The Leela Palace Bengaluru

I booked suite indulgence package at Leela Palace Bengaluru expecting a good experience. As a GHA DISCOVERY Titanium member, I also expected some recognition of my status. Unfortunately, it didn't work out. The property is great, and the Terrace Suite was just about expectation. The only thing that worked properly was the BMW chauffeur service. To start with, the hotel sent a link to upload documents before arrival to make check-in smoother. Even after uploading the documents, the front desk asked for the same information again during check-in. I don't understand the point of sending the link if we have to repeat the process on arrival. After check-in, the butler came to greet us, and we asked about the dinner at Zen and the chef's masterclass, which are part of the package. Until about 5 PM, nothing was communicated to us. I finally emailed the hotel asking what made this package different from a regular suite because we had not experienced any of the "indulgences". Only after that email, they started to arrange them. The butler service added little value. I waited nearly two hours for an update on the chef's masterclass and dinner reservation. Later, I found out everything had been arranged after my email, but I only learned about it after following up. Communication was poor throughout on the day of arrival. Access to lounge during cocktail hours is part of the package. We were told that children are not allowed during that time. When I called the lounge to confirm, one staff member said that my daughter could join us. Two minutes later, another staff member called back and said children were not allowed. HUH! Later, they arranged cocktails at a restaurant instead. While I appreciate the effort, this should have been communicated clearly from the beginning. After this, we took part in chef's masterclass and had dinner at Zen. The butler stayed with us throughout the experience and assisted us until we finished dinner. At one point, we actually felt bad for him because he had been with us for so long. GHA Titanium status made little to no difference. They did not provide any upgrade (titanium gives double upgrade), so the hotel offered a complimentary buffet meal instead. While it was a nice gesture, it did not make up for the overall lack of recognition or service. I had a superb experience as a Titanium member at Anantara Kalutara, and that experience made me to book Leela Palace. This stay was nowhere close to Anantara. The post-stay experience was no different. I shared gst details before arrival and again during the stay, yet I still had to write to the hotel several days after checkout to get tax invoice. I also never received the usual TripAdvisor feedback request, apparently some server issue. Even my GHA stay credit was delayed. Again, I had to write to the hotel. A few days later, the hotel manager arranged a call to understand what had gone wrong. While I appreciate the gesture, it came too late to change my overall experience. For the price I paid, the hotel's reputation, and GHA Titanium status, this stay was way below expectations.

Want to thank Palace Butler for creating such good experience best experience at the lounge Enjoy evening, cocktail hours

Appreciation to the entire hotel team especially Rahul, Anirudh, Faizal, and Rovi for their excellent support and prompt responses to make our event success. Needless to say, the food was absolutely amazing. Highly recommended for corporate events!

Extremely beautiful Ambience is really nature and royal focused I enjoyed it and looking forward to come back again

I was amazed with the amazed with the ambience the authenticity and the calmness of the staff who treat you like their own