Nusa Dua Beach Hotel & Spa

Bulan absolutely amazed us with her customer service! Absolute 10/10 she deserves a pay rise.

We have been staying at the NDBH for the past 35 years and honestly never have we left disappointed. By no means is it perfect but if there was an issue it was addressed immediately. The staff are incredible! From Arini in front office, to Ayrethi at breakfast, Lastini, Dewi and Wiri at Tamarind just to name a few. The Hotel is currently under renovation but it did not impede our enjoyment. We will definitely be returning for our 37th year.

As the oldest hotel in Nusa Dua, every corner of this property feels like a living museum. It has a dignified, timeless atmosphere that you simply won’t find in modern Western hotel chains. From the intricate wall carvings to the beautiful temple within the gardens, everything is full of character and charm. The lush greenery adds so much to the ambiance—mature trees, deep greens, and expansive gardens create a sense of calm and serenity. The pool never feels crowded, and there were always deck chairs available, which made relaxing effortless. One of the joys of walking through the grounds is encountering the many animals that live here: peacocks, squirrels, ducks, egrets, bats, turtles, and koi fish. These little moments made every stroll feel special and heart-warming. We stayed in a Palace Club Room, and the breakfasts and afternoon teas in the lounge were pure bliss. The staff were consistently warm and smiling, with excellent customer service throughout our stay. There were also some truly unique experiences: a fruit-carving lesson with a chef who has won numerous awards, and even the chance to play squash with a member of the gym staff who is an Indonesian squash champion. What truly stood out was not just the beauty of the hotel itself, but the people. Every staff member added something special to the experience. A wonderful balance of stunning surroundings and heartfelt hospitality.

Think before you book this resort. We chose to spend Christmas and celebrate our 20th wedding anniversary at this resort. We checked in, but were directed to another reception as we had been upgraded to VIP guests. We were given room 1126 and if this is VIP standard I would hate to see the regular rooms. While we were there there was a lot of construction work with air drills and angle grinders ugly pressings etc. on our balcony on the ground floor, there was a hole in the roof so there was clear water on the furniture outside when it rained. We have both pictures and videos of this. We ordered a “Romantic Dinner” on the beach. Disaster. Table placed between sun loungers with oil spraying bathers,. Fish dish downright rotten, lobster soup cooked for hours so it tasted of ammonia. Dessert liquid cake! The hotel has lots of cruise guests. These are prioritized before everyone else. For example, you can't just eat wherever you want for a simple lunch, but you have to book 3 days in advance! There is a pool cafe, but only a few tables. so if it rains you have to eat your pizza outside in the rain. We did cruise guests have 1st priority inside. in the swimming pool there are many loose tiles so I cut my foot. We had also booked Christmas dinner which was a buffet. It took 45 minutes to get just a glass of water, and there was no management of the guests, so all the dishes were empty before the last guests had arrived. Reefill was mega slow. We left and went out of the hotel to get a real meal. Rather expensive for nothing. The quality of the food was extremely mediocre. The hotel has a chef, a German, who proudly walks around and lords it over the staff, but absolutely does not condescend to talk to the guests. FIF; The neighboring hotel on the beach path has a restaurant Toya They saved our holiday. Here is good food, great service, lovely wines, wonderful entertainment, which we did not see much of at the Nusa Dua Beach Hotel and spa. So think carefully before booking here unless you are coming from a cruise ship.

We are returning guests of this beautiful resort. As per usual, we had the most amazing time at this resort. It offers a diverse range of activities such as culinary classes, fruit carving, aqua aerobics and tennis. The spa is top quality and the restaurants are fantastic. You don't even need to leave the resort as everything is readily available. A special thank you to Arini Wayan and her wonderful team for making our stay so enjoyable...we celebrated our 40th year wedding anniversary in style thanks to the management of this hotel. We have stayed here on numerous occasions and never disappointed. Staff always greet us with warmth and a smile which contributes to the positive holiday experience. Looking forward to our next holiday and staying at Nusa Dua Beach Hotel and Spa. This is home away from home.