Nusa Dua Beach Hotel & Spa

Our first time in Bali and this side of the globe. Normally do America, Africa & Europe. The first thing I noticed as we approached the hotel was the dirty drive in front of the lobby, (photo included) it’s seriously needs a good jet washing. We were welcomed by two dancers and pipe music which was a nice touch. The food is probably the best I have ever tasted, the chefs get the flavours just right. The staff are very welcoming & polite but the service is probably the worst I have experienced, literally had to wait half an hour before getting a drink and then the whole having to sign after is another frustrating wait, it’s the only hotel I’ve been to where I haven’t tipped as I felt it wasn’t deserved. I understand there are levels of board. Our board was all inclusive and the staff know because of our white wrist band, so we shouldn’t have to sign. Just ask our room number and name when we order. I found it very frustrating having to wait to sign everything single time. All inclusive to me means All inclusive that is what we paid for. Can’t have and pastries from the lobby bar, we were told we could have breakfast from the tamarind but then told we couldn’t when we get there which was embarrassing. So if your all inclusive you can’t have food ordered to your lounger and have to eat in a restaurant but you can if your not All inclusive?? What is that all about? Sometimes we just wanted to have a sandwich at our lounger. The whole system needs to be explained properly when you check in. We spent the whole two weeks not knowing what we could do. The room was spacious but the view was terrible, we were looking at trees (photo included). Not the garden view I expected. Our housekeeper was a pain, always ringing our bell early to clean the room, pushing his noisy trolley up and down the corridor. Once he would not let me into my room until I proved who I was and I was desperate for the toilet. I noticed the sheets were not changed often as there was a dirty mark on ours for nearly a week. The corridors and stairwells outside the rooms are filthy and tiles are damaged, not what I expect from a 5 star (photos included) There needs to be more activity during the day, like quizzes etc as it’s very boring and nothing to do. There is a pool with a swim up bar but it was usually full of loud obnoxious Australians who we noticed don’t get out the pool for the toilet. Talking of Australians, it’s the first time we’ve been in the company of so many and I didn’t realise how rude and impolite they mostly were. If you like to go on trips find another hotel as it is so far away from places, 2 hours there 2 hours back every trip we went on. So if it says a full day half of it will be sat in a vehicle. Evening entertainment is 3 times a week and if you’re not all inclusive then you have to pay for it. We did visit the spa for a massage which was very good and then used the pool by the spa which is adults only and is more quiet. Also twice we had a letter telling us that the power and water would be off for 4 hours during the day so you couldn’t use the toilet/wifi etc ( photo included) this is not acceptable for a 5 star hotel. There has been a lot of building work going on which is noisy during the day. We prefer adult only hotels and coming here made us realise why, every morning around 5.00am we were woken by the brat above running around. So all in all from a relaxing holiday we were looking forward to especially as my wife has been ill over the last few months it hasn’t been relaxing at all and we are now looking for another holiday. It wasn’t what we expected so won’t be returning.

We are just back from our wonderful vacation to Bali. At Bali we stayed for the 7th time at Nusa Dua Beach Hotel & Spa. What makes this resort so unique that we want to come back every time, besides the wonderful kind people who work there, the incredible layout with its tropical garden, breathtaking private beach, awesome pools, lovely Balinese stile restaurants and rooms, is that the resort breaths Bali from top to toe. So if you want that special Balinese feeling not only outside but inside the resort as well I can highly recommend you to stay at Nusa Dua Hotel & Spa. We would like to thank Arini in Particular, who, as always made our stay, through her kindness and caring, very pleasant for us. See you all next year.

Stayed for only one night but it was a beautiful hotel, in a very nice place, very close to the beach. We received a very good welcome from all the team. Nice first night in Bali Might come back soon

This luxurious hotel in Nusa Dua greets you with a spacious open air lobby. We had a Club room on the ground level with a terrace that opened on to a grassed area with a view of the pond and ducks. Also peacocks that wandered the grounds. Many restaurants to choose from, breakfast buffet was amazing, check in was seamless thanks to Primo and service was impeccable. Thanks also to Sitawan at the Concierge Desk for his assistance in every way. Convenient shuttle bus to take you to/from Bali Collection that arrives every hour. Beautiful Balinese dancers perform every evening in the lobby. Overall a wonderful experience, all the staff were friendly and helpful and always smiling. Would definitely book again.

I want to offer a heart felt thank you to all the staff at Nusa Dua Beach hotel!! We had over 50 guests stay for 6 nights with evening functions by the beach !! All the staff made such an amazing impression on us all that we will return next year to do it all again!! One of the best in Bali 🙏 Thank you guys x