Fairmont Banff Springs

My husband and I visited for our anniversary. The hotel is set up in the mountains. We had an unbelievable view from our room. The hotel is old and charming with very soundproofed walls. Buffet breakfast was amazing. Staff was friendly. Scenery and walking trails and golf course were breathtaking. Shops were nice. My only complaints were that the hot tub is indoors (you have to pay spa fee to use outdoor one) and the bathroom was small.

My partner and I arrived for a much anticipated stay at the beginning of June and unfortunately had a small issue which we really didn't know how to deal with. We needn't have worried. Georgia and her manager went out of their way to 'turn a frown upside down', genuinely caring that we were happy and, my goodness, we were! Come for the incredible architecture of the 'castle in the clouds', come for the breath taking scenery, come for the seriously strong cocktails in the Rundle Bar or to swim in the gloriously heated outdoor pool with snow capped mountains in the background but stay for the staff who go out of their way to make your stay unforgettable. Stay for their thoughtful touches which make you feel so special and stay for the wonderful memories they will give you. Georgia, we adore you, you made our stay every bit as magical as the castle itself!

A wonderful classic hotel. Restored. But a major flaw. The bathrooms in the rooms are incredibly small. I guess that back in the 1800’s , showers were very small, sink and toilets are small. Apparently, it is not possible to make them bigger. So be warned. Other than that the place is beautiful, the staff is great, the food is great.

Very friendly staff and clean. Great food and awesome views

No question, this hotel sits on the most dramatic view! It's spectacular. The rooms are also quite nice. The restaurants are ok, afternoon tea isn't worth it, the indoor pool is awful and stinky, but the self service café is smart. We did not try the new spa, but i wish we did. It looks amazing and worth the premium. People were raving about it. There's also a late night discount on some nights for 1/2 the length of time. The hotel has free ice cleats in the rental shop along with good direction on hikes and safety tips. There's a shuttle to the local ski resort. During the winter when you can ice skate this hotel feels worth it with kids, but I wouldn't stay more than 2 days.