Riva Surya

On arrival we were greeted by lovely friendly staff who could not do enough for you. Hotel itself was a gem inside. So nice to eat meals whilst watch various activities with boats going up and down the river. Loved the buffet style breakfast with many choices to be had. Early evening was a delight after a busy day touring around to sit and have cocktails before getting ready for evening meal which again entailed a good choice on the menu. There are some lovely easy walks along rivers edge and parks nearby. We found an evening market not far from hotel that was very lively and bustling.

My wife and I have been to Bangkok before and done the major tourist attractions. This time we wanted to experience more of a chilled few days (5 nights) during which we wanted to get away from the city centre chill out and explore side roads and see a much different side of the city.So we went for the Riva Surya as it was right next to the Chao Phraya river and close to offered us what looked like a more local area. We did know it wasn't far from the Khao San Road a back-packers paradise but we were sure we could avoid this if were careful as this was not the Bangkok we wanted to see! From the moment we walked through the doors we know we had hit gold. We were booked in quickly and efficiently by welcoming staff and taken by lift to our Delux Riva room on the 5th floor. The room was fantastic, clean, airy, with a massive king size bed, a good sized bathroom with shower. The main room was a good size with tea and coffee and kettle and a well stocked mini bar. Most importantly we had a great balcony with a couch and table overlooking the swimming pool with a fabulous double aspect view of the river. We whiled away many happy hours just watching the busy river traffic (pleasure boats, barges and river boats) over cold beers. The poolside bar also does a great cocktails and has a happy hour! The hotel has a great pool, with loungers for sunbathing and poolside bar, It also boasts excellent food with its attractive restaurant and an extensive room service menu. It offers spa session and a fitness facility, although we did not have a chance to try them. Its a medium size hotel which is what we wanted with a great location. There are some excellent places to eat, bars and markets close by, and its a few yards away from a river boat stop if you want to visit The Grand Palace of explore other parts of city.the city However its biggest attraction are the staff who are wonderful: friendly, fun and very efficient, although busy they always had time to help us with some Thai phrases, answer our many questions about the neighbourhood, or simply recommend the best places to eat Thai food in the streets around the hotel. I can honestly say that we felt we made some lovely friends from the staff in the short time we were there. I cant list them all now but I will be sending an email to the management complimenting them on their excellent people and customer service. As always with Thailand if you reach out with a smile and invite conversation this is rewarded by warmth and friendliness. Unfortunately too many people stay in their own world and miss the opportunity. We simply cannot find anything to fault at the Riva Surya and it exceeded all our expectations. Our special thanks to Bom, Bum, Pui, Tang, Man, Deng, George and all the other staff who made our stay at Riva Surya so wonderful. The management should be bot can be proud of the Riva Surya and their fantastic staff!

We just returned after a 5 night stay at this property and from check in to check out we were spoiled. When we checked in we were greeted with a cold towel and cold tea, Pui checked us in and answered all of our questions with a smile and lots of knowledge. I mentioned in our posting that we were celebrating our Anniversary and the hotel delivered a sweet chocolate cake to us once we got to our room. It was such a wonderful and thoughtful touch. We upgraded to a river view room and was so happy that we did, as it was lovely to watch the boats sail up and down the river. When we returned at night to the hotel the rooms facing the street definitely had a lot of incoming noise due to the bars that played live music. The room itself was more of a 3 star quality, chipped paint, desktop not properly wiped down. The bathroom was not cleaned up to my personal standards(but this is a personal issue) what it lacked in ambiance it made up for with the view and comfortable bed. Breakfast every morning was delicious and chock full of goodness (do not miss getting a cappuccino) there were ample western offerings as well as Asian offerings, everyone that worked at the restaurant in the morning was friendly and helpful. I cannot complain about anything as it was all delicious and tasty. The made to order eggs were delicious and the sweet chef remembered each morning how i liked my eggs. It was these sweet touches that really made for a special stay. I would stay at the Riva Surya Bangkok again due to the AMAZING customer service they provided. Whenever we had a question or concern it was answered to the best of their ability, often going out of their way to search google and translate for us. When we went out for the day upon our return we were often asked "how our day was" and if "we enjoyed our tour or shopping". If we took a taxi the door was always opened for us and there was always a friendly hello. When we ordered a car, Man would leave his post at the desk to ensure that the driver knew where we were going. It was amazing to feel so cared for by hotel staff. My husband loved the pool and found it to be refreshing and relaxing. They do have happy hour specials so be sure to take advantage of the buy one get one free drinks :-) Once again I cannot say enough about the amazing staff from housekeeping to the security personnel we were treated as VIP guests every single day. I missed seeing their smiling faces this morning. Thank you Pui, Suki, Man and Mr. Chan you all made our stay the best EVER!!

We loved this hotel. The service was impeccable. Our room was lovely. We chose a river view room, which was great. We did not have breakfast. It's in a super location - walking distance to Khao san road - a must do if you're in Bangkok. Lots of places to eat and drink all within walking distance. The staff were so friendly and helpful. We only stayed one night before heading to the airport the next day, but would definitely consider staying here again if we're in Bangkok.

I highly recommend this hotel! The customer service is incredible and everyone is very friendly. Rooms are decorated beautifully and very clean! Pool is right by the water way and has has magical ambiance at night! Location is great and food at restaurants is delicious! Will100% be back!