Banyan Tree Bangkok

I am a regular guest at this hotel and have stayed here several times, precisely because of the level of service and excellence I have always experienced in the past. It is therefore with even greater surprise that, during this stay, my experience has fallen well below those standards. From the moment of my arrival, the level of service was not consistent with what I had previously experienced. During check-in, I did not receive any of the usual welcome amenities (such as a welcome drink or standard attentions), while I later observed that other guests were receiving them. This situation creates a real sense of inconsistency in the service provided. The following morning, the situation became even more concerning. I was woken up very early by extremely loud construction noise, to the point that the walls were vibrating continuously for several hours. It was simply impossible to rest. After contacting reception, I was informed that these works were indeed planned, that they would continue until around 5 PM, and that a room change could be arranged… in the afternoon. However, this does not address the main issue. In a hotel of this standing, guests should be clearly informed in advance of any major disturbance. Selling a room intended for rest without mentioning that there will be continuous construction noise from early morning raises serious concerns about guest experience management. Given my previous positive experiences at this hotel, this situation is particularly disappointing.

Have a very good experience and good services from Film and AA

The atmosphere and staff are so lovely, have a very nice experience with Khun Film and AA

We loved our stay here. Everyone was so nice to us. The attention to detail is beyond. Film and AA at the Vertigo Too made our experience wonderful. Thank you very much.

Nice location near mRt good atmosphere and friendly staff especially Film Gilm and A thanks for your hospitality. I will definitely come back.