The Leela Palace Bengaluru

The Leela Palace hospitality is truly a class apart. Even compared to other 5 star hotel chains in India. Having stayed multiple times at Leela Delhi and Bangalore, I’ve always had a consistently memorable experience. The obsession with guest satisfaction is evident from the minute you step into the foyer… the way you’re greeted, the check-in experience, the small moments of crossing any staff member in corridors, and the way each member goes out of the way to take care of any request you have! Deepali at the concierge made sure my entire weekend staycation was perfect and memorable! Albin, Mohit and Tanaya at the Club Lounge were so attentive and creative. And Praveen at the Citrus restaurant helped personalise our experience so thoughtfully! Love going back to this hotel again and again :)

Our deepest and sincerest thanks to Ritu Khare: heart of gold, competent, capable, who made us feel as if Leela is our second home. Ritu and her team have gone out of their way to accommodate us amidst a complex and stressful situation. We are so grateful to them for their hospitality, kindness, care and humility. Ritu has personally supervised drivers, meal drop offs and all kinds of bespoke personalised service for someone going through a challenging time. Chef Sharon Ray: we found a real gem, a friend and family member who personally took responsibility for all meals and bespoke food requests. I’ll never forget the handwritten letter which warned my heart. Hemwant from in room dining: so helpful, so dedicated and sincere. Wishing him the best always. Room service team: thank you for being so meticulous about cleaning our room and for being so thoughtful. All the drivers: your kindness and care has meant a lot to us. Sherlyn: thank you for attending to our 1 million requests :) With deep gratitude for everyone behind and infront of the scenes.

I visited Leela in Jan’26 with my family to celebrate my birthday. We had the most wonderful stay at the Palace and all thanks to the hundreds of individuals who are a part of hotel team, so many working behind the scenes, who made the stay and experience truly special and unforgettable. The entire team went out of the way to make our stay extremely pleasant, comfortable, fun and fab. Everything was managed exceedingly well and the tiniest of things were taken care of by the team. By the end of the stay, we just didn’t want to leave and thought of extending it further. A special thanks for the exceptional service to: 1. Astha Mishra, who was our butler at the Royal Club for going the extra mile 2. Shubhankar Sharma at the Citrus 3. Keshav at the Zen 4. Nipun, the Duty Manager, along with his team Would love to visit again and again!!

Had an amazing 3 nights stay , with an upgraded suite room. Thoroughly enjoyed every moment spent there. The spa was great & I enjoyed the food at the restaurants. Staff had been very courteous & always smiling. The tour of the property was nice & my daughter enjoyed spending time at the kids play room. I would surely thank Shubham (FOM) for everything.

I booked the Leela Palace for my daughter and her husband . I had contacted the hotel for making their stay special and the Leela staff came through splendidly, they upgraded the experience with several amenities for an extra charge but it was well worth . My daughter was completely satisfied thanks to Deepshika ( Guest experience officer) for her due diligence.