The Claremont Hotel Club & Spa

We booked a room at the Claremont for a weekend away from our home in San Francisco so that we could bring our baby to the pool during a hot weekend. Total disappointment and hazardous conditions for children. 1. The children's pool was a whopping 97 degrees (verified by the Claremont's own signage). This is far too hot for children, especially when the ambient temperature was 90 degrees. For comparison, the children's pool was only 7 degrees cooler than the hot tub. When I alerted the staff to this, their first reactions were to deny responsibility. Ultimately, they announced to the children in the pool that it may be unsafe. Parents took their children out, and I heard one exclaim, "I was wondering why you were getting so red!" Another pregnant woman expressed concern that the pool may have been too hot for her. Babies are not permitted in the large pool, notwithstanding posted rules that indicate they are permitted with a swim diaper, so we were left with no pool to swim in. The whole reason we came to the Claremont was to swim. 2. Their elevator permits have expired. Further indication that they do not take safety seriously. 3. The valet turned off the automatic headlights on our car, in broad daylight no less. We didn't discover this until we were driving around at night. I texted the Claremont with my concerns (per their suggestion to "text us with anything!"), and they didn't respond. Only after I texted the Claremont 24 hours later saying I was surprised I still hadn't received a response did they respond with "apologies for the inconvenience." We have stayed at the Claremont over a dozen times. This visit was a major disappointment, and we won't be returning this summer.

We started our holidays in Claremont Spa&Club to relax and recover from jetlag before heading to San Francisco were we stayed in the Fairmont SF. The hotel is well located (green surroundings and away from the hustle and bustle of city life. Room was nice with a view on the bay. Mattresses and beddings were very comfortable. Breakfast was a la carte (no buffet) but offered great choices. Service was very friendly and professional. We tried the Limewood restaurant which offered casual dining with good food and fresh oysters. We spent some time at pool to relax and sunbath. However, and that is our only disappointment during our stay, pool area was overcrowded as outside guests are allowed to enter the pool area. For transportation bus stop is located 5 walking minutes from the hotel with buses riding to city center or to the bay. For our departure hotel organised a Limousine service to Fairmont San Francisco for 70 USD.

Ask for a room on an upper floor to avoid noise from outside. The rooms are comfortable. The renovation is good. The pool and garden area is pleasant and the view out over the Bay very nice. I did not try the restaurants but they looked congenial enough.

This is a beautiful hotel with an unbeatable views of the bay and the city. The rooms was nice and included access to the spa which was relaxing. The pool was great, especially on a hot sunny day. Had a window seat overlooking the bay in Limewood for lunch. Overall a really great experience!!

We did meet several Fairmont officials at the hotel who were very concerned and accommodating when they found out about the problem we had with the dirty glass in the bathroom. Please work on improving the recipes in Limewood- bring it up to Café Panisse standard. And you need to train the housekeeping staff about how to clean the bathroom including floors.