Banyan Tree Bangkok

First time back at the Banyan Tree for 16 years and the place is still the best in Bangkok. Outstanding rooms and facilities but the key difference is the staff who are so attentive and kind. A special mention to Chantim, Pim, Wan and Wendy in the club lounge who made my 50th Birthday so memorable!

Very dirty and unhygienic hotel. Has an old school charm but is clearly falling apart under current management. Other similar issues have been raised on other platforms but nothing has been done. 1. Toilet paper used by previous guests not replaced 2. Stain on bath tub 3. Gel like substance on bath tub 4. Peep hole is not clear 5. no reply to email 6. Told trip.com you didn't receive an email and then tell me that a call was made to our room to clarify whether an email was sent. 7. Bed side drawer cannot open 8. Drawer behind desk cannot open 9. Cabinet breaking down 10. Unfriendly staff. No one informed us where breakfast was when we checked in. Staff who asked for our room number during breakfast was unfriendly and curt. An elderly cleaner on the ground floor just ignore guests and treated me like i dont exist and just continues with what she is doing. 11. Breakfast doesnt clear cups 12. Chef shirt touched mushroom when arranging potatos 13. tooth paste stains on side of sink 14. slow in refilling food eg mixed vegetables during breakfast Can you imagine stepping into and using a bath tub with those stains and gel like substance in it, and with toilet rolls used by previous guest. And why have a peephole when you can't see anything? Is it for decoration? I also refused to touch the mushrooms after the chef shirt touched it as he was arranging the potatoes further in and we simply refused to eat it after that. It almost feels like im paying to work in banyan tree and to clean and inspect the room. Simply put would give negative points if possible. Fortunately we were there only for a night and was able to get out early in the morning.

It was a really great experience. A big thanks to Benz! He did a great job. We can recommend this restaurant, and would return anytime.

A wonderful dinner at Romsai, Banyan Tree. The atmosphere was warm and elegant, and every dish was beautifully prepared with refined flavors. The service truly elevated the evening — especially Khun Anny and Khun Tent, whose attentive and genuine care made the experience unforgettable. Thank you for a memorable night. 🌿✨

We booked the Banyan Tree in Bangkok for our 3 night stay when in city on route to a further 11 night stay at a sister hotel in Phuket, before returning for one night before we fly home next week. We engaged with the hotel before our stay to book their airport transfers and even at this stage they exceeded all our expectations with detailed and expedited responses. It's difficult to put into words how perfect our initial 3 night stay was (expectations now extremely high for our return for a night), from pick up at the airport by their staff and the limo drive from airport to hotel. The experience was heightened on the return where another member of staff met us from the car at Bangkok airport and escorted us through the check in process right to immigration. This wasn't expected but absolutely welcomed. On arrival at the hotel we were met by Fong Agrm and taken to the Club Lounge to check in. Cold towels, welcome drink and then taken to our room on the 55th Floor with spectacular views across the city and Lumphini Park. The room was stunning and had every comfort with great space. Beautifully large and comfortable bed, shower and separate bath, sitting area, fridge and mini bar and large tv. We had access to the Club Lounge on the 19th floor for breakfast, afternoon tea and evening drinks which was an oasis of calm, with great breakfast choices daily and snacks and drinks. The pool area isn't the biggest and open air on the 21st floor but the day we visited we still got a sun bed each. The spa and gym are also here. The lobby area is lovely and accessed from the main road via an attached building with a main metro stop an approximate 10 mins walk to get you to all the sites within c.20 mins. There are plenty of shops and restaurants within short walking distance. We also tried the Vertigo Restaurant on the 60th floor, which has absolutely stunning views especially at night. Food and service here were up to the high standards of the rest of the hotel although pricing (not surprisingly) was higher than eating / drinking outside the hotel. Well worth a visit for the views alone. The whole experience was truly magnificent from this hotel and every member of staff we encountered but special mention to Fong Agrm, who was a joy to engage with and superb at his job. Can't wait to return even if only for one night next week. Mr & Mrs Dow. Room 5506. 24th-27th November 2025.