Tower Club at lebua

Hi we have recently returned back to cold England from a lovely 3 weeks in Thailand. in the 3 weeks we spent 3 nights in busy Bangkok and stayed in Tower Club @ Lebua, the rooms were amazing clean and comfy beds, Staff were all friendly. The facilities were lovely. recommend to visit sky bar although the drinks are expensive its worth it to see the views. i would certainly recommend to stay here.

This is an excellent hotel. We stayed here as part of the Luxury Escape Package for 3 nights. We upgraded to a River View Suite on the 54th floor, and did not regret our choice. The room was very comfortable with separate lounge and huge bathroom. The view of the city and river from our balcony was amazing. The staff at this hotel are well dressed, well trained in putting customers first and are extremely courteous. The breakfast on offer is extensive, catering to all tastes and very tasty. We also ordered in-room service one night and the food was delivered with prompt and ceremony. Although the hotel food was relatively pricey, it was worth it as the quality was excellent. The hotel pool and gym is high class, and well equipped. The Mezu floor which is on offer to guests staying above the 50th floor was great and serves excellent smaller meals and cocktails/beverages. If I visit Bangkok again, this would be my hotel of choice.

Incredible. Our stay at the lebua made our honeymoon as special and enjoyable as it could be. From the moment we arrived until we left we found nothing but genuinely friendly staff; one of the guys behind the grill at the breakfast buffet happily sang to us and made conversation while we waited. They upgraded our room to a suite (thank you very much!) The food was delicious. I do recommended getting access to the tower club, it includes drinks and buffet snacks with a fantastic view from 6am to 6pm. Everyone and everything at lebua was worth every Baht. Definitely coming back whenever we visit Bangkok again.

This Hotel is excellent, the rooms are big and clean, service is superb, breakfast is awesome. and the tea time is excellent since is all you can drink and eat (not too many choices but excellent). It centrally located. The Roof bar where the movie was filmed (Hangover II) is excellent, service is nice, a little over price on the drinks but for the experience is great. I highly recommend this Hotel.

--- This is the exact e-mail I sent to their reservation and sales e-mail. --- To whom it may concern, On Sunday (April 22nd, 2018), I and my colleague had spent a night at Tower Club room no.5731 which was in fact, a great experience of a five-star hotel; however, there was an incident involving information inaccuracy which made me committed to pay approximately THB1,450 for four cans of Coke Zero as a part of room service. During my stay, I and my colleague had asked twice about the Tower Club’s benefit for soft drinks in the mini-bar. First was at the club lounge and second was at the front desk. The answer I got from both of your staffs was ‘soft drinks are complimentary as a part of Tower Club’s benefit and you are welcome to request for the drinks which are available in the club lounge but in the room'; however, they didn’t inform me and my colleague about who and where our request(s) shall be reached. In the early night, I decided to request for four cans of Coke Zero by pressing the short-cut extension number to in-room dining because it is the most relevant. The staff who received my request didn’t even inform me for pricing and confirm my Tower Club benefit at all. When we were being informed at the check-out that all Tower Club requests for complimentary soft drinks must only be directed through the housekeeping, we were totally shocked and upsetted. THB1,450 isn’t much of a price to pay, but the good experience I had got so far can’t compare to information inaccuracies received from both of your staffs and the consequence followed. I used to work for an event-planner firm which love to use your function rooms as preferred wedding and conferencing venue. When I was a production coordinator in this very firm, I had received nothing but excellent and absolute coordination from your staffs including sales, technicians, banquet team and engineers. Every single information I received in those times were concise and accurate in very polite manner which left me absolutely good experiences. These experiences also have a lot of influences over my judgement for personal leisure as well, but the incident today is unacceptable. Again, we were totally shocked and upsetted from this shortcoming. I decided to pay promptly to fulfill my responsibility as the one who placed an order, but I wasn’t willing to do so. The response(s) from the management regarding this incident will be very much appreciated. PS. Three years ago, your staff(s) were even willing to take two elevators down from 67th to ground floor just for picking up a flower banquet for my customers. Kudos to your staffs back then! --- I will not leave any more comments. This e-mail says it all. ---