The Peninsula Beijing

We stayed 5 nights in 2 rooms during our family trip to Beijing. The rooms are cosy and well maintained. Great Cantonese cuisine and tea selection at Phoenix Court. Good selection of cuisine at breakfast including fresh dumplings and pancakes. 10-15 mins walk to popular restaurants along Jingyu hutong and the Wangfujing shopping district.

Our stay at The Peninsula Beijing was, regrettably, disappointing—particularly as we arrived directly from The Peninsula Shanghai, which had set an exceptionally high benchmark for luxury, service, and overall experience. While we came with high expectations based on the Peninsula brand and our outstanding Shanghai stay, the Beijing property did not meet those expectations and felt noticeably dated by comparison. There were several areas of concern during our stay: • Room condition and cleanliness were below the standard expected of a luxury hotel. Most concerning was discovering a dead cockroach in the room, which was genuinely distressing and unacceptable at this level of accommodation. • Hot water issues were persistent. It regularly took around 15 minutes for the shower water to heat up, meaning the first person to shower was often left with cold water. • In-room dining was inconsistent—some meals were enjoyable, while others missed the mark. • Breakfast followed a semi-buffet format that was limited but adequate; however, service issues did arise, including mixed-up double orders on one occasion. • After in-room dining trays were cleared, the table was not wiped down, and we had to clean it ourselves one day. • We also found used teacups and teapots from the previous day left uncollected and unwashed, which further added to the sense of oversight. • We participated in the dumpling-making class with our children. While the staff running the activity were warm and lovely, the experience felt overpriced, and our hands-on involvement was more limited than what was advertised and anticipated. On a positive note, the staff themselves were consistently polite and kind, and the concierge team was genuinely helpful and proactive. They assisted us in organising a private tour to the Great Wall, which was excellent and one of the highlights of our Beijing visit. Unfortunately, despite these positives, the overall experience did not align with what we associate with the Peninsula brand. Given our experience, we would not return to this property nor recommend it, especially when compared to the exceptional standard set by other Peninsula hotels. This review is shared in the spirit of constructive feedback, with the hope that meaningful improvements can be made to bring the Beijing property back in line with the excellence the brand is known for.

Very good and relaxing! Best therapists! Also the atmosphere of the place is wonderful. After massage me and my mum had very tasty tea. We recommend!

I booked a 60-minute "Subtle Energies" massage at The Peninsula Beijing Spa for 1,062 RMB. The experience was appalling. Procedural failures:The therapist did not ask which essential oil I preferred and started the massage without consent. When I questioned this, she admitted there were three options but said "we usually just use this one." She then hastily smeared all three oils on my arm like a palette—I could barely distinguish them. Disregard for medical condition:I have a diagnosed herniated disc at L5-S1 (documented by Peking Union Medical College Hospital). I informed the spa beforehand and arrived on a crutch. During the massage, when I pointed out my condition, the therapist dismissively said: "A herniated disc shouldn't cause pain there." She continued applying excessive pressure despite my repeated requests to stop. I left in significantly worse pain—severe lower back and shoulder soreness, plus dizziness—symptoms I did not have before. No accountability:After the massage, no one asked about my experience. The therapist offered a voucher redeemable only with another full-price purchase—essentially asking me to pay again for their mistake. I posted a negative review on Dianping with photos. Days later, still no response. The fundamental issue:This spa has no medical qualifications yet massaged a guest with a documented spinal condition, ignored explicit requests to adjust pressure, and showed zero remorse. This is not luxury hospitality—this is arrogance. I have filed complaints with Peninsula Global Guest Relations and relevant authorities. Avoid this spa. 我以1062元的价格在北京王府半岛酒店水疗中心预约了60分钟的"微妙原力"按摩。这次体验令人震惊。 流程失误： 水疗师没有询问我想使用哪款精油，未经同意就开始按摩。当我提出质疑时，她承认有三种选择，但说"我们一般都用这款"。然后她慌慌张张地把三种精油全涂在我胳膊上，像调色板一样——我根本分辨不出味道。 无视病情啊！ 我患有腰5骶1椎间盘突出（有北京协和医院的诊断证明）。我事先已告知水疗中心，并且是拄着拐杖到店的。按摩过程中，当我指出我的病情时，水疗师轻蔑地说："一般腰间盘突出不应该是这里疼。"尽管我反复要求减轻力度，她仍然继续大力按压。离开时我的状况明显恶化——腰部和肩部剧烈酸痛，还伴有头晕——这些症状在来之前根本没有。 毫无担当：按摩结束后，没有任何人询问我的感受。水疗师给了我一张礼券，但必须下次正价消费才能使用——等于是让我再花一次钱来弥补她们的错误。我在大众点评发了带图差评，没有任何回复。 根本问题是！这家水疗中心没有任何医疗资质，却给有明确脊柱疾病记录的客人做按摩，无视客人明确要求调整力度的诉求，事后毫无歉意。这不是奢华酒店该有的待客之道——这是傲慢。 我已向半岛集团环球客务中心及相关部门投诉。请避开这家水疗中心。

We had a wonderful night at The Peninsula Beijing. The Beijing Suite was absolutely astonishing—it even had a small private movie theater in the room, which the kids absolutely loved. Special thanks to Leo Guan for helping us fix the TV issue so quickly. He handled it with great professionalism and efficiency, without affecting our mood or schedule at all. We had a fantastic time celebrating a birthday during our stay. This suite is truly special and a must-try for anyone looking for an unforgettable experience.