Shangri-La Hotel Bangkok

Fourth visit in this hotel that I have always considered to be the very best in Bangkok. We have been fortunate to always stay in club rooms to be able to enjoy the Horizon Lounge. This time a few things have slipped and I am afraid the hotel is in decline as the competition in Bangkok is becoming fierce. * Unfriendly manager at check-in in Horizon Lounge which was a massive surprise. Usually the kindness is immense. * Beautiful rooms but showing wear. Not ok for a five-star hotel to not have bedside electricity outlets for chargers. * The lounge was once famous for its cocktails but they have been substituted for things such as sangria. The only classic remaining is a watered-down version of a Cosmopolitan. * Food in the lounge is labeled with allergens (signs with lots of letters) but without explanation. No options offered for vegans or gluten-free guests although when I asked I was brought gluten-free bread! This was a nice touch but there was no way of knowing that option existed. Shangri-La has one feature which is simply the best: the rain shower! Other hotels are now better with regards to executive lounges, pool areas and service but none can challenge the showers. Will it be enough for us to book again? Unfortunately, probably not.

In my previous visit, I was disappointed to see the deteriorating quality of the 2 room suite at the Krungthep Wing. But I was persuaded to try the Tower Wing in the basis that the rooms are better The room is distinctly small reflecting the age of the hotel. But acceptable for a short stay However the surrounding neighborhood is bustling and makes the location distinctly better than The Oriental where many retail outlets have closed. The hotel was host to 2 large groups and was simply bustling. However service was generally good Until it was time to check out. Specifically I was asked if I need help to bring baggage down. But at the agreed time, nobody turned up. I struggled to bring 4 large pieces of baggage down myself. Quite frankly this is now what I expect led from this so called 5 star hotel. It’s small incidents like this which spoil the entire stay.

luxury hotel with unobstructed view of the river and full amenities to feel pampered. its location is central within a few steps to the BTS skytrain "Saphan Taksin" station. the director of rooms, Nuchanart Arterburn, and his professional Team, extended their warm welcome to us as its members. we were upgraded to a room with amazing river view and afternoon mini Devonshire tea at its lounge. we enjoyed our 3 night stay. the room is clean, quiet, comfortable. we were impressed by its international breakfast buffet. ice cream with variety of flavours was served! must try its coconut ice cream. we dined at the Shang Palace and the Volti Tuscan restaurants and were satiated and impressed by its service. will return in a few days. highly recommend.

I’ve been to Bangkok a few times now usually staying more central so this was my first time on the Cha Phraya River and I cannot see that changing. The Shangri-La Bangkok offers the oasis away from the bustle of the central areas but with easy transport options from the Saphan Taksin BTS or Sathorn Pier for the ferries. Our room was clean, spacious and comfortable the balcony was fantastic. Overall everything you would expect from a Shangri-La. Exceptional service and professionalism.

Perfect location. Plenty going on in the immediate vicinity and very close to both Saphan Taksin MRT station and Sathorn Pier (for river taxis). Would recommend taking the internal link (via the Krungthep Wing) to the MRT/Pier. It makes it a very comfortable walk in hot/wet weather. If the time of year makes sitting out on a balcony feasible I'd highly recommend a balcony room with a river view. We loved sitting out there soaking in the busy river vibe - and don't worry about the noisy evening party boats as the river falls silent between 10-11 pm. Breakfast outside was a treat (it's a shady area though and can be cool on a January morning so take a light layer). Lovely big pool area and a decent sized, well equipped gym. I'm glad we chose the Shangri La wing over the Krungthep wing which felt a 'soulless', a little isolated and a long walk from all the main amenities. I'd stay here again without hesitation on a future visit to Bangkok.