Fairmont Banff Springs

I am torn for giving the Fairmont Banff Springs a 3-star rating, however I just couldn't get over the tiniest hotel bathroom I've ever seen at a luxury property nonetheless. I do have to say that the service at this property is outstanding. The Fairmont Gold experience is fantastic as was the amazing Gold Concierge, Oliver. When I checked in I was assigned an accessible room which I was disappointed with. The concierge on duty assured me they would try to find me another room starting the next day, and in hindsight I almost wish I'd kept the accessible room as it was much larger with a huge bathroom compared to what I got in my next room. Oliver was so very kind as upgraded me to a junior suite on the Gold level with amazing views. The room was absolutely lovely aside from the tiniest bathroom I've ever seen in any hotel, much less a luxury property. I understand that the age of this property necessitated some creative bathroom locations due to plumbing, however this is on the ridiculously small side. It was impossible to event close the door with one person standing in the bathroom. Otherwise, everything was fantastic with my stay: Fairmont Gold 5/5: The Gold reception area with dedicated valet and check-in makes the gold experience feel like a hotel within a hotel. The gold floor is so special with a dedicated concierge (say hello to Oliver for me :-), and the best lounge food and beverages I've experienced. The breakfast is out of this world, and the evening food is more like a meal than hors d'oeuvres. There is a cash bar that is also quite good. The seating and ambiance in the lounge is just wonderful. Again, giving it that hotel within a hotel feel. Food 5/5: I ate at the Rundle bar and STOCK. Rundle bar is fantastic and the bar food was exceptional. STOCK had great quick bites. SPA 5/5: Even though there was a mix-up with my massage therapist picking me up 10 minutes late, I realize mistakes happen and he made up for it with an exceptional massage. The spa facilities are quite nice. Room 3/5: Again, it was the tiny laughable bathroom that garnered this score. Otherwise the rooms are quite well furnished and everything you'd expect from a luxury property. Service 5/5+: Hands down the nicest staff who make this a very special place to be.

We were advised to go and see this hotel during our stay and we were not disappointed. It is a beautiful hotel in a stunning location. We stayed for Afternoon Tea which was delightful with a view that could not be surpassed in my opinion. We spent some time afterwards wandering around the hotel shops - it really is a venue within itself, you could easily spend your vacation here and never leave until it is time to go home.

The hotel is magnificently located, offering stunning views from the windows that are truly breathtaking. The location is very convenient, with easy access to scenic walks as well as the town, making it ideal for both relaxation and exploring the area. The staff provided excellent service throughout our stay, always attentive and welcoming. The rooms were well-maintained, making for a relaxing and enjoyable experience overall. When there was an issue with the room, it was dealt with straight away, showing the staff’s efficiency and commitment to guest satisfaction.

From the moment you enter the property to the time they wave goodbye, you are treated with such a friendly and hospitable temperament. We loved the conditions of the golf course and the views are simply majestic. The design is so well done and makes for a fun game! The staff are all great at what they do and make people feel welcome and taken care of. We appreciated the assistance of Mike and Brian especially. We look forward to our next trip back there.

The outdoor pool at Fairmont Banff Springs is one of the highlights of the hotel amenities. The heated pool stays comfortable even in colder weather, and the mountain views around it are incredible and for a hotel pool it one of the best! Alison at the Vermillion Room was an outstanding server. She was friendly, attentive, and made the entire dining experience feel welcoming and relaxed even during a busy breakfast period.