Banyan Tree Bangkok

Win made excellent recommendations from the menu, ensuring we had a delightful dining experience. He was always quick to check on us and made sure our drinks were full and our plates were cleared promptly.

Wow wow wow. Would give more than 5 stars if I could. We've just returned from 4 nights at the Banyan Tree on a Luxury Escapes deal travelling with extended family across 4 rooms. The entry level Horizon view rooms are VERY impressive - they are huge and the sheets are easily the best we've ever experienced in a hotel. Enjoyed Club Lounge access - do yourself a favour and include Club Access. The afternoon tea and early evening canapes were fantastic. The worst part was that it was so good, we didn't go out and enjoy the street food. Free flow beer, wines, soft drinks and signature cocktails were certainly a highlight. Had a blissful couples massage at the Spa with the whole experience from deciding on the type of massage (focus on reducing stress, giving balance, being more grounded etc) was a fun addition and the spa was stunning. Breakfast buffet was great with a large selection. Also took in a sunset in the Moon Bar with an included cocktail as part of our package. The moon Bar is one of the better known sky bars in Bangkok and as a hotel resident you don't have to pay the THB800 cover charge (which is used as credit toward food and drinks). Tip to go early to secure a spot. It opens at 5pm and sunset is only 650pm (in July). What made this hotel so good though were the staff - there were small touches in the room each night from different types of lotions, different scents etc and each and every staff member was excellent. A few names that I'd like to mention are: Tick and Port - masseuses, Lin in housekeeping and a range of staff in the club lounge. Chitchaya who organised breakfast boxes for our group of 8 leaving early for a day tour, Pim and especially Wawa who helped us throughout our stay as our main contact. I leave my best praise for Jojo, one of the wait staff in the club lounge. Jojo was always there with a big smile and a short conversation on what we did each day when we returned to enjoy a beer and some food each afternoon. To the Banyan Tree management - congratulations - your staff are outstanding and deserve high praise for how they go out of their way to assist customers. As my title to this review states - 'Best ever customer service experience!'

I’m not usually someone who leaves reviews, but after spending three weeks here, I felt genuinely compelled to say thank you. This wasn’t a typical holiday – I was relocating, recovering from a back injury, and in the middle of house hunting in a new city. A lot was going on. But from the moment I checked in, the team made me feel completely supported, not just as a guest, but as a human being navigating a big life shift. A heartfelt thank you goes to the lounge reception team and lounge waiting team, who were simply outstanding. I spent quite a bit of time in the lounge working and recovering, and the level of care, attention, and kindness they showed me each day made all the difference. Whether it was remembering small preferences, checking in with a smile, or just letting me have a peaceful moment without interruption, they made the space feel like a calm retreat. The professionalism was next level, but it was the warmth and authenticity behind it that really stood out. Of course, the appreciation extends far beyond just the lounge. From concierge to bell staff, housekeeping, reception, and everyone else behind the scenes – thank you. I wish I could name everyone individually, but there simply isn’t enough space. Please know that your efforts didn’t go unnoticed. Whether it was helping with logistics, making sure I was comfortable, or offering a kind word on the days I needed it most, every gesture added up to something truly memorable. What impressed me most was the consistency. It wasn’t just one or two standout moments. The care and generosity were felt throughout the entire stay, across every interaction, no matter how big or small. And that’s rare. This stay was a transition point in my life – a chance to reset, recharge, and find my feet in a new chapter. And this team helped me do that with grace and care. It’s not something I’ll forget. To anyone considering a longer stay, or looking for a hotel where the team truly goes above and beyond, this is it. You’ll be in the best hands Khop Khun Krup David 🫶🏼

We had a very pleasant four nights stay at the beautiful Banyan Tree. Absolutely amazing staff and service at the club lounge is top notch. We go around with Grab and taxi which was very reasonable cost. Vertigo rooftop bar is amazing. Highly recommend

The Chinese food here is really tasty, and the view is super beautiful. I’ll definitely be back! I was warmly taken care of by Khun Job at Bai Yun restaurant during my wedding anniversary celebration. He was friendly and attentive, and his food recommendations were spot-on.