Hilton Diagonal Mar Barcelona

This is the second time we have stayed here and it was another great stay. Good location with public transport, shopping centre, restaurants and the beach close by. Check in and check out process was easy and quick, room was clean and spacious, gym is pretty good for a hotel gym. Breakfast has plenty of options and been able to sit outside in the nice weather is a bonus. The little things are what makes the stay memorable. One of the breakfast staff (sorry, I can't remember her name), wrote a note and map with the best vantage point to see the Montserrat Monastery. Would happily go back there the next time we are in Barcelona.

This clean, modern Hilton hotel is in a great location, convenient to the beach, public transportation and a large mall across the street. The staff is friendly and if you have executive lounge access like we did, you'll definitely enjoy the evening appetizers and drinks. We've stayed here before and will stay here again in the future.

Check in was easy. There was always security visible in the lobby area and the bellman staff were always available to assist. The location is not the best for travelers. The only thing close is a shopping mall. Everything else is a considerable distance. There are a lot of fast food options at the mall and a few sit-down options. The better restaurant options are a minimum of a 30 minute walk. If you are looking for someplace where you are walking distance from multiple food options, this is not a good choice. We had a nice room with a “water view”; however, the water is blocks away from the hotel. You cannot see a beach from the hotel but there is a marina within view. The room was in reasonable shape; however, there was obvious wear on the bed headboard and knobs for the closet. One annoyance to me was the fact that there is nothing to write on or write with in the hotel room. There is a prominent QR code for if you “need something”. The hotel does not offer bottled water and has a water and ice dispenser near the elevators. The breakfast buffet was good and offers cook to order eggs and omelets. There was a good selection for a breakfast buffet. My only complaint is that all coffee is via a coffee/expresso dispenser. Due to the processing time to make a coffee drink, the wait time at these machines could be a few minutes. The couple times that I tried to call the front desk from the room no one answered. No one answered the operator button either. Fortunately when we were ready to checkout I stumbled on a bellman in the hallway who was able to assist. The reception desk was responsive when you were in front of them; I am not sure what the issue was when I called from our room. Overall, I would not choose to stay here again when in Barcelona.

This hotel is big and modern looking. However it has a huge problem and that is the smell. The 14th floor hallways have a very bad smell. Imagine mold and pet urine combined into one smell. That disgusting smell got into our clothes and suitcases and we insisted they give us a different room on a different floor. Luckily they did but the room still had a slight smell. For such an expensive hotel that is supposed to be modern and sleek, it is pretty dirty. There are stains on the carpets in the rooms and the windows are filthy. Honestly they should probably replace all the carpets since they look dirty and smell terrible. Also there was zero acknowledgement that we were Diamond members… I wouldn’t stay here again.

My experience at the Hilton Diagonal Mar Was amazing! From the perfect check-in experience with Nathalie, welcoming you with a genuine smile and answering all your questions; to Franco at the restaurant next to the pool, he is so friendly and efficient. Alberto the FO supervisor was very kind asking how as the stay upon departure. And last but not least, meeting Antonio, The hotel manager was the icing on the cake! His warm personality and five stars hospitality made our stay extra special, he even shared with us all his recommendations for site seeing, restaurants… which was very helpful as it was our first time in Barcelona. Thank you for offering us an unforgettable experience. Ab