Fairmont Banff Springs
Lake Louise, Alberta, Canada
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About the Hotel
A symbol of Rocky Mountain splendor for more than a century, Fairmont Banff Springs embodies peace of mind. This secluded escape in Banff National Park in the Canadian Rockies is styled after a Scottish baronial castle. From cozy guest rooms tucked into castle corners to spacious suites with sweeping views, youâ€(TM)ll marvel at the level of luxury. Roaming elk, the Willow Stream spa and a wealth of fine dining make this a fascinatingly diverse escape.
Location
Fairmont Banff Springs
405 Spray Avenue
Alberta
Lake Louise, Alberta, Canada
T1L1J4
Nearest Airport: YYC
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Salon
- Spa on Property
- Spa Services
- Activities
- Fishing
- Hiking
- Business
- Meeting Rooms
- Family
- Cribs
- Babysitting
- Nearby
- Shopping
- Interests
- National Park Nearby
- Signature Perks
- Ski Resort
Reviews for Fairmont Banff Springs
Not All It's Cracked Up To Be!
Although the Banff Fairmont is historic, it is old, the rooms a bit beat, and very large with over 725 rooms, thus lacking in a personal touch. Our trip was delayed on the Rocky Mountaineer due to mechanical problems and we did not reach our room until 2am rather than the anticipated 5pm arrival. This was a once in a lifetime trip with our daughter and her husband for my husband's 70th birthday. When we asked for a small break in our rate, the staff was unwilling to assist us in any way although we were paying nearly $5,000 per night for 2 rooms, yes $5,000 per night for 2 rooms! We missed the following day's included breakfast and were unable to enjoy the room at all. Yet the managers would not give us any break in our rate. Unfortunately, this experience left us with total dissatisfaction and made what was to be a fabulous trip quite disappointing.
TrailBlazer276742
Incredible hotel!
An exceptional hotel that I would place as a must do. Even with the elevated price associated with staying at this hotel, my visit there was so profound that the memories will outlast the expense. This is a bucket list type of hotel that you should make a priority.
Rob K - Houston, Texas
Exceptional facility and guest services at all levels within hotel and hotel arranged tours.
Exceptional hotel and surrounded by snow caped mountain peaks. Easy walking distance to town of Banff with numerous top notch restaurants.
A432ZEdavidl - Chatham, Massachusetts
Incredible setting and service, but room size and value fell short for the price
We stayed at the Fairmont Banff Springs over Christmas as a special luxury treat after a long year of work, travelling from overseas for the stay. We split our Banff time between another hotel and the Fairmont, checking in here specifically for Christmas before returning to our original accommodation. There’s no denying the hotel itself is incredible. Visually and in overall feel, it’s exactly what you expect. Fine dining, beautiful Christmas setups, retail, casual takeaway food options, and absolutely stunning views of the snow-covered mountains. We stayed for three days and didn’t leave the property once because everything you could need was there. Food and beverage was excellent across the board. Rundle Bar was a standout and a fantastic place to sit with a drink and people-watch. We also dined twice at the buffet on Christmas Eve and Christmas Day. The food was genuinely impressive, though it was extremely busy and staff were rushed off their feet, which meant some waiting for drinks and follow-ups. The service overall was very strong. Staff were friendly and attentive, including at check-out, where taxis were heavily backed up. The hotel arranged to drive my partner and me to our next location in a personal car, which I thought was outstanding service. Housekeeping were also lovely. As they were working on Christmas Day, we left a larger tip that morning as a small thank you, and I left notes during our stay and returned to thoughtful replies, which was a really nice personal touch. As it was Christmas, we woke on Christmas morning to a stocking filled with treats hanging on our door, and there was a welcome holiday message waiting on the bed at check-in. Nightly turndown service was excellent, and it was genuinely nice returning to a room that felt freshly serviced again each evening. The spa experience was another highlight. It’s adults-only, calm, and beautifully set up. The mineral pool, spas, and outdoor hot tub on a -26°C snowy day was unforgettable. The spa facilities, change rooms, lockers, and food and drink offerings were all exceptionally well done. That said, there were some significant drawbacks that ultimately impacted the experience for me, particularly given the price point and the fact this was meant to be a special Christmas stay. The room was extremely small. Opening even one suitcase was difficult, and with two suitcases it became a game of Tetris just to move around the room. The bathroom was also tiny, with no bench space for two people, meaning toiletries had to be kept on the small bench under the TV in the main room. For the price we paid, I would expect a walk-in shower rather than a bathtub-and-shower setup. For a luxury hotel, I also expected a higher standard of room finish. There was a random piece of wood fixed above the window, with visible screws drilled into it, which felt out of place. We also couldn’t locate an elevator servicing our section of the hotel, meaning we had to wheel our suitcases up stairs to reach our room. I also booked the behind-the-scenes history tour, which had been recommended to me, and it was unfortunately a major disappointment. The host arrived late, appeared rushed, and largely read from information displayed on walls. The tour lasted around 45 minutes, visited only two locations, and ended abruptly. I expected far more depth and access given the reputation of the hotel. Writing this review genuinely pains me. I wanted a perfect Christmas experience, and while many elements were exceptional, I left feeling disappointed for what we paid. My honest recommendation would be to stay elsewhere that fits your budget and still enjoy what the Fairmont does best. You can book restaurants, bars, the spa, and facilities in advance without staying onsite, and you can also visit the Fairview Lookout for incredible photos of the hotel. You’ll still experience the magic without the premium accommodation cost.
Jedi1984 - Sydney, Australia
Christmas at the Castle - a magical stay
Christmas at the Castle was MAGICAL! We stayed at the hotel during the holiday week, and everything felt so festive and homey. From before check-in, the service was top-notch. We worked closely with the concierge team on several pre-visit arrangements, which were all executed flawlessly. A special shout-out to team member Don Mooney for the incredible time and care he took with me on the phone, providing recommendations to make our family's holiday time in Banff special. All the staff we encountered during our stay were equally friendly and professional, and the dining throughout the hotel was top-notch. We especially loved the Rundle Bar with its live music, cozy fireplace, and beautiful views. We did have a few issues with our room (#340). The bathroom was uncomfortably small. The toilet was just inches from the wall in front, making it practically unusable. Additionally, it became very warm and stuffy in the evenings, making it difficult to get a good night's sleep. We look forward to visiting again as a family, either to experience the summer in Banff or to return during the very special holiday season. Thank you for making our first Christmas away one to remember!
Eileen D - San Francisco, California
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