Banyan Tree Bangkok

The room & airport transfer were great and the daily scent in the room was a nice touch. The club lounge was great and the food & service good too. The rooftop bar has nice views. The pool area is quite small & it's hard to find a sunbed in the afternoons but we were only in Bangkok for 3 nights as a stopover so we didn't mind too much. The only thing that ruined our impression of the place is that on our departure day in the short space of time between collecting our bags from our room and taking them downstairs the concierge lost our bags along the way. It took close to 45mins to locate our bags which was very frustrating. No one even offered an apology for this mishap which caused us to nearly miss our flight which is not great service from such an establishment. It could have been an amazing stay but that last mishap changed our final impressions of the hotel.

We love this place so much and we look forward to come here again. Service was excellent in this hotel. Their 2 bedroom suite was superb for family. You can just spent your bonding time in the hotel without stepping out from the hotel. Breakfast was good throughout our holiday.. Highly recommended...

We, altogether 9 people, were staying in the hotel between 19 June and 22June 2017. The hotel was classy and the rooms were very spacious. The service was intimate. All staff were very well mannered and helpful. Yet there was an incident of not letting two of my friends entering the Moon Bar, merely because of wearing sandals and short pants, slightly wrecked our high appraisal. Ms Chu

We stayed at the Banyan Tree for 3 nights in June 2017 on the final leg of our honeymoon Positives: The limo driver from the airport was amazing. So friendly and informative. Very nice guy. The staff on the front desk were also lovely and helpful The room was spacious and the bed was comfortable and really big. The bathroom was lovely too and very big. The breakfast selection is fantastic and caters for all nationalities The pool area is great and the staff that come round offering to clean your sunglasses etc. are a very nice touch Wifi throughout the hotel is great The Skybar (not Vertigo) is incredible. That's been done really, really well and the drinks, service and surroundings were faultless. I'd go back to the Banyan Tree to have another drink in that bar. Vertigo restaurant was also a highlight of our trip although you don't need to be a guest in the hotel to eat there Negatives: The staff at breakfast do not speak good enough English. I asked for a knife and wasn't understood. The room was lovely and modern but our shower head was broken, the bath plug was broken and the maid was rubbish. She left rubbish around the room for our entire stay, empty bottles of water etc. Annoying for things like the shower to not work properly...! The room service was awful, we ordered a pizza on our first night and it was really bad. We also specifically asked them not to forget some ketchup and mayonnaise or something similar and they did forget For a luxury hotel there's definite room for improvement. I'd go back to the Banyan Tree for the Skybar and Vertigo restaurants but not to stay.

We stayed in the 2 room suite. The room was spacious and the service was excellent with very responsive and attentive staff. A slight problem is that the food in the club lounge was the same every day.