W Barcelona

I brought a friend to the bar as a treat before a concert. We ordered a cocktail that I had had before. They were slammed down in front of in small tumbler as we were told there was no ice. They cost around £10 each. Have had each of cocktails before here and this time they were warm and with no attempt of trying to make special eg garnish/ice/coaster. Then had to ask 3 times to pay bill while numerous staff stood chatting at end of bar. Never again, was so embarrassed after giving great reviews to my friends after being here a year ago.

Luca and Oscar in the bar are brilliant !!!

I am writing this review to bring light to a deeply frustrating and discriminatory experience I had at the entrance of the rooftop event at W Barcelona. When I arrived, I was stopped by a host who rudely informed me that I could not enter wearing flip-flops due to the dress code. I respected the venue’s policy, left, and went out of my way to change into a pair of heels. However, once I was admitted upstairs, I was shocked to see that a large number of guests were wearing flip-flops and sneakers throughout the venue. The most concerning part was the clear pattern: every single guest wearing casual footwear was white. As a Black woman, I was singled out, spoken to disrespectfully, and forced to adhere to a strict policy that was completely ignored for non-Black guests. This selective enforcement of rules based on race is completely unacceptable, especially for a prominent global luxury brand. Standing at the door enforcing rules on Black patrons while turning a blind eye to white patrons doing the exact same thing is blatant discrimination. Management needs to address the behavior of their door staff immediately and ensure that all guests are treated with equal respect and fairness regardless of their skin color. I expect better from W Barcelona and will be escalating this experience to Marriott corporate.

My experience end at the w Barcelone and I would like to sincerely thank you for the wonderful experience during my stay. First of all, a big thank you for your professionalism, efficiency, and constant attention to detail. Everything was handled smoothly from the beginning, starting with the reservation to the quick check-in and, of course, the amazing room with one of the best views of Barcelona. I would also like to personally highlight the fantastic team: ● Marina – Concierge: simply top 👍, very professional and attentive to details and handle everything and she make my stay memorable. ● Catalina – W Insider: extremely helpful and always available.she find solutions to everything. ● Tony Marco rico & Adrian – Pool team: excellent service and great attitude. ● The beach team: absolutely fantastic and very welcoming. ● Christopher – Night Operations Manager: very attentive and truly committed to taking care of every detail. ● Style team for their attention to details ● The breakfast team in both restaurant were amazing and professional . The food was excellent even for lunch at Fire and Salt . The entire team really reflects the W spirit, with a great sense of style and attention to even the smallest details. I would also like to mention that this stay was made even more special as it coincided with my daughter Yusr’s birthday, which was a very meaningful moment for us and the whole team make it special.

Came in on a cruise ship today. We paid extra to stay longer on the ship as our check in for this hotel wasn’t until 3PM. When we 1st arrived our luggage was handled right away from the taxi by friendly staff. Front desk availability was open & we walked right up to Natalia. She is AAAAMAZING!!! She welcomed us with Spanish champagne & treated us as if we were VIP. (We are just a normal couple excited to be in Spain). This whole process has been unbelievably wonderful & we are so grateful when we meet people who genuinely enjoy what they do - helping their customers. Thank you W!!!