Ohla Eixample

Very nice hotel. The staff was very friendly, very helpful and very professional. We had the following problem during our city trip, and this problem was solved by the hotel staff as quickly as possible : - This trip was booked via TUI in Belgium. - Upon arrival at the hotel, it turned out that no one was aware of our confirmed and paid reservation via TUI. - Apparently, the local TUI agent had not passed on a reservation to the hotel. - After dealing with this for about 2,5 hours, involving both the hotel staff and ourselves with TUI, we were assigned a hotel room. It was only in the evening that the problem turned out to be solved and the mistake was made by the local TUI agent. However, in the meantime, several stressful hours had passed on the first day of our city trip (saturday). It is clear, however, that all hotel staff did their utmost to put us at ease. - As for TUI Belgium : the various employees we spoke did their best to solve the problem of the missing reservation but we still had to urge them four times to speed things up. Their biggest problem was that TUI's reservations department was closed on saturday and this department was also closed on sunday and monday (a public holiday), while we were already returning home on tuesday morning. Due to this we hope that TUI will have a serious talk with their local agent. In any case, we will return to the hotel in future. However, we will certainly think carefully about whether or not to book this hotel via TUI next time. Congratulations to the hotel staff.

Very nice location with very friendly and attentive staff and delicious breakfast buffet. However we had several concerns that resulted in a lower rating. (1) out room had a very distinct odor as soon as we opened the door. It smelled very musty, almost sewer or moldy odor. I had to request a room change and was told that it was the last room available. I didn’t know if the new room would also smell and wondered how they could accommodate us. (2) the mattress was very hard and uncomfortable. We had two twin beds put together to make it king size. The pillows were very soft and also uncomfortable. (3) there was blood stain on the comforter.. They stain appeared fresh. (4) the TV stations offered only Spanish channels. Only English stations were the news. No Fox channel. I didn’t bring up these issues since I was told there was no other room available.

The hotel is located in a nice part of the city, however the overall experience was far below what should be expected from a 5-star hotel. The interior is nothing special, neither the lobby nor the rooms feel luxurious. The rooms clearly need renovation and repainting. The entire room concept is very open-space: the shower cabin, bathtub, and sinks are all exposed within one open room layout, which may not suit many guests. The room doors are also extremely heavy and difficult to open. The separate toilet area inside the room is inconvenient as well the door has no handle and must be fully closed in order to properly enter or use the toilet, which makes it impractical and uncomfortable. Another major issue was the lighting system in the room. Once the main lights were turned off, it was impossible to switch on lights in only one specific area, such as the bathroom or the bedside lights. There were no separate switches for individual sections of the room, meaning that once the room lights were off, you were left without any lighting at all unless everything was turned back on again. This was extremely inconvenient, especially during the night. The only consistently positive aspect of this hotel was the housekeeping and cleanliness, which were excellent throughout our stay. I would absolutely not recommend this hotel for families with babies or toddlers under 2 years old. The rooms have too many dangerous elements for small children, including multiple sharp pillars and a step leading to the terrace exit. One of the most uncomfortable experiences happened during breakfast. We were traveling with a 1.5-year-old baby, and despite there being two empty tables available side by side, tables where we had already been seated during the previous two days, we were not allowed to sit inside the breakfast area. Instead, a staff member told us to sit in the lobby area. The treatment felt completely discriminatory and made us question whether the breakfast restaurant was intended only for adults. If this is not a family-friendly hotel, then this should be clearly stated. Unfortunately, after this incident, we constantly felt unwelcome at the hotel. The staff then tried to act overly polite afterward, seemingly because they realized how inappropriate the situation had been, but the damage was already done. For a hotel claiming to be 5-star, this level of hospitality is unacceptable. Honestly, based on our experience, it does not deserve that rating. We reported the situation to reception and asked for feedback from the manager. They took our room number and told us they would get back to us, but we never received any response or even a simple apology. Another issue was the service in the lobby area where food and drinks are served. Staff often ignored us or made us wait to place an order while local guests were served immediately. As foreign guests, this treatment felt very noticeable and uncomfortable. The breakfast itself was also disappointing for the price and hotel category. It was not rich or varied mostly mini sandwiches, cold cuts, and small egg portions, while even an omelet had to be specially ordered. The breakfast area is very small and cramped, with only around 16 tables. Overall, this hotel is absolutely not worth the price charged per night. I truly regret choosing this property and trusting the level of service expected from a supposed 5-star hotel. I would not recommend this hotel and would strongly suggest finding another hotel in the same area with much better service and hospitality.

Very good hotel, very kind staff. Helpfull with everything you ask. Certainly a recommandation!! Thanks to Mahmadou for his help and patience and all the other staff( ladies at the reception.) We will surely come back to this hotel when we visit Barcelona once again.

Wonderful Rooftop bar experience