lebua at State Tower

super place.great hospitality. had a super memorable holiday. efficient and friendly staff.no words to describe thehotel.especially the sky bar.must visit. the buffet breakfast was lavish with a large variety of huge spread. the executive lounge was great.overall a great experience ms banerjee the relation manager was a wonderful staff member.

Checking into the hotel was seamless and the staff at that point was nice. We were taken to our two bedroom corner suite and that was that. I must give a 5 star on views and that is all this hotel has to offer. To start with, our kind bedroom AC was not working, we called them so they could check it out at 11:00pm because we arrived at around 8:30 or 9:00pm. They had all day to ensure everything was working properly, but point is, they were trying to fix it when we were so tired and they couldn't fix it. We just told them to go away and went to sleep with the AC in the living room. The following morning they asked us to move, but how can you ask someone to move when all their things are settled for a full week? It would be just a waste of time. We were going to be gone so I told them to fix it and by the time we came back at night, it was done. Two of the elevators going up to the skybox did not have AC. Imagine a box going up and down without AC full of visitors, because even at that, you share the elevators with visitors and they make comments among themselves in different language of "why are these wearing shorts?" I'm glad I knew what they said, but we are actually staying there and we are visiting places! Bangkok was humid and the elevator made things a lot worse. I told management about it and it seems it went through one ear and exited through the other. LOL. So over it. In the previous week I had an accident in a pool where my ankle got scraped in the swimming pool and my skin came up, so I couldn't wear shoes and had a medical statement, or you could just see the injury. Anyway, went to have breakfast as it was including in the suite and the waiter said "No, you can't wear flip flops" and I explained the reason and I asked for a manger. 10 minutes in, no manager and we went downstairs. I later spoke to the hotel manager about their policy when you have an injury etc, and she stated that it was fine, there shouldn't be a problem. So not only I went through the embarrassment of looking like an idiot, but we were sent downstairs like stray dogs. The breakfast was bad as it was and the personnel's attitude was just as bad. In our last night, I picked up a little show pillow in between a lamp and guess what was there just under it, HIDING.... the "please place this card on your bed so we can change your sheets." WHAT!!!! OH boy, I blew up. I was in Tokyo and all hotels always leave the card on the bed to make sure you know that they won't change the sheets unless you place the card there and in Bali, they change the sheets daily so you don't have to worry about that. They hadn't change the sheets in 5 days because the housekeeper place the card in a hidden place. WOW. I was shocked and I asked for them to change the sheets immediate that night. I had also asked to have the HOTEL MANAGER reach out to me as soon as she arrived in the morning and no call. That was just plain neglect on their part. I'm just so over this hotel. People state that this hotel is marvelous and incredible. It is not. This hotel is dated. This hotel does not care about you as a guest. They don't care about your needs. Some staff are nice, but some aren't. Yes, the napkins are so crust hard of how old they are! I have stayed at many hotels and resorts and not even Holiday in have such hard napkins you can't even clean yourself up with. I highly recommend you avoid staying at this hotel. They cater more to the outside visitors than their own guests. Yes, they tried to made things up by providing us a ride to the airport which was a nice complement from one of the morning manager and I thank her for that and she was the only manager that actually cared. Avoid this hotel at all cost. Yes, the view is enticing, but if you don't care about service and just want the view, then, by all means stay, you will love the views.

Like everyone else, i have rave reviews for the staff, location and accommodations. We were met by friendly assistants who took our luggage and checked us in effortlessly. Best part was, my husband could not open his suitcase so the bellmen tried combination after combination until they could open it. Incredible service. Restaurant was insanely expensive and probably not worth it. Just go for a drink and enjoy the view.

Wonderful view and drinks! Men wear leather shoes - no sandals or tennis shoes. Great for photos. Staff nice and attentive. A great cocktail evening Ladies look nice for the photo ops Highly recommend. Also can eat at restaurants there

Lovely room, Roof bar and Restaurant but when we arrived with booking paperwork the hotel said we had to pay 3 times more than the paperwork amount per room/ per night. We were also told we had to pay a £250 deposit per room. £500. After a long wait they finally honored the price on out paperwork and up graded us to a two room suite which was lovely. The receptionist said they would take just one room deposit £250 but in effect they took £500 and said we would be reimbursed in 7-10 days. The facilities were lovely but the first hour after arrival were very upsetting.