Hotel Sofia

Everything you can expect from a grand Hyatt! Pretty with varied foods for breakfast snacks and dinner lounges. The spa was gorgeous and many perks to enjoy while exploring Barcelona. The hop and ride is only 1 min walk!

The lack of proper air conditioning for a 5 star hotel is unacceptable. I understand there is a heat wave however my premium supposedly almost $700 a night room should not be at 27c / 80f. I was left sweating at night. I asked another guest and they stated their room was least 23c. It was a 5 night stay. I advised of the issue every day but it was never resolved and hotel was at capacity. The manager offered half off my extra night stay but that’s sufficient being my original booking was with Amex and the rate was significantly lower, so technically you just got me closer to my original rate. The staff were very nice. I loved the breakfast. The room is cute but missing adequate space for longer stay. Where am I supposed to put my bra and underwear if no drawers and we are a couple. The bathroom and decor beautiful. Location close to bus. The amenities are nice. Overall the lack of cooling made sleeping at night terrible. Thankfully I was out most of day but coming back to a hot box did not help.

The hotel is nice enough. I booked a suite but unfortunately we had several issues with the room. The overhead shower did not work at all. The hotel tries to be too fancy with push button appliances, waterfall faucets b etc. For the shower — this just didn’t work. The shower turned on, ran for a few minutes and then the pressure went to zero. Luckily there was a hand faucet we could use but it was super inconvenient. Additionally, the TV was almost non- functional, we missed the World Cup game because of this. Finally the AC never cooled the room properly and we were always borderline too warm. Considering we paid for suite, this was an unfortunate experience.

Elevator "system" is horrible. It often takes 10-20 min for the "right" elevator to come to you. Get rid of this system! Lounge is not maintained well - lots of dirty dishes and no one there to clean up Maintenance was unacceptable when we reported not having cold water nor proper A/C in our room. Just made excuses why they didn't come, but it was during Spain playing World Cup so we suspect they wanted to watch the football match instead of tend to an emergency.

Booked a club level room at the Grand Hyatt Barcelona as part of a 3-week trip to France and Spain. Arrived to the hotel after a long train ride from Paris. Check-in was very inefficient. We waited in line 15 minutes, without any acknowledgement, until finally someone from guest services came over and offered to check us in to our club level room. We got to our room and it was warm. We adjusted the thermostat and went to dinner. Dinner in the hotel was subpar. We had a variety of tapas and shared a ribeye steak. The tapas were fine. The steak was overcooked and tough and chewy. We made it back to our room and it was still warm. We hoped it was just the sun setting and it would cool off. It never did. We were up all night sweating. The next morning we went to guest services and let them know. 2 hours go by and nothing. We went back to guest services for a second time. An hour after that someone shows up and cleans the filter in the AC unit and tells us the issue is solved. It was not. Two hours later we get a call from guest services to follow-up. We let them know it was not working, and we need a different room. They moved us across the hallway. The temperature was better, but still higher than we are used to. For our inconvenience, they gave us a few macaroons. The breakfast buffet is very good, but it is only included if you are club level. The hallway sounds tend to be loud. If you're a light sleeper you may struggle. The hotel looks nice and is located in a nice area.