The breakfast manager Jose Maria someone should tell him that he should be polite not to customers but to people generally and when it comes to small kids 5 minutes being late is not so important If it wasn’t for a girl named Tupee, at the service , with her smile she made our day here better . Thank u Tupee!

Stayed for 4 nights during a business trip. Property itself is nice and everything looks recently renovated. Room was spacious, WiFi worked well and breakfast was also good. There is construction going on during business hours, so if you have to work or rest during the day, it is very tough because of the noise. Gym is unacceptable for this type of property, only a few treadmills and very light weights. Service is subpar for the price, I was staying with a large group and they all complained about it. Contacting reception or room service is almost impossible, check-in/out always takes a long time, I asked for an iron for my room and they never brought it. Also the toiletries in my shower were never refueled during my stay. Overall, this property has potential but it is way too expensive for the type of service they offer.

We had booked the Torre Melina Gran Melia for our anniversary and my birthday, and we enjoyed our stay. Christian at the red lounge front desk was an absolute joy , attending to our needs with genuine attention and care, along with a lovely smile! All of the staff were attentive, in particular Mikela and Tutee, such beautiful waitresses with gorgeous smiles and genuine care for our needs, thank you both so much. The suite was meticulously clean and a lovely touch to leave a cake for our anniversary and birthday was really appreciated, along with a beautiful note too. All food was absolutely delicious , breakfast was beautiful too and we thought that the afternoon tea set up was perfect for a quick 'pick me up' before dinner! The only thing we would suggest is notifying guests maybe during the booking process that the hotel is still incomplete and onsite work is still taking place. Although our room was stunning, the view of the building materials etc down below did slightly take the edge off the experience. We were informed that work would be complete during the summer months. Thank you all for a lovely stay!

DO NOT BOOK HERE!! TERRIBLE STAFF!! Front desk staff is incompetent. I had two reservations and they messed up both. The first one (after a long flight) they messed up by giving me one room instead of two connecting rooms that I booked then spent an hour trying to find me the correct room. I received no apology for this. For the second reservation, which I checked in 3 hours after check in time, they sent me to a room that was being cleaned and it took them an hour to find me another room and then my luggage took an hour to get up to the right room. I had to go down twice and wait for another hour to fix this. I wasted so much time and energy trying to get this staff to fix their mistakes. To make matters worse the manager told me I should cancel reservation if I’m not happy with their offer of a minimal voucher at 9:30pm at night by knocking on my door as I was sleeping. Where am I supposed to go? Truly unprofessional behavior. Absolutely despicable how they treat their customers. Instead of being apologetic they have been so incredibly rude in how they are handling this. I have never experienced this type of disrespect from hotel staff in all my time traveling. Don’t waste your time, energy or your money here. Also this hotel is so far from city center and has no restaurants around it, they hardly answer the phone when you call the reception or room service numbers, and they give you water bottles with dust all over them.

Very impressive pull up lobby area and friendly checkin. Impressed with info on car lease and shuttle services and directions to the city. Lots of restaurant options and the breakfast choices were amazing and high quality. Nice to have the outside area option too. Some renovations happening around the pool/gardens and rooftop but will be well worth the wait. Rooms all remodelled and very high standards and extra touches - I couldn’t find fault anywhere, especially after having an amazing power shower and fantastic sleep… awesome hotel. Free shuttle to city centre and a 7min walk to University metro station. A nice walk to a shopping mall or park area