The Fitzwilliam Hotel Belfast

Booked the city view and Mountain View room around £230 , thought 5 star spend a bit of money and have a really nice night. Got into the room to find old customers earrings on the floor and under the sofa , under the bed had rubbish and receipts , and packets of chewing gum. Went out from the room after half an hour arriving and then came back around half an hour later to find someone had been in the room and left chocolates and a breakfast menu. Which made us uncomfortable as we had started to unpack and it clearly wasn’t a cleaner as the earrings where still on the floor. To know someone had been in the room not even after the first day was so odd as we have never had this in any hotel , surely it should have been prepared before check in. Some maintenance repairs in the room also just killed the looks. Skirting boards also damaged We had ordered drinks from the bar and snacks . The snacks glass dish had a chipped corner and crack down it , again for a 5 star… We never booked parking at the hotel but the value parks across the road were just the exact same price. We did get a discount from the staff which was great. I just didn’t think this had a chance of 5 star , and I thought this would have been more superior than grand central for the extra cost also. But it was not , grand central’s bed is still the most comfortable bed and for only being down the road from this hotel I would choose it over this one especially for comfortability and price and over all aesthetics. Anywhere you go you hate awkward staff or staff that just don’t seem like there in the mood or hate their job. Well this hotel staff was defiantly the opposite , very polite well spoken and smiling. Great distance from city centre which was nice for shopping and Christmas markets.

Very highly recommended. Location, room, staff,drinks and food, excellent . Corner room overlooking city, had a Christmas tree in room for that little personal touch.

We stayed for 2 nights early December 2025, it was an extremely pleasant experience. The room was very comfortable and well equipped, all of the staff were friendly and efficient.

Perfect location in cathedral quarter. Excellent rooms, toiletries and service. Thank you, we will be back. High standard of comfort !

We have just returned home to England after a one night stay This was our christmas treat for our small team of 5 brilliant peopl who work for us . From the moment we arrived 5 star service kiccked in Lovely staff through out the hotel ,fab rooms , great bar and breakfasts to die for . Our staff loved their little break and we will definatelty stay here again when visiting Belfast