Eurostars Grand Marina Hotel

After a tough few months, i decided on the spur of the moment to go away. I picked Barcelona, because i had been before with my son but he did not remember it. As he is currently doing a photography course, i thought it would be good to use Gaudi as an excuse to visit this beautiful city. I had never stayed in this hotel before, the last time i was far out by the Stadium in the university district. On first approach it looks amazing, it is a attached to the world trade centre, its hard to know what to expect inside. We were welcomed by a friendly doorman and reception. The receptionist asked if we had stayed there before, and i said no. When he checked our booking he said that he felt he could give us a better room even though we had booked a deluxe. I really wanted a twin, as i didn't fancy sharing a bed with my 6'5" son. He said he didn't really have any in that category but he would make up for it with a great view, if we didn't mind waiting. He gave us a glass of champagne whilst we waited, and yes it was worth it. It was only on the first floor, but it was on the corner and it faced the Maremagnum shopping centre on one side, with the cable cars running above us. I had a perfect view of the sunrising above the sea, so glorious! It was a vast room, with so much natural light, and space, that i rarely wanted to leave. The bed was a queen size, but it was so large i always felt alone on it. I had read some negative reviews before i left, but let me assure you that the staff, the location and the luxurious but homely feel of the place make you feel truly welcome. I would happily stay again on my next visit.

Rooms are good sizes, with large spacious bathrooms, breakfast was plentiful on a serve yourself basis. A reasonable 10 minute walk from La Ramblas. Staff very helpful. The colour coded bus tours stop close by the hotel and recommended for hopping on and off for travelling and sightseeing around the city.

My partner and I just got back from a 4 night stay at this hotel and I honestly don't know where to start. My partner is in the military and is currently on a 6 month tour so on his 2 weeks R&R we decided we would go back to Barcelona one of our favourite places and previously stayed at Eurostars Monumetal so thought we'd try out this hotel. It was something we had both been looking forward to for the first 4 months of him being away and I really wanted to make it special for him, I emailed the hotel asking for confirmation of my booking and requested if we could have a nice view. I received no response. I asked the travel company I booked through to do the same thing and they also requested something special to be in he room for us as it was a special occasion as we were celebrating our anniversary late. Again no response. I let it go hoping they would have put something in our reservation notes...After arriving to the hotel at 12pm we were told we couldn't get access to our room till later on which is fine and pretty standard in most hotels anywhere in the world. We were told that when the room was ready we would get a call...I never received a phone call so after 4 hours we decided to just go back. We waited in a lengthy queue while reception staff worked hard under pressure. We watched other people get offered complimentary drinks on their arrival and bags being taken. Once we got to the front we asked if our room was ready which is was, getting the keys took over 15 minutes and at the end of it were just given the keys and nothing else said about our bags or any drink offered. We even witnessed a woman go back for 3rds!! Seeing other people infront and after us get better service was pretty annoying and we felt that it was almost personal. Again we let it go. We went to our room on the 6th floor and it over looked the world trade centre. After paying nearly £900 I was not happy that I get to look at someone's offices. Our bags weren't delivered for over an hour at this point i was more than a little annoyed. Went to reception and asked a very nice receptionist Angelos I think his name was who sorted us out a room to move to the next day which was much better and lovely view and his service couldn't be any better!! He also told me that none of mine or my travel agents emails were on our notes. I wasn't impressed. The next day we weren't told anything about our room only to come back at 3pm and see if it's ready...it wasn't we waited in our room for 45 minutes until I called reception and they sent someone up to take us there who was lovely! The pool was more like a child's pool and the bar over priced for what you get. The roof top could really be something special if they put some work into it and extended it and made it more enjoyable. the pool was out of use for 2 days due to some incident which I think and can only assume children..When we checked out we paid our bill and we're just told to have a nice day while the other guests checking out got asked if they wanted their bags stored and if they could help with any onward travel...i think the service just slipped with us again it felt personal...the whole experience of this hotel really did spoil the whole trip for us and wish I just spent a little more money and stayed at the W hotel for a more personal service and better quality. If there was a way I could get any of my money back I would and put it towards a treat for my partner back in the UK before he goes back on tour. I normally don't like to leave negative reviews and talk directly with the hotel but I probably won't receive a response...I cannot fault the staff I came into contact with as they were so lovely and very quick at any issues and the location is great and the rooms huge and beautiful bathroom, would probably be ideal if you were catching a cruise and only stay one night! my advice would be avoid this hotel much better quality at W hotel or Pullman which is a lot closer to 5 stars!!!

A great location if you are joining a cruise ship from Barcelona port - especially one of the smaller cruise ships as they tend to dock right next to the hotel. A 5 minute walk into town. Rooms are modern, clean and spacious. The bar is nice and has an outdoor area. Bar Food is a bit hit and miss - and not cheap!

Our first time in Eurostars grand marina hotel, our stay was great, the room was great service and all the staff was very nice and friendly. We sure are coming back. Breakfast and in-room dining services are good. All the Staff was good and everyone tries to help and solve our problems and issues.