The Leela Palace Bengaluru

Listing out all the things that ruined our stay: 1. Housekeeping - came ONLY ONCE in the day to clean, when I was busy at work. I asked them to return later - and they did not, despite several calls. Staff not trained well enough to communicate properly with customers. 2. Service charge was added by default to EVERY SINGLE BILL, although it is not allowed. 3. The reservation included a 10% off on everything, but not a single bill - laundry, restaurant, in-room dining carried the discount and the bill had to be sent back EVERY SINGLE TIME 4. Once, a bill was posted to the front desk without our signature 5. Every day, the room key card was deactivated and we had to go to the front desk to get it reactivated 6. The reservation also included one local transport/trip, within a 10-15 radius. We wanted to avail this to go somewhere less than 5-6 km away, but the travel desk person wanted the exact and complete address of the destination - he would not accept the area, and street number. His questions had a tone of suspicion and doubt, and was highly insulting 7. The room by itself was excellent in design and decor - this was really the ONLY positive aspect OVERALL: IT WAS A HIGHLY EXPENSIVE STAY AND NOT WORTH IT AT ALL.

Really good stuff They Really make you stay very comfortable Truly appreciate, especially in Nafeesa and Pratmesh , sayandeep And Himanshu all of them made in efforts to help me and make it a wonderful stay Thank u so much guy.

This is our second special trip for New Year’s Eve and once again we had a great evening. We made new friends and were thoroughly spoilt. If you’re followed my reviews you will no doubt be aware that my wife and I have travelled the world and with hand on heart I can say with some certainty, the the Leela, Bangalore is up there with the very best hotels in the world; not just simply for the excellent facilities and gardens but and it’s a big but , it’s the staff and their exceptional approach to their clients that makes this hotel truly exceptional. Finally a Big shout out for:- Mohit & Tusher (Butler’s extraordinaire) and The wonderful Nan dita (The citrus restaurant supervisor whose care and attention to every need and detail is not just professional but caring and kind Thank you Leela Our new mantra for calming the spirit is of course “umm .., Leela, Leela , Leela palace “

As a ‘Connoisseur Club Member’, it’s our 2 nd stay here as Bangaloreans. The Lounge’ is incredible with Options and Services. Mohit, Anirudh, Tanya and the team score 11/10, in Customer Centrism..not just crowd puller but retainer, too. I am tempted to renew my Membership. I must thank the Management for the right Training, Motivation and Empowerment to make guests feel so much at home. Hope the Hotel never lowers its guard in Customer Centrism. Cheers.

5/5 stars 🌟 A royal experience! The Leela Palace Bangalore is a masterpiece of luxury and elegance. From the stunning architecture to the impeccable service, every detail is top-notch. The rooms are spacious, the food is divine, and the pool area is a perfect spot to unwind. Can't wait to come back! 😊 staff Ashma , Ribing & Sabera are very good staff