Nusa Dua Beach Hotel & Spa

We booked this hotel months and months in advance and had been really looking forward to it. It was our third hotel in Bali and initially was our biggest disappointment.. We were given a beautiful welcome drink at reception with all the staff dressed in traditional clothing, smiling and all incredibly welcoming. Then we were allocated our room…….it was dark, dated and very small lots of old wood with a bathroom that looked half finished. It was supposed to be a luxury upgrade and after two beautiful hotels in Seminyak and Ubud it felt like a massive downgrade - the view was probably the only saving grace. I called reception and explained that we really weren’t happy - especially as we had booked so far in advance. While we were waiting for the manager to call, I started googling and discovered that the resort had an older section and a newer section with much more modern rooms, so I explained that we wanted to move to the newer part. We were moved from room to room with air-conditioning problems thrown into the mix and in total were given five different rooms - moving six times. Our preferred room that we moved to twice in the newer section blew out hot air and we were fed up of moving, so the hotel brought in a portable air-conditioning unit so we could cool the room. This solved the problem….later we discovered from other guests that the air con was a far-reaching issue. This was where the story completely changed for us - not only did we receive a complimentary room service voucher for two but the following day there was a knock at the door and two absolutely beautiful young ladies arrived in their traditional outfits with the biggest smiles. They apologised for everything that had happened and brought us gifts, including beautiful sarongs, biscuits and other little treats, along with a lovely handwritten card. It was such a genuinely thoughtful gesture. They didn’t have to go to that effort but they did and it was incredibly touching. It really summed up our experience of Bali. The resort itself had beautiful grounds, a lovely beach and gorgeous sea. We ate in all of the restaurants during our stay and the food was excellent throughout. Above everything however - it was the staff; they were incredibly helpful, warm, kind and caring.

This is a beautiful hotel in an excellent location. The hotel itself was immaculate the room of a good size. We had an issue with the room we were initially given and this was changed by the following morning. The one and only downside in the room. Was a smell coming from the plug hole. We rectified it ourselves with a good disinfectant. There are plot quiet areas just to sit and relax. The pool is beautiful with some sun loungers. Theses were hard to obtain. There is also an adult only pool which is great and sun loungers were always available. The breakfast was amazing, something for everyone. The dinning room had amazing views of a water garden with fish swimming, lots of greenery. You could sit there all day if it was possible just staring at the water garden. The restaurant was also beautiful food was top quality. The beach was clean and plenty of sun loungers. The staff at hotel very respectful and helpful. Would I recommend, absolutely I would. I would love to return back to this hotel.

My wife and I recently stayed at the **Nusa Dua Beach Hotel & Spa – Handwritten Collection**, and we honestly could not have been happier with our stay. The hotel itself is beautiful, with lovely gardens, traditional Balinese character, excellent facilities and a fantastic location, but what really makes this hotel stand out is the staff. They were absolutely 10/10. From the moment we arrived, every member of staff we dealt with was friendly, welcoming, professional and genuinely seemed to care about making sure we were enjoying our holiday. Nothing ever seemed to be too much trouble. That warm Balinese hospitality really made a difference and was one of the highlights of our stay. We loved the relaxed atmosphere around the hotel, the pool and beach areas, the restaurants and the overall feeling of the resort. It has plenty of character and feels authentically Balinese rather than just being another modern hotel that could be anywhere in the world. We have stayed in Bali before, but this is definitely somewhere we would happily return to. In fact, we are already talking about coming back again. A huge thank you to all of the staff for looking after us so well and making our stay such an enjoyable one. We would absolutely recommend Nusa Dua Beach Hotel & Spa to anyone looking for somewhere special to stay in Bali. Five stars from us, and we will definitely be back! — Jason & Alison, Perth, Australia

We stayed through Luxury Escapes deal and found not fault the whole experience. The hotel grounds were lovely & our room was a great size & well maintained. We would love to stay again soon. Extra thanks to the bartenders at the pool bar who make a great mojito!

We spent our honeymoon at Nusa Dua Beach Hotel & Spa – Handwritten Collection and it exceeded every expectation. The resort is beautiful, the room was elegant, quiet and spotless, and the staff made us feel genuinely looked after from the moment we arrived. A special mention to Surya who handled our check-out with such warmth and professionalism. She made the whole process effortless. We also want to thank Loris and the duty team: even on a busy day they offered us a complimentary late check-out until 2 pm, stored our luggage at the Concierge and let us use the spa to shower and change before leaving. That kind of care makes a real difference. The facilities are outstanding — pools, beach, gardens, spa and restaurants. Everything was top quality. The team is friendly, attentive and clearly proud of the hotel they work for. If you’re looking for a peaceful, luxurious base in Bali, especially for a special occasion, this is the place. We’ll be back.