Sofitel So Mauritius

I am writing this review to express my deep disappointment and to request urgent management intervention regarding a severe incident at SO Spa during my recent stay. To be clear, the rest of the hotel staff and our general experience were very nice. The resort team overall was polite, welcoming, and helpful. However, a single spa attendant completely spoiled our vacation through blatant bias, poor attitude, and discriminatory behavior. Our package included complimentary access to the Hammam/SO Spa during operational hours (9:00 AM – 7:00 PM). What should have been a relaxing session turned into a frustrating and humiliating ordeal: Lack of Staffing & Miscommunication: At 9:15 AM, I visited the spa and saw a sign stating it was unavailable. Reception confirmed it was open, but when I returned, the spa desk was completely unattended, forcing me to wait. Unequal Treatment & Double Standards: A foreign traveler arrived at the desk shortly after me. Neither of us had a prior reservation (a requirement never mentioned by the front desk during check-in). The attendant explained that the female steam section was under maintenance and only the male section was running. Blatant Bias & Discrimination: Despite me arriving first and both of us lacking reservations, the attendant turned me away, insisting I return to my room to book a slot. Immediately afterward, right in front of me, she allowed the other guest—who explicitly confirmed she also had no reservation—to go straight in and use the functional steam area. When I raised this, the attendant was condescending and dismissive. Watching her strictly enforce rules against me while waiving them for another guest was undeniably biased and racist in practice. I chose not to argue at the time to avoid escalating conflict during my short leave, but this behavior from a staff member at a luxury 5-star brand is completely unacceptable. I insist that resort management take necessary disciplinary action against this specific spa attendant. Her unprofessional conduct and prejudice ruined what was otherwise a great trip, and I expect Sofitel management to address this immediately to ensure no other guest is subjected to such unfair treatment.

Amazing experience here at so sofitel Amazing staff amazing stay

Beautiful and natural beauty very calm and relaxed holiday amazing staff

Great atmosphere Delicious food Friendly staff

The experience was really fantastic. The resort has all the amenities which kept us engaged. The staff are really friendly and very helpful. Mr. Raj,Ms Divya and Ms Tiya are very helpful.