The Fitzwilliam Hotel Belfast

Lovely hotel, very friendly and chatty staff, reception efficient. Reported a smell in the bathroom at 8pm before we went out for dinner, wasn't sorted on our return at 12.30, hotel was full so couldn't move room. Wasn't the fault of the duty manager who was very helpful but poor for a 5 star hotel. They were good enough to waive the charge but rightly so. Couldn't fault the staff and the breakfast was really lovely.

We were so impressed by the gracious decor and found the location very convenient to everything we wanted to do. The staff were welcoming & always eager to help in any way they could. If we ever get to return to Belfast, this will be where we stay.

My husband and I were on a six week holiday and we stayed at 15 hotels and b&bs plus a cruise in Copenhagen, Dubai, Barcelona and finally three weeks in Ireland. Out of the accommodation, four are five stars hotels. The fitzwilliams is the best together with El Palace of Bacelona BUT Fitwilliams price was two and a half times lower than what we paid for El Palace and twice as cheap as Westin in Dublin which was nowhere near the Fitzwilliams. The hotel has all the usual facilities as you would have expected of a five star hotel plus extras :- mint, ear plugs ( not that you need hem as soundproofing and doors are of the highest quality), playing cards ( never seen in any hotels and we are widely travelled), sewing kits ( which seem to disappear nowadays). In addition, there are heating towel racks which is the only one of the four 5 stars hotel has. Bottle waters, biscuits etc are promptly replaced not like Westin that not even the shampoos,etc are replaced everyday which greatly annoyed me! All three five star hotel except the Westin has turn down service but fitzwilliams stand out again with the lovely two boxes of chocolates on our pillows with a personalised message. I don't expect much from fitzwilliams after a nightmare experience with another four star (at least claimed to be) hotel which charged more just before we came to fitzwilliams, certainly not expecting that it is the best hotel we stayed in our whole trip! Thank you very much for looking after us. P.s. Ate dinner both night in the restaurant of the hotel, extremely high quality food and wine. Best duck and noodles I ever had and I love duck!

This hotel is fantastic , it is located very centrally , the staff are very helpful and friendly , our room was gorgeous with a great view, it was nice and quiet too . The breakfast was delicious . Great cocktails in the bar too

Central and comfortable. Quiet room guaranteed excellent sleep. Staff were helpful and attentive and friendly. Due to the cicumstances of a late arrival I did not avail of any of the facilities of the hotel apart from the overnight. An early departure meant that I had to forego breakfast. However I would hope to make up for these omissions on my next visit.