The Peninsula Beijing

Have previously stayed at the Rosewood and Éclat in Beijing. Found the Peninsula to be a great option for a more central location. Beautiful and very well appointed. Luxe feel all around and love the contemporary touches and technological considerations to a classically beautiful space. Staff was all welcoming and professional. Room service breakfast was great too. Loved the cinema room in the Beijing Suite.

The service was really dreadful here - we've stayed previously at the Peninsula in Tokyo & Paris, and this one in Beijing is not being run as well as the other two I have stayed at. Every interaction was frustrating and not well thought-through. I won't stay here again. On arrival at the station there had been a mis-communication about my pick-up. It took 3 phone calls from the station to speak to someone. #frustrating. I asked to speak to a manager, but this wasn't acted on, so I had to ask again. #pathetic I paid for a massage only to find out there was a special offer advertised in my room that they hadn't told me about, but they added extras for for "service fee" #overcharged There were blood stains on the bathroom towelling #gross There's a free shoe-clean service, but for some reason it took three conversations to make it happen, and three times housekeeping coming into the room when I was trying to shower on arrival. #timewasters #no-privacy Even the hotel signage is bad. There's a sign in the lift/elevator saying the bar is on the 14th floor. Actually it isn't. Wasted ages trying to get there, only no bar. #timewasters The running of the hotel is not being seen from a customer's point of view. At these prices, it's a disgrace.

What a wonderful hotel everything was 5* as expected, staff were excellent, the spa treatments were expensive but well worth it got a wonderful upgrade as I was celebrating a special birthday everyone made our stay so special excellent memories, thank you

Stayed 3 nights. Major confusion with my room allocation on check in, started off on the wrong foot. Reception handled it in a professional manner. Room was very high tech & very well designed, best I have come across. Breakfast at Jing was disappointing, we didn’t even bother having our breakfast by the 3rd day. Coffee was cold, hot food was cold. Food poor quality for a hotel this calibre and what they charge.

Just got back from a two week trip to a China which started and finished at the Pen in Beijing. We flew back into Beijing from HK and got to the hotel past midnight for a v short stay before our trip back to the UK. We have a young family and it was a delight to find we had received an upgrade from our previously amazing suite into an either larger one! It is rare in our travelling experience to see an example of a hotel spending some time to think “what does this family need when it gets here?� -lovely touches like a plate of sandwiches for the adults and the kids, beds turned down, lamps on low, curtains drawn -you get the picture -other hotels around the world take note -this is how you do it!!!!