Shangri-La Hotel Bangkok

Tried the krungthep wing for the 1st time. Overall very good, a tad out dated but having a outside river balcony was nice in the evenings. Room service was excellent and super fast. The laundry cost was on another planet, 2 boxers 2 horts 2 t shirts $70AU. You do get one use free of the mini bar. But i still cant understand the price they charge for a Beer Chang 150 Baht, they are 33 Baht at the shop across the road. Thats a 350% mark up. Nothing wrong with making money but come on....

We had a lovely six nights here in an Executive River View Suite King; this was located on the 8th floor. It was a good suite but being on a corner, the view from the bedroom and one from the lounge area was mostly of solar panels. The bed was extremely comfortable, plenty of good storage (had to request extra hangers), and good linens. The bathroom was also a good size with an excellent shower, two sinks, toilet, bath and great toiletries. We had access to the Horizon Club Lounge, on the 24th floor, for excellent views, food drinks and staff. We met some staff from the Krungthep Wing Riverside Lounge on previous visits and were extremely well looked after by two main teams: Ammy, Eye, Poy, Maprang, Qi and Wanisa and Oui, Ploy, Yi, and Mind. We also ate in Next2 and around the pool (from Next2) and both times, the food and service was excellent. We have been coming to stay at the Shangri La since early 2000’s and always select to stay in the Krungthep Wing. This is the second time we have had to stay in the Shangri-La Wing due to various closures in the Krungthep Wing. We hope to return in the future, but this will depend on the total functionality of the Krungthep Wing.

I would like to extend my sincere appreciation to Khun Archie for kindly arranging a birthday cake for my friend during our stay. It was such a thoughtful gesture, and my friend was truly surprised and delighted by the special arrangement. The attention to detail and genuine care shown by Khun Archie made the celebration even more memorable. We really appreciated the effort and warm hospitality, which reflected the excellent service provided by the hotel. Highly recommended! ⭐⭐⭐⭐⭐

First rate conference venue and business hotel.

We previously stayed at Shangri-La, Singapore and Shangri-La Rasa Sayang, Penang and absolutely loved it so this year we thought we would treat ourselves as it was my special birthday and book Shangri-La Bangkok instead of the usual hotel we stay at when in Bangkok (Landmark). When we arrived, first impressions of the foyer and reception area were very good, staff were pleasant etc. We got to our room on the Horizon Club floor and opened the door to be greeted to a very unpleasant mould smell, I called reception, they said they would send someone up, the person arrived quickly with an air freshener spray, gave it a couple of sprays then left, there was absolutely no difference so we turned off the a/c and went out. When we returned later that evening the smell was still very strong, we went to bed but found it difficult to sleep because of it. Next morning I went to reception to advise that the smell was unbearable and that I could not sleep in that for the remaining 2 nights, our clothes were even smelling the same now too. They agreed to a room change, I said that I would like to see the room first to ensure of no smell. The receptionist showed me another room but as soon as she opened the door she hesitated and said that this room also smelled, I entered it and yes, it stank! She said that she would find us another room and call me to let me know. She called me and I went to see the new room and it did not smell, I said we would need 20 minutes to pack up our belongings to move, she said that the room needs refreshing and that she would contact us when it’s ready. Over an hour later, we were still waiting so my husband called reception who advised that the room was ready, why she didn’t inform us, I don’t know. We requested help with our baggage and a very nice young man was there within a few minutes to help. All of this soured our stay somewhat plus the rooms are really quite 3-4*, definitely not 5*, the shower gel, body lotion etc is screwed to the walls so you need a glass to pump some body gel into then put in the bath, there is only 1 sink in the bathroom and everything just looks like it requires a thorough refurb. The ornate bed head had large holes in it, stained carpets, no coffee machine, just a kettle with instant coffee powder and 2 coffee mates and some teabags. Really not up to Shangri-La standards of Singapore and Penang, such a huge disappointment, we both agreed that our usual hotel in Bangkok is far superior. We only used the Horizon Club lounge for breakfast and evening cocktails and canapes, it was nice, for breakfast the a la carte menu selection and buffet choice was good, the coffees should be hotter but understand it’s the machine and the toaster takes absolutely ages to toast! The staff however are all excellent in the club lounge. Cocktails and canapes was also lovely overlooking the river. Shangri-La Bangkok management, you should visit your Singapore and Penang hotels to see that your rooms are lacking. We had the feeling that you are riding on the coat tails of the Shangrila name/reputation but you are not in their league, urgent over haul required.