JC Kevin Sathorn Bangkok Hotel

I am writing to express my profound dissatisfaction with the check-in experience I encountered at your hotel in the afternoon. For a hotel that prides itself on delivering five-star service, the operational mismanagement displayed on this occasion was deeply disappointing and seriously undermined the reputation of the establishment. It resulted in an extremely unpleasant start to what was meant to be a relaxing stay. I arrived at 5:00 PM, well within the standard check-in time, only to find a single staff member handling check-ins during what should be considered a peak period. This glaring understaffing issue resulted in myself and other guests enduring an unacceptable two-hour wait to be served. Such inefficiency is not only unacceptable in any hospitality setting but especially inexcusable for a hotel of five-star calibre. The situation was further aggravated by the complete absence of any management personnel throughout the entire delay. This lack of leadership presence made it feel as though the hotel was indifferent to both the service failure and the guests’ mounting frustration. When service issues arise, the absence of managerial support is not only a failure of protocol, it sends a clear message that guests’ time and concerns are not valued. This was my experience, and it left a lasting negative impression on what could have been a wonderful stay. It is disappointing that a hotel of this standard failed to uphold the service quality that guests rightly expect and that your brand promises. I believe it is only fair that guests are met with professionalism and efficiency—not long queues and silence from the management team. I respectfully request a formal explanation of what caused this incident and what corrective measures will be put in place to ensure it does not happen again. Your immediate attention to this complaint would be appreciated. I look forward to a prompt response. Sincerely, Room 3210

The hotel is so run down and dirty. There were so many roaches in our room that we found at least 10. We ended up checking out on our 2nd day to move to a better hotel. The Hotel Manager (Joe) did not want to give us a refund and did not take accountability for the roaches in our room. He even said that some hotels have roaches, that’s normal (who says that!!!). Like its acceptable. I have never stayed in a hotel outside of the country that dirty and especially with roaches. This hotel needs to be shut down. The pictures so deceiving it's a catfish hotel as my daughter would say. It looks good on the outside but not on the inside. Don't waste your money on this hotel. We got lucky to find another hotel (way cleaner, friendly staff) immediately to get out of this hotel. It’s so disgusting!!!

We had the most wonderful stay at this hotel. The people are so Friendly and helpful. Big rooms that have everything you need. Lovely pool! We especially want to thank the staff for their hospitality and in particular Tu who made our stay even more memorable! You gave us the best advice Tu! Thank you Kurt & Kristel, Julie & Eline

Zine and her team was awesome. Food was really good. We will come back very soon. Perfect for families. We recommend hotel and restaurant. Also very good breakfast.

We had a great stay, and the staff was very friendly and helpful, especially Mr. Charlee, the bell boy. Enjoyed the facilities in the hotel and the room service. The pool was amazing, too. The only issue we had is with the elevators ,one is not working, and the other two are too slow and tights. The location was perfect for families away from the busy tourist areas. We will sure come back again. Thank you. Husain Ayoob