Shangri-La Hotel Bangkok

Among the three hotels we stayed at in Thailand, Shangri-La Hotel was the best and most memorable. The location is excellent and comfortable, while the staff were warm, polite, and genuinely helpful throughout our stay. Breakfast offered a great variety with very good quality. Everything exceeded our expectations, and we would happily stay here again. Highly recommended.

Our stay at the Shangri-La Bangkok was truly wonderful from start to finish. The staff were extremely polite, attentive, and always ready to help with a warm smile. Their professionalism and genuine hospitality made the entire experience feel special and welcoming. The rooms were very clean and comfortable. Although some of the furniture is a bit older in style, everything was well maintained and added a certain classic charm to the atmosphere. The bed was especially comfortable, ensuring a great night’s sleep. Breakfast was absolutely marvelous, with a wide variety of fresh and delicious options to suit every taste. It was the perfect way to start each day. The pool area was also a highlight — peaceful, relaxing, and beautifully maintained. It was a great place to unwind after a day of exploring Bangkok. Overall, I highly recommend this hotel for its excellent service, comfort, and relaxing ambiance. I would gladly stay here again!

We stayed on two separate occasions in February, once for 3 days having 'escaped' from the Sheraton and finally for one night before leaving Bangkok for home. We were fortunate to stay in the Horizon Club rooms and they are really worth the extra cost incurred. As always, the service from all staff members, especially the Horizon Club, was exellent. If we could make one comment to improve our views, it would be to restrict access to the Horizon Club entry to adults only. The main benefit of the Club is to provide a quiet environment after a hard day's work or touring around Bangkok's many sights. Young chldren running around exuberantly take away that benefit.

We enjoyed the ShangriLa Hotel for 2nd time. The location near to the river and skytrain perfect! The hotel staff are all incredibly friendly! The breakfast is excellent and you can enjoy it with a river view. Even we booked the horizon club with river view we went for breakfast to the groundfloor. The Horizon Lounge at 5pm is very nice at the 24th floor. The hotel's location is so perfect & you hqve plenty of options for enjoying local bars and restaurants in the evening by walking. We highly recommend this hotel.

We arrived at the hotel at 9.00am after a 20 hour journey. We had pre advised of an early check in and expected it would have been actioned. We were advised that there wasn't a single room available (we offered to pay an upgrade just to get a room) and were told someone would contact us when one was available. They didn't but when we asked again at 11.30 a room was free. Main issues were that the room wasn't serviced (evening) for 2 out of the 3 nights we stayed so coffee cups were left dirty and stocks not replenished, the service at breakfast just for teas and coffee was slow, as was the bar service in Next2. Many staff spoke poor English which made it difficult to communicate (it is an International hotel) and it definitely wasn't cheap €80 for 2 beers and 2 Prosecco.