The Fitzwilliam Hotel Belfast

Distinctly trading on its name and former glories We arrived to be shown to a room where the windows were so dirty you could not see out of them. When we asked for a different room, we were told the windows are cleaned every two weeks on the outside. This was absolutely not the case with this room's windows. We were given a different room, but this time the window had a large streak of bird droppings across it, though it was somewhat better than the last. Miraculously, the next day the window cleaners arrived. The next issue was with the air conditioning, which was either too hot, too cold, or too loud. Unbelievably poor for a supposed 5 * hotel. Multiple maintenance visits made no difference The first breakfast was like walking into a student cafeteria – see the posted picture. The dining room had buffet service, but none of the tables had been cleared, so we were shown to the only one in this section of the dining room that had been set and cleaned. For the entire time we were at breakfast, nobody came to clear the rest of the tables. The next few days were clearer, but the queue to get into the restaurant was unnecessarily long and slow, as only the manager was allowed to cross names off the list!? When we checked out, we were given a token discount Find somewhere else to stay in Belfast – not worth it, and nobody seemed to care

Very nice luxuy hotel with a great location. Easy walk to fun area in Belfast! Room was spacious and very comfortable with a deleicious breakfast.

Great location and stay. Concierge made the whole stay very worthwhile. Plus we could walk to what we wanted to do. Great job!

Outstanding staff, tasty dinner and lovely room filled with nice amenities. We will surely be back to stay soon. Thanks

Booked the restaurant at The Fitzwilliam for my friends birthday. It did not disappoint. James our waiter was very attentive and the food was delicious.