Fairmont Banff Springs

Beautiful historic hotel. Fantastic service, great views, quality finishes, but small rooms that come with a hotel built over 100 years ago at a premium price. For us, a once in a life stay before taking the Rocky Mountaineer to Vancouver.

Stunning. Last visit was 20 years ago and should have come back sooner - it truly is the Castle in the Rockies. Great service, vibe, food, views, comfort - all of it is amazing. Rundle Bar is great for post activity drinks. We stayed in Gold and would highly recommend. Our room - King - was very comfy and well appointed. Small but we appreciate the reason for this. We’d love to be back again soon.

A behemoth of a hotel which, despite it's size, has pokey rooms with tiny ensuites in the main building. The in-room fridge is packed to the brim with snacks for which you have to pay, leaving absolutely no space for anything a guest might wish to keep cool. A selection of tea is provided, but only one of each variety, and no milk (fresh or UHT) - only coffee "creamers". Not good for a chain that is generally flagged as 5-star.

The Bucket List that we did with Alex was amazing!!! He has so much passion and knowledge of the area. He took us to the best places, share a lot of information, took the best pictures.. and we are so lucky that he gets to be our guide for tomorrow’s tour.. incredible

Very disappointed with our stay here. This was the first of three Fairmont properties we stayed at during our recent trip traveling from Banff to Vancouver. There is no doubt that from the outside this hotel looks magical and majestic. The foyer smells incredible and we had an amazing meal in the steak restaurant and bar is impressive. However that’s where the positives stop. When we checked in we were given a free upgrade which we thought at the time was great. However given we’d arrived from the Uk and rather jet lagged we were looking forward to an early night to get on top of things for our very full itinerary. We were not informed by the hotel that for the next three days we would be subjected to extremely loud music and screaming people from the weddings they were holding at the hotel with the noise going on until 11pm each night. I complained the first night and was offered ear plugs which I don’t like wearing. Second night were we offered a sleep room and third night , after meeting with a front desk Manager an alternative room not in main building. My point, which I explained to the manager is that I have paid a lot of money to stay at your hotel where I expect to enjoy my stay and not have to consider moving rooms due to something the hotel are aware of. As a customer I feel very under valued as basically the hotel are saying you can pay top rates for a room in their establishment, but your stay can be interrupted and disturbed at their will. If I’m staying somewhere for 3 nights I don’t want to the hassle of moving rooms, I want to enjoy my stay and the quiet enjoyment that room should afford me. On top of this the bathroom was the smallest bathroom I have ever encountered in a hotel. You were practically wrapped up in the shower curtain whilst on the loo. We had to get maintenance in as shower was cold and a dribble. This was sorted late on day 2. We had to unplug the fridge as it emitted a high pitch squeal every 20 mins and if we turned the air con off for any period of time the room smelled like bad foot odors. Finally and this comment is for all 3 Fairmont properties we stayed - please invest in new towels. All the towels, the worst being the Banff property, were a very grey washed out white and very thin and hard. Totally in need of being replaced, not of a standard I would expect from this caliber of hotel. The resort fees were withdrawn when we left but that did not compensate for the disturbance we had experienced during our stay.