Shangri-La Hotel Bangkok

After our stay at Shangri-La Bangkok we would like to thank all the staff of the hotel but specially the Horizon Club team! Thank you Oui, Mimi, Eye, Ploy and Ammy for make us feel so confortable each time we visited the lounge. Stay like you are! With your professionalism, smiling and warmful personality! Thank you! 🙏🏻 Looking forward to see you again! Warm regards! 🤗 Nicolas and Emanuel

I was at Shangri-La Bangkok to celebrate the New Year's Eve countdown to 2026 on December 31, 2025. I bought a second bottle of wine, and when I went to the buffet, the waiter serving my table took my bottle, which wasn't empty yet. He didn't realize I saw him. When I returned to my table, I complained to the captain, and they gave me back my bottle of wine. Because of this bad experience, I will never return to any Shangri-La hotel in the world. Furthermore, the dinner tickets were excessively expensive.

"After exploring the vibrant (and sometimes unpredictable) streets of Bangkok, coming back to the Shangri-La felt like entering a different world. This is hands-down one of the most reliable and professional luxury hotels I have stayed in. The Service: From the moment I stepped out of the car, the service was impeccable. The staff here understands the 'art of hospitality.' They are proactive, incredibly polite, and they remember the small details that make a stay feel personal. Whether it was the concierge helping with local advice or the housekeeping team being so thorough, I felt completely looked after. The Hotel & Atmosphere: The property is stunning. I stayed in the Wing overlooking the Chao Phraya River, and the view is breathtaking, especially at night. The facilities are top-tier—the pool area feels like a tropical resort hidden in the middle of a metropolis, and the gym and spa are world-class. Everything is maintained to the highest standard of cleanliness and luxury. Reliability & Security: What I appreciate most about Shangri-La Bangkok is its reliability. In a city where experiences can vary, you know exactly what you are getting here: 5-star international standards. I felt incredibly safe and well-treated throughout my stay. There were no 'surprises' or hidden fees—just transparent, high-end service. Dining: The breakfast spread is legendary, offering a massive variety of international and local Thai options. Dining by the river at sunset is an experience I would recommend to anyone visiting Bangkok. If you are looking for a hotel that combines traditional Thai grace with modern luxury and total peace of mind, the Shangri-La is the only choice. I will definitely be returning on my next business trip." The only thing I don’t like is they check my bag every time at the entrance of the hotel

Fourth visit in this hotel that I have always considered to be the very best in Bangkok. We have been fortunate to always stay in club rooms to be able to enjoy the Horizon Lounge. This time a few things have slipped and I am afraid the hotel is in decline as the competition in Bangkok is becoming fierce. * Unfriendly manager at check-in in Horizon Lounge which was a massive surprise. Usually the kindness is immense. * Beautiful rooms but showing wear. Not ok for a five-star hotel to not have bedside electricity outlets for chargers. * The lounge was once famous for its cocktails but they have been substituted for things such as sangria. The only classic remaining is a watered-down version of a Cosmopolitan. * Food in the lounge is labeled with allergens (signs with lots of letters) but without explanation. No options offered for vegans or gluten-free guests although when I asked I was brought gluten-free bread! This was a nice touch but there was no way of knowing that option existed. Shangri-La has one feature which is simply the best: the rain shower! Other hotels are now better with regards to executive lounges, pool areas and service but none can challenge the showers. Will it be enough for us to book again? Unfortunately, probably not.

In my previous visit, I was disappointed to see the deteriorating quality of the 2 room suite at the Krungthep Wing. But I was persuaded to try the Tower Wing in the basis that the rooms are better The room is distinctly small reflecting the age of the hotel. But acceptable for a short stay However the surrounding neighborhood is bustling and makes the location distinctly better than The Oriental where many retail outlets have closed. The hotel was host to 2 large groups and was simply bustling. However service was generally good Until it was time to check out. Specifically I was asked if I need help to bring baggage down. But at the agreed time, nobody turned up. I struggled to bring 4 large pieces of baggage down myself. Quite frankly this is now what I expect led from this so called 5 star hotel. It’s small incidents like this which spoil the entire stay.