Banyan Tree Bangkok

We stayed in this hotel as part of our holiday in Thailand for my 45th birthday. We stayed here for 3 nights. My husband had been planning this trip all year and had worked with the hotel concierge on organising restaurants and activities. On our first night, my birthday, we dined on the rooftop and had an amazing experience with dinner and drinks. It was extremely expensive but the food was delicious and views spectacular. It really is great up there. Unfortunately that’s where the good experiences ended. The following day we had Muay Thai boxing booked. We had booked this with the hotel concierge in January and reconfirmed everything before arrival. When we went to collect our tickets we were told they didn’t have them and that the event was sold out. What makes matters worse, they tried to blame this on us saying we should have come to pay for the tickets as soon as we checked in the day before. Because we didn’t, they let the tickets go. I want to point out we had always offered to pay for the tickets in advance, we were always told we didn’t need to. At no point during check in, did they say we must pay for the boxing tickets. If they would have told us during check in, we would have. At no point did they attempt to contact us to pay for the tickets before releasing them. Such a lack of care that I don’t believe the ever had the tickets. The manager found us another boxing event to go to but it was a real disappointment as the event was empty and lacked the atmosphere we were excited for at the Rajadamnern arena, where we should have been. I feel the hotel didn’t deal with this serious lack of error in the correct way. Throughout all the conversations, it was clear the manager was not prepared to offer a good enough form of compensation to rectify the error. Errors happen. The sign of a good hotel is when they recognise this and make it right to gain back the customers trust. I now will now no longer trust this hotel brand and so will never stay with them again. A shame as I’ve stayed in many Banyan Tree resorts over the years and was looking forward to organising my next trip with them in Krabi.

Excellent food and service here! Nice atmosphere for date or dining with friends and family. Staffs are nice and super helpful. We had a really great time. #saffrongrill #Kung,Zee

Clean and impressive hotel. Greeting was very welcome and we’re thrilled to be offered a room upgrade. The little extras in the room were a nice touch. My only issue was breakfast-one day we visited during peak time and struggled to get seated. For such a large hotel I’m staggered all guests are directed to Vertigo, it just seem they can cope with the demand. The staff were very apologetic but I feel for them having to encounter this regularly.

I love this place!!! Good vibe

Nice food and good service. Mew is the best waitress.