Liked: Breakfast was nicely catered, with fresh produce at a buffet, and separate hot plates, with an omelette chef who was very good. Room (Junior Suite, GOLD access) was spacious and the bed was comfortable. Staff were friendly, but level of spoken English were not good, except for 1 or 2 members. Similarly my Mandarin is terrible so we got by thanks to Google translate apps - they were always friendly and helpful. Gold lounge was a nice addition for a quick snack and or drink before leaving / arriving back after a long day sight seeing. Disliked · The spa is terrible. Dated and tatty. Steam rooms didn't work. Jacuzzi jets didn't work (2 did, but were barely effective / noticeable) with masking tape over the switches to operate. This spa needs serious investment. Very very disappointing, as booked because the hotel had a good spa (Fairmonts usually do have excellent spa facilities when they have one!) Rooms were too warm. I really dislike when a major hotel chain does not allow you to control individual room temperatures. Mine would not go lower than 19.5, which is too hot. Beijing was also unseasonably warm last week. Staff brought in a fan - noisy - and tried their best but that was all they could do they said. I wouldn't stay here again when I am back in Beijing, and it has surprised me that Fairmont have allowed the facilities here to date as they have.

On a Tuesday (26th March), the hotel was unable to serve any food- no room service, Cut was not operating. This is unbecoming of a 5* hotel. Also, hotel staff could not communicate in English and had to bring an app up to the room for help. Breakfast used to be delicious- but now quality and taste are poor. Dumpling skin is so thick- one might as well be eating dough. Chinese food variety and quality are very poor. Was not offered my Welcome drink despite staying for 10 nights. When asked, I was given a voucher. At the lounge, there was no one who could prepare drinks so I was given English tea..as my welcome drink.

I called the room service to eat something. The operator says room service is closed however menu says they operate 24 hours. Even in a 4 star business hotel room service operate 24 hours. I ended up starving in the night. Very disappointing.

The Fairmont hotel is one of my favorites hotels in Beijing. The 85 square meters executive suite which I usually stay in, are a great value for money and very comfortable. The bed is really comfortable, the bathroom totally amazing, and the walk in wardrobe top notch. There is even a separate dedicated space for make up. In the living area, the dark wood desk is a pleasure to work on, and the toilets in the reception room of the suites are great for guests when having a meeting. The gold executive lounge is perfect for work and meetings as well as for breakfast. Discretion and high quality service is all what this hotel is about. The room downstairs for breakfast is noisy and too small. This is why I always take my breakfast in the gold lounge. I regret that they don’t use anymore “Le Labo” shampoo and shower gel, which was great. The hotel rooms are a little old but extremely well equipped with air purifier, massage chairs, bath salts, iron and so on. Reception desk is helpful. Location very central and convenient. The gym is amazing, the swimming pool is but ageing but decent. Easy to get a cab. Food at the Western restaurant is good without being exceptional. The chicken and mushroom soup (room service) is my favorite. Room service staff doesn’t speak well english which led to some misunderstanding sometimes.

They bumped us up to a suite! The room was way bigger than what we expected. It wasn't just the size that made it great, though. The floor had this heating thing going on, which was pretty awesome, especially in the mornings. They even had a massage chair in the room. After walking around the city all day, chilling in that chair felt like a real treat. The people working at the hotel were super nice too. They were always around, ready to help out with whatever we needed. And the location? Spot on! We were right in the middle of everything. It made getting around so much easier and let us squeeze in a lot more fun stuff without wasting time traveling back and forth. So, yeah, the upgrade to the suite totally made our stay. The cozy room, the warm floor, the relaxing chair, the friendly staff, and being right in the heart of the city—it all came together perfectly. Made the whole trip extra special.