Shangri-La Hotel Bangkok

Disappointed. For me this is not what a Shangri-la experience should be. This is more like an hotel for cruise participants and other groups.Also the second wing should not be sold as part of the hotel. This is too far away from any real service provided by the hotel. When we checked in last night we realized how ridiculisly far away our room was. I booked a suite with lounge access. The lounge is in another building and you need to walk and change floor 3 times to arrive there . Same for breakfast, réception, bar , pool... we asked the reception if another suite was available in the main building and it was initially not. I informed them that I would like to cancell my booking and was seriously already looking for an alternative.. The staff was really trying to help, they. ́early often have the same issue. A few minutes later they told me that a suite could be available in the main building. They escorted us to see it and as it was not ready we went to the bar for a drink (really nice bar and staff) and out for diner. Ou suite was then ready and we started to chase our luggages who were delivered after 20 min. This morning the breakfast was far from a pleasure. So busy and stressfull.they have some welcome desk for Viking cruise other groups with people talking to other tables etc. It was the same feeling that last night when we arrived on the same time that a group. I am now writing this from the pool. Nice staff, nice pool. But the overall experience is not so good. For me this is a well situated old fashioned ex 5 stars who has lost the fifth one. The second wing should be sold to groups. And they need to invest some money to refresh some rooms. The experience could discourage me to book another Shangri la in the future now that i will be based in Asia 6 months a year.

good people good vibe . staff were amazingh though

Although we have stayed at the Shangri-La Bangkok before it is some time since our last stay and we spent another 7 days in the Krungthep Wing. The rooms are unchanged and some might find them old fashioned but our room was lovely, comfortable bed and spacious. The bathroom is classical and spacious, there is no soap or shampoo dispenser by the bath though which should be put right. We always carry spare soap fortunately. Our one criticism of the room is that in this day and age we would expect a proper coffee machine in a five star hotel. We made do with the kettle and instant coffee but it is not that nice. The balcony river view is spectacular as always. Breakfast is now served in the Next2 restaurant. It used to be served (as well as evening cocktails and canapes) in the large space at the front of the wing which is now empty. The breakfast selection was excellent but it was extremely busy (at all times) and it is quite a long walk each time. For clients with limited mobility this would be an extreme disadvantage. The pool at the Krungthep Wing is excellent, comfortable sun loungers and great service from all the staff there. It was rarely busy and a pleasure to relax and watch the activity on the busy river. So overall some obvious cutbacks but we enjoyed our stay and would certainly return.

Amazing location for a weekend in Bangkok with family. Right on the river. The only thing is that the rooms are a bit old and tired, time for some renewal

We could find no fault with this amazing hotel with without doubt the most amazing location. The staff are so friendly and attentive they make you feel special. The little added extras from, the courtesy ferry boat direct from the hotel to the Iconsiam shopping mall (which is an amazing place), cocktails with free petit fours to accompany the cocktails. The location is perfect to explore Bangkok and we couldn’t recommend this hotel and its staff more highly.