Hotel Sofia

I cannot recommend this hotel highly enough — every single aspect of our stay was exceptional, but what truly made it outstanding was the staff. From the moment we arrived, everyone went above and beyond to make my mum’s 65th birthday incredibly special. After I had reached out in advance, the team ensured that every detail was handled with such care and attention — it really exceeded all expectations. A huge thank you to the entire team — Erica and everyone else were absolutely on point throughout. The service was warm, genuine, and consistently excellent. The waiting staff were brilliant (and it was so lovely to be looked after by the same team who had cared for us during a previous stay with my family — that personal touch meant a lot). The chef and kitchen team were fantastic, especially in accommodating us with a thoughtful vegan menu — we both felt so well looked after. The spa staff were amazing too; we had several treatments and each one was relaxing and perfectly delivered. The concierge team were incredibly helpful, giving us great recommendations on where to visit and dine, which really enhanced our trip. Most importantly, my mum’s birthday was made truly beautiful by the team — they made an already special occasion unforgettable. Every single member of staff is a credit to the hotel. We absolutely made the right choice staying here, and we will 100% be returning. Thank you again for such an incredible experience!

Here on a ‘special’ rate as part of an exhibition in town. Booked this hotel for 2 reasons - the roof terrace and spa. Little did I know the Barcelona game was on the first night so hotel food was stripped back to pizza and beer on the ground floor and the roof terrace was closed from the moment we arrived (4pm) for football package guests only. Day 2 was to relax and enjoy spa - nope that wasn’t included even though the receptionist said it was. 35eur pp extra on top of 350euro a night! Complete waste of money to be an unfavourable location for Barcelona in general. If you want to feel like an unwelcome guest - book here!

Terrible experience. Customer service was very poor all around. front desk reception was not very knowledgeable nor were they very interested in helping housekeeping was atrocious. I called down several times asking for some important supplies, like coffee and soap, which I never received. On one occassion, I called housekeeping to ask for a fork and plate. It took over an hour and FOUR phone calls to finally get it. I complained to management and really received the very negligible response. This property should not be a Hyatt property and management should be ashamed of themselves.

Very convenient location to local bus, tram, and subway. Very friendly and attentive staff. I highly recommend to anyone thinking of visiting Barcelona.

The elevators in this hotel constantly break. Myself and 9 other people were stuck in one of them for 30 minutes on the April 12. Two other elevators failed that night and and additional elevator got stuck the next day. Reading other reviews it's apparent that this has been an ongoing problem for quite some time. This hotel should not be allowed to operate until the elevators are all fixed. Its' completely unsafe and the hotel did nothing to rectify the situation except send a box of cookies to my room. Disgraceful operation.