Shangri-La Hotel Bangkok

My husband and I are visiting Thailand for our 20th wedding anniversary. We booked through Best at Travel. We stayed at the Shangri-la for 3 nights. When we arrived, we were greeted by their warm and efficient staff. Check in was smooth. We stayed in room 1528, which has a view across the Chao Phraya river. The room was very comfortable and spacious. They even left us a celebration gift and a note on the TV, very nice. Breakfast at the hotel is sumptuous, there’s something for everyone! You can have ice-cream for breakfast if you fancy it. It can get busy at breakfast time, as it’s a large hotel. But it’s well managed. There’s a daily complimentary shuttle boat that takes you to and from, the Icon Siam shopping mall on the other side of the river. This is recommended. Alternatively, watching the boats traverse the river is also fun to watch. The hotel is also within walking distance to the BTS, so it’s well situated for travelling around. The doormen and Concierge are very helpful in getting you taxis and letting you know the appropriate fares, or advising on the best mode of transport for your trip about Bangkok. We throughly enjoyed our short stay here and would highly recommend it.

Old, dilapidated, smelly, mass tourism, group tours, unfriendly, over crowded, bad service, very disappointing, never again

We had such a great stay at the Shangri-La Bangkok. The location right on the river is perfect, with lovely views and easy access all the main attractions. Breakfast was fantastic with loads of choice, and our room was really spacious with amazing river views. The staff were super friendly throughout our stay, and we loved using the hotel’s boat to pop over to ICONSIAM for shopping. Highly recommend if you’re visiting Bangkok.

They say you get what you pay for, well this proves it. While not cheap it earns its fee. A top hotel right on the river. We were there for two nights only but wished we had more. Having previously stayed in 5 and 4 star hotels in BKK this is up there with the best. We had a river view room and the view was indeed expansive. Room 1131 was a nice size with massive bed seemingly formed by joining two large doubles - in fact it was over three long pillows wide. There was a curved couch beneath the window so we could sit or lie there enjoying the vista. Plenty of wardrobes and large bathroom with both a bath and separate shower - with great water pressure. All mod cons - soaps lotions shampoos etc in easy to use ( and read!) dispensers. They even supplied toothpaste and brushes. The initial stock in the fridge wasn’t a lot but the first stock was complimentary. Breakfast either inside or out alongside the river was one of the most extensive we’ve experienced. From local to western to Japanese and Indian it had a number of chefs and plenty of staff. Staff everywhere were friendly and helpful. I even used the outdoor spa in the wing next door - it was so strong it gave a-body massage effect. The hotel is almost alongside the overhead train transport station and next to the dock for numerous ferries river taxis and tourists boats, it also has its own shuttle boat that crosses over the river to the huge shopping complex, Icon Siam It has a number of restaurants and convention areas. We also made use of large street food mart next door for cheaper authentic Thai food and drinks The wifi is fast and free. A highly recommended hotel

We have for many years had two stays at Shangri-La twice a year. We have always wanted to stay in the Krungtep Wing and the Riverside Lounge. A few years ago, the Riverside Lounge was closed and replaced by Horizon. We feel that this has not been very successful. The staff at Horizon are friendly, but both the breakfast and other services have become worse and worse. Last Christmas, there was no room for everyone who had access to the Horizon lounge. Sunbeds and umbrellas by the pools are in very poor condition. The cushions on the sunbeds are not clean, are full of holes, and smell bad. Most of the sun loungers are worn out and uncomfortable to lie on. Breakfast in Next to is not particularly good compared to what you pay for a room at Shangri-La. At check-in at the Krungtep Wing, not all staff are equally friendly. Service has become worse and worse. It's a minor issue, but soaps, shampoo, etc., which used to be of good quality, have also been downgraded. In the rooms/bathrooms, there can be a smell of mold. It is sad that it has deteriorated so much at Shangri-La. We have always looked forward to going there. But now they only have the location left. As we see it, Shangri-La now does not deserve more than 3 stars. And it is relatively expensive for a hotel that feels like a three-star hotel. We stay in Bangkok two to three times a year and are now looking for another hotel after having stayed at Shangri-La many, many times.