The Peninsula Bangkok

We have been coming to the Peninsula 1–2 times per year for quite a while, and unfortunately the quality has declined significantly. The hotel feels extremely overcrowded. At breakfast it is almost impossible to find a table, and when we raised the issue, the staff showed little to no interest. The same situation applies at the pool: cabanas require a minimum spend of 4,000 THB, there are no free sunbeds available, and many are “reserved” with towels or newspapers for long periods of time. Again, nobody seems to care.. All of this at a supposedly five-star hotel. This is very disappointing and not the level of service we used to expect here. We will change hotels and look for another option in the future. Would not recommend.

We had a wonderful stay! Nice hotel, amazing views, excellent services, good food. We loved using the hotel's boat to ICONSAM and to the other side of the river, as well as having breakfast at the hotel's terrace. The view from the room at night is amazing. Didn't have time to use other parts of the facility, such as the spa and the gym. Strongly recommend this hotel!

My short business trip to BKK was memorable thanks to te top notch services at the Peninsula Bangkok. Spacious room with awesome amenities. Tasty breakfast with lots of choices. Nice piano playing at the lobby lounge. Pool and restaurant next to the river are perfect for relaxing and enjoy BKK. Small recommendation from my side: please consider adding a few copies of Bangkok Post at the restaurant and lobby lounge available for guests to read

One of the best hotels in Bangkok. The hardware is very well maintained. Services are super great. Every personnel here is helpful, kind and professional. A lot of hotels have their shuttle boat to Taksin Pier, while Peninsula Hotel has their standing gentleman at Taksin Pier helping with their guest. Once boarding the shuttle boat, the waiter offers iced water gently, and these are only some of the many details that distinguish the hotel. My girlfriend tried the traditional Thai Spa at the spa centre and it was superb. Definitely worth trying! Great breakfast food and service. Great room service.

We really enjoyed our stay at The Peninsula and we would stay there again. We appreciated the great service from all employees we met and were actually impressed by the consistency in the service. The hotel did not feel over crowded at breakfast and dinners at the hotel restaurants. Also we appreciated the nice and great pool area just by the river. You always get a sunbed and the guys at the pool provide very good service as well. One of the pools is even a quite pool area. My only room for improvement to management is that if you have big events please advice other customers at check in that they can not eat at the main restaurant where you also serve breakfast. Then you can plan accordingly. Your other options are then the pool area or lobby area for lunch.