Montigo Resorts Nongsa

Stayed for 5 nights over the Easter long weekend. Booked a 1 bedroom on the Agoda website which was a few hundred cheaper than booking directly with the resort. A few days before our arrival however, 2 bedroom villas were available through the resort website for the same price we paid. We arrived in Batam via the fast ferry service from Singapore. There is a resort agent at the arrival terminal to greet guests. Our names weren't on their list for coach transfer, though I think this was because we failed to to let them know we needed the transfer. Oops. They were fine about it and room was made for us on the coach. Short 10 minute drive to the resort. The lobby was very busy on arrival with lots of groups coming and going. Cool drinks and towels were offered right away. We didn't wait long to be served when we were promptly offered a room upgrade to 2 bedroom hilltop villa. We were told there was construction going on near the 1 bedroom villas and it would be better to upgrade at no cost. As there were only two of us, we didn't need a bigger villa but I suspect the 1 bedroom villa was simply not finished. Based on the photos online the 1 bedroom villas look a lot newer and nicer than the existing villas. We did have to wait until 3pm to get the room key, but we easily killed 3 hours having lunch and enjoying the pools. Hilltop villa 26 was only a few minutes from the main lobby and the Chinese restaurant and 5 minutes to the pools, Tadd's Restaurant and Tiigo Beach Club. We never called for the buggy service, but occasionally got a ride if there was a free buggy waiting at Tadd's after lunch. The resort is much larger than I expected so if your villa is further from the resort facilities you'll probably use the buggy service frequently. The villa itself was huge. Two bedrooms and three bathrooms spread over two floors with a spacious roof terrace to top it off. I'd agree with other reviewers on the upkeep of the villas - ours was definitely a little tired and worn around the edges, but nothing to so serious to affect the enjoyment of the place. Good A/C and ceiling fans with a big master bed that was superb. The master bathroom was also big and airy with a partial glass ceiling. A note of caution on the master W/C - the floor is not even and I stubbed my toe so badly I sliced the top of my toe off on the concrete lip. The best part of the villa is without a doubt the private pool. We spent hours splashing around, behaving like kids. There really isn't much to do in this part of Batam so you'll probably spend your entire visit at the resort. Tiigo Beach Club was a favorite for lunch and Pantai Chinese restaurant was the nicest dinner. Service was generally great throughout with the exception of a lunch at Tadd's where cocktails were't served until after our meals were cleared and it took 40 minutes (and 4 requests) for water (which we were still charged for). On our final night, the resort sent a plate of deserts and handwritten note thanking us for our stay. A very nice touch. We had an open ticket to return to Singapore and the resort also took care of confirming a return sailing for us which wasn't expected but greatly appreciated. Finally, a few days after departure, the resort contacted us to advise there was an error processing our payment - a couple of numbers had been transposed so we under paid by SGD $27. Given this represented just 1% of what we spent at the resort I felt it could have been waived and save the hassle of additional phone calls and card charges. I would absolutely stay again, next time I hope in the new 1 bedroom villas. 5 nights was probably 1 too many, but still a very relaxing place to unwind.

It was an enjoyable and relaxing vacation. Staff were very friendly and helpful in the birthday surprise. Floorings of the room could have been cleaner, but overall resort was good! Didn't manage to play water activities due to low tide, but the massage was great.

I love it. It’s so relaxing! It may be expensive but I would tell it’s worth my money. Safe , clean and instagrammable! It has buggy to drive you around wherever u wanna go within the resort and good services!

Nice Scenery. Nice views for dining. Amazing Environment for people who like to chill and relax/ looking for escapade. Friendliness and attitude of staff was great too. Overall my girlfriend and i have enjoyed it alot. Thanks for the experience! :)

- Awesome and Friendly staffs, personalized and always willing to help. You wont feel alone. - Travel from Point A to Point B within resort using Buggy service, once called there are there is couple of minutes. Convenient experience - In room BBQ is one of the best experience we had. (need to book in advance) - The Single Room Villa is neat, tidy and clean. Mosquito repellent are provided in the room. - Montigo SPA massage is amazing (need to book in advance and take note of any promotion) - we missed the Shuttle bus service to Nogoya (paid), 1 trip per day (need to book in advance)