Nusa Dua Beach Hotel & Spa

Friendly atmosphere, attentive staff. Huge thanks to Dedy for giving me tips and tricks of getting to the airport!

I was really disappointed with my stay at this resort. For a property that advertises itself as a 5-star resort, I expected a much higher standard. The food itself was excellent and tasted great, but the service was incredibly slow. On multiple occasions we waited over an hour and a half for meals to arrive, which is unacceptable for a resort of this standard. The pools are also in need of maintenance. Many of the pool tiles are loose or completely missing, and the flooring around the pool is extremely slippery, creating a safety hazard. Most nights there were weddings held on the resort grounds. While it’s understandable that resorts host events, the loud booming music continued until around 11:00 pm, and fireworks were being set off late into the night, making it difficult to relax or get a good night’s sleep. The rooms are very outdated. The air conditioning would seemingly switch off during the night, leaving only warm air blowing into the room, making it uncomfortable to sleep. On top of that, the illuminated wall panels behind the bed are far too bright and light up the room like a Christmas tree. To make matters worse, the drink prices are excessive. Charging nearly $25 for four cans of Coke feels like blatant overpricing. Overall, I could forgive some of these issues at a budget hotel in Kuta, but not at a resort claiming to be 5-star. Between the poor maintenance, outdated rooms, excessive noise, slow food service, and inflated prices, the experience simply didn’t live up to the expectations or the price paid.

Sorry to say, but the level of service throughout our stay has been unacceptable. On multiple occasions we waited an excessive amount of time for food to be served. Today, waiting 1.5 hours for two scoops of ice cream was simply ridiculous. While the grounds are beautiful and the food is genuinely excellent when it eventually arrives, the wait times completely overshadow the experience. Yesterday, while waiting for our own meal, we overheard multiple guests being told they would be waiting more than two hours for food. In our opinion, the resort simply does not have the facilities to cater for the number of guests it is accommodating. There is also nowhere near enough seating around the pool areas, making it difficult for guests to relax and enjoy the facilities.

Fantastic experience at Nosa Dua Beach hôtel. Great teams - concierge, reception, bar, pool teams. I can only recommend it.

Amazing resort.. we will be back next year!