Hotel Sofia

We had an amazing experience at this location and we agree that we would love to revisit this location for our next trip to Barcelona. We were so impressed with the service, the amenities, the food, the beverages, I mean everything was awesome.

Once upon a time Hyatt was a pleasant stay hotel for travellers with all conforts. Hyatt Barcelona became a ticket party place, 19th floor, where you will be charged 18€ for a glass of mango juice, while "party people" enjoy, common guests or ussualls are put in place for" sit here, not there" without compliments. All sort of "girls" in clearly comunicative outfits coming to a hotel during the evening hours for the party...at some point lifts were out of service for hotel guests. At a pool bar you will be told at 9.30 am that coffee is served from 10am, while the waiter is making that same coffee for his self . Hospitality spirit is gone.

I would not recommend this hotel. It's labeld as a Grand Hyatt but felt more like a holidy inn express with the Landlord special. We have a chase sapphire reserve card so we are supposed to get early check-in, we arrived at 11, tried to check in and were told that our room wasn't ready yet, the woman said it was empty but just needed to be cleaned implying that it woudln't be long. Well, 3 1/2 hours later it was finally "ready". After I had to ask the front desk if it was ready 4 times. They finally put me in a room that was similar because my actual room still wasn't ready. Had they been honest with us, we could've enjoyed our day at their pool rather than the lobby. The room was fine. Smaller than expected. Terrible lighting. The shower leaked so badly there were puddles outside of it and the clear wall / door to the toilet was an interesting choice. The staff was not great either, I needed some things from guest services and the employee was audibly annoyed by my requests. The complimentary breakfast was nice but we were never once told we could order omelettes, we only figured that out the 2nd day when we saw someone else ordering. Overall I would not stay here again.

We were promised an upgrade upon online check in but they refused to honor that when I physically arrived. The assistant manager hung up on me when I tried to address this. We were celebrating our anniversary and that was never once mentioned. We thought the elevators were quite overcrowded and took about 10 minutes of waiting each time, and the hotel feels understaffed. We did enjoy the free breakfast from Amex Platinum membership. We were disappointed to not be acknowledged as a World of Hyatt member nor a Hyatt credit card holder. We adore Barcelona but we will not be returning to this hotel in the future.

A really cool hotel. Vibes at the pool were on point. Aperol spritz.