The Fitzwilliam Hotel Belfast

Food was excellent. A lovely restaurant with extremely friendly staff. Will definitely return.

A gorgeous hotel that is the perfect place to have a relaxing few days. It’s beautifully furnished, the lounge is a very relaxing area to chill by the cosy fire after a busy day exploring all Belfast has to offer. It’s a central location, close to most things and a very short walk to the Grand Central bus and train station. Also right next to the Opera House. Our bedroom was extremely cosy and clean, the bathroom had a bath and shower, beautiful toiletries and fluffy towels. We had food and drinks in the bar, served by the nicest staff. Reception staff were also friendly and helpful. I would recommend this hotel, particularly for comfort, location and opulence. Unfortunately the hotel charged us for accommodation that had already been paid for and this resulted in me not being able to access the amount pending on my debit card, which is still outstanding. A disappointing end to a lovely stay.

I'm totally impressed with the excellent customer service. Staff here make you feel like an honoured guest and the only time I recall similar treatment is when we had butler service in a well-known adults only hotel in Jamaica for our 25th wedding anniversary that we had paid extra for. Inevitably things can sometimes go wrong and we had a few small teething issues when we first got to our room. When we came downstairs after unpacking and told the lady on reception they immediately and sincerely apologised. We were offered an upgrade which we declined as we'd already unpacked but we DID ask if we could have a complimentary breakfast on our last morning, (as we'd planned to have breakfast then anyway.) Unfortunately, the staff member wasn't able to authorise our request without checking with management first and so we went on with our afternoon. Upon our return we approached reception to find new staff at the desk and we expected to have to explain our request again. However the young man on reception immediately called us over to let us know that our request had been agreed by management. I was so impressed that the young lady had explained the situation to replacement colleagues and had actually described us so the young man recognised us as soon as we approached. It really exemplifies outstanding customer service. I'm not difficult to please but I do really appreciate the respect shown to my husband and I during our stay. The little extra touches in the room and bath, etc as well also cement this hotel as one that goes the extra mile every single day. You truly made our stay a wonderful one and you should be proud of the fantastic work you all do. I wouldn't hesitate to stay at The Fitzwilliam Hotel in Belfast again.

Excellent hotel in every way Excellent quality food

The location was prefect as we arrived to Belfast by train, The atmosphere in the hotel Was fabulous, the entertainment in the bar was very good. The tooms are very spacious and spotless.