terrace roof was leaking badly, soaking our clothes, cushions, and chairs. When we explained how disappointed and upset we were, the hotel’s response was to give us a cap. Seriously???? That says it all. The staff themselves were kind and did their best, but couldn’t speak English.. only some of them, and they clearly had no authority to make decisions. Overall, this was a very expensive and deeply disappointing holiday. We will not return, and I strongly recommend that others think twice before booking.

Top resort. Lot of activities. Lot of variety of Food. Great Breakfast. Walkable to the Beach. Very Good room. Overall excellent relaxing experience

I was on solo trip to Bali. Your hotel made me feel Safe, light hearted and jolly spirited!! The palatial grounds, the activities, massage and spa, shops and the trolley cart, the music and the restaurant selection, beach chairs next to waves lapping us simply mindlblowing!!

Currently staying in 1118. As of 2026 I'm an Accor/Marriott Platinum, IHG/Hilton Diamond, GHA Titanium, and Radisson VIP member. I receive at least some formal 'VIP treatment' at almost every hotel I go to. I have been to Indonesia many times and each time I have stayed here for at least 2 months. But to be honest, with the exception of a very small number of hotels/resorts, Indonesia's hotels/resorts are like machines with a missing screw somewhere. For example the Westin right next door has so many flaws that I couldn't list them all, and The Laguna is ridiculously overpriced for its rooms and amenities. At the Sofitel, I had to summon the front office manager to complain, and I don't understand why Hilton Bali is 'Hilton'. This resort is part of Accor's 'Handwritten Collection' brand and I had been disappointed by numerous Handwritten Collection hotels so I had very low expectations for this resort. At one Handwritten Collection hotel in Indonesia I personally witnessed a burst pipe in a bathroom flooded with water. Now let's talk about this resort. I've never seen such friendly staff. Even compared to Korea or Japan - which are known for their exceptional hospitality - the staff here are on par with them. Thanks to my Accor membership, I received a room upgrade and enjoyed afternoon tea and evening cocktails at the Palace Club located within the resort. While the food options in the Palace Club are smaller than at the Club Millésime in Sofitel next door, each dish was truly delicious. I especially liked the scones which I consider the best I've ever had. Even the cheapest rooms are larger than those at other resorts and my room is comparable in size to suites at other hotels and resorts. While this resort is older, I can tell from the moment I step inside that it's well-maintained. The cleanliness is top-notch. Another plus: the garden is vast and well-maintained. There's even a space where hotel guests can feed the fish. Sitting at the outdoor tables in the Palace Club, sipping tea and gazing out at the gardens brings me peace. The best part about this resort is how quiet it is. While other resorts in Nusa Dua are as noisy as a market, here, you don't have to worry about noise day or night. One downside to this resort is that their upgrade policy is only one level higher. While Sofitel Nusa Dua and Pullman Legian offer generous room upgrades to Accor Platinum/Diamond members when there are plenty of rooms available, this resort only offers one level upgrade. Unlike other Accor properties, this resort doesn't offer welcome food or letters for elite members. However considering the cookies provided in the rooms this doesn't seem to be a major drawback. More than anything else I absolutely love the room here. While my schedule and circumstances prevented me from staying in a suite this time I'll definitely stay in a suite at this resort again when I return to Bali.

What a fabulous holiday destination for an authentic Balinese experience with luxury abounding in every aspect . The staff are genuinely loving and care not only that every aspect of our holiday is perfect but our well being in every way. Like being greeted by a best friend at every moment. Management you deserve a huge congratulations for a happy efficient team that feels like they love working there. It rubs off on every aspect of our stay! The room was a Palace Club Lagoon Access King and we could not have asked for better and I’m fussy. The bed was huge and comfortable. The pillows soft & heavenly. Fabulous bath, shower and that pool at our doorstep - heaven. Authentically Balinese to remind us we were on holiday at every moment. Meticulously cleaned and tended to several times a day. Everything we needed was provided for generously. It was our Anniversary and we were showered with gifts. The restaurant's are all wonderful with huge selection of options. Beach & pools beautiful. The grounds immaculate. We absolutely loved every moment of our holiday in Nusa Dua at this hotel and am already planning on coming back. Thank you to every single member of staff we met , particularly the Palace Club and Management. Well done, you’ve nailed it!