Banyan Tree Bangkok

Tried to inquire for a room reservation in October and had requested some clarification/ information prior to complete a reservation online for a suite. The Chatlink on the hotel website turned out to be offline and I received several automated emails confirming that reservations department from the hotel will contact me, however this did not happen for about 36 hours now. That a 5 star hotel group does not have a 24/7 reservation office is strange enough, but that, despite email responses that someone will contact me, no one even tried, is a bummer. Not a good start for a planned reservation following the recommendation of the hotel by a good friend. Luckily there are enough hotel options in Bangkok, but clearly this is not satisfactory for a hotel like Banyan Tree.

We arrived tired and slightly jet-lagged after a long flight, we were seen to within seconds and shown to our room within minutes. My husband and I absolutely loved this hotel! They gave us a complementary upgrade as it was our honeymoon. The room was clean, tidy and there was also a free bottle of wine waiting for us :) The rooftop pool is a must to visit when you are staying here as is the rooftop bar! Our breakfast everyday was fab! So much choice and always fresh. We felt welcomed and we were always treated with kindness. I would absolutely love to return to this hotel in the future, we were sad to leave.

Pretty hotel with large spacious rooms. Booked 2 connecting rooms as we were traveling with three small children. Very spacious suites. Breakfast buffet was good however some items were mislabeled. Be careful if there are food allergies or special dietary needs. Wait staff and cleaning staff were wonderful. However, concierge staff was by far the worst I have ever encountered. They sent us to a restaurant that is not open for dinner which was a massive disappointment after sitting in Bangkok traffic. There were some other issues as well but maybe they had a hard time with English. Overall a nice place to stay but plan your trip without their guidance

This our second stay at the Banyan Tree, it is an excellent hotel the service and staff are brilliant we had a club room which gave us access to the private bar and lounge area, the rooms are well appointed and have fantastic views, the room we had this time was not as large as on our previous visit and the bathroom was quite small in comparison but the staff and decor make up for it. We had dinner at Vertigo a special treat. A lovely place to stay.

We made the right choice staying at the serenity club room. The Room was superb with full facilities and had excellent view from the windows. Staffs were extremely pleasant, helpful and polite. We received a lovely birthday surprise during our stay which made us very happy with good memories. We enjoyed our stay n will definitely be back.