The Fitzwilliam Hotel Belfast

I booked this hotel as part of a special visit to Belfast and was genuinely disappointed. It is marketed as a 5-star property, but in reality I’ve experienced far better standards in newer 3- and 4-star hotels. The lobby was uncomfortably cold on arrival, setting a poor first impression. Check-in was efficient enough, but lacked any warmth or sense of welcome. Both rooms had a noticeable musty smell and felt dated and old-fashioned throughout. The heating and air-conditioning systems are clearly outdated and not fit for purpose. In-room tea and coffee facilities were poor quality, with parts missing from the room accessories. To make matters worse, we found silverfish bugs under the fridge, which was unacceptable. Breakfast was another let-down. The buffet felt makeshift and poorly organised — we were even given a pot of tea without a teabag. I’ve had far better breakfast experiences at budget chains like Premier Inn. Overall, there is a complete lack of attention to detail across all areas of the hotel. This feels like a management issue rather than isolated incidents, as the problems were consistent throughout the stay. Unfortunately, this hotel did not come close to meeting 5-star expectations. It’s a no from me, and I won’t be staying here again.

Sometimes it can be difficult as a woman traveling alone. Most to the time a hotel treats you with respect. Not at the Fitzwilliam, after having to repeatedly tell the lady at check in I was traveling alone; there is only one person staying in the room. One would think the issue would be settled. You would be wrong. I order room service breakfast. They delivered two breakfasts, not one. I explain to the woman who delivered the breakfast that I only ordered one breakfast. She looked at me confused. I repeated, 'I am staying here alone, I ordered one breakfast not two.' She just stared at me and asked me if I wanted her to take the breakfast back. I told her to do what ever was easiest for her. I only needed one breakfast She took the entire order away then returned with one cold breakfast, no 'sorry for the mistake', no 'is there anything else I can do', just a cold stare and a cold breakfast. I was the one who apologized for the confusion. No response. I doubt very much if a man traveling alone had ordered breakfast they would have delivered two and then returned with one cold breakfast.

Disappointed to say the least - this is not 5 star, maybe 4 star but at a push. Small things, 2 nights of dirty glasses being left in the room, empty bottles of water left on the lockers, having to ask 3 times for pint of water at breakfast and go yourself and bring 3 small glasses to the table, 40 minute wait for breakfast, bottles of corona no lemon, foyer is cold , blowers going all the time, no comfortable seating in bar, seating in lounge area offside reception too cold - just missing that 5 star touch on all levels!! Struggling to understand the 5 star rating. Central location fantastic but felt we could have got pretty much the same for a lot less within the same location. Still here as I write this review - maybe it’ll be seen?

It was a really nice hotel bru and the room was nice breakfast was good but i asked for cream for my coffee and never got it :( and i was very sad and creamless so i am giving it 4 stars instead of 5 if i had gotten my cream it would have been 5 green circles not 4 but we cant always get what we want can we my mom used to say in every life a little rain must fall in my life a little cream must be ignored i am sad and writing this from room 216 the view is alright the rooms nice i lowk couldt cast house md like the show to my tv but thats ok probably for security reasons so i understand however not for security reasons i got no cream creamurity reasons hah! please i want my creammmmmm!!!! wait like the band! in the white room with black curtains (i forgot the rest, probably because i cant function rn without my cream) alright thats it my waiter had excellent hair and was very nice the cream probably wasnt his fault because he can do no wrong thank you waiter thank you God thank you william and his son fitz william what an interesting name fitz means son of in icelandic i think i dont speak the language tripadvisor tried to make me use ai for this but i am writing from the heart which might be functioning better because no cream and cream is bad for your heart but cream is good for your soul so my soul is sad free william free fitz william LLKV 🕊️🕊️

I had made a note on the booking it was for my birthday & was greeted on arrival by the staff mentioning this. Check in was very fast & staff super friendly. When we got to the room they had left a slate with a muffin & macarons for my birthday. Room is spotless & the beds are one of the comfiest I have ever had in a hotel. Only annoying thing about the room is there was no mirrors beside plugs to get ready at. Breakfast wasn’t fantastic. The cold meats & cheeses seemed to have been out a while as they were no longer cool, so we didn’t eat them. Cooked breakfast was tasty & piping hot.