Claremont Resort & Club

A resort with an old world charm that evokes a sense of history . Possessing all modern facilities,it has courteous, hospitable and efficient staff who make guests feel welcomed. Offers delectable cuisine with a variety of choices. Worth a repeat visit!

This is a note of thanks for the service provided by Effie, the person who checked us in to the hotel for a birthday weekend with our son. We arrived before our check in time and had to wait a bit for our room. When we did get to the room our son had two birthday cards--a generic (but still nice) one from the hotel and a personalized one Effie. After a long drive, her warmth and enthusiasm made us feel very welcome at the hotel.

I rarely leave negative reviews, but our experience with the Claremont Hotel was extremely disappointing. I have returned here multiple times as a guest, but no longer will visit the property. The hotel cancelled our reservation on the day of check-in, leaving us scrambling to find another place to stay. Not only was this inconvenient, but I am also pregnant and this created an unnecessary amount of stress. What was most frustrating was the complete lack of accountability. There was no offer of a credit, a future stay, or any meaningful attempt to make the situation right. We were told they would find us a comparable hotel at the same rate, but nothing came of it. Even getting our refund required multiple follow-ups. I understand that unexpected issues happen, but great customer service is measured by how they’re handled. Unfortunately, the Claremont Hotel failed on every front, and I would not recommend staying here.

Effie at the front desk went out of her way to help me when I was having issues with my original room. Without missing a beat, she switched my room, upgraded me for my troubles, and did it all with a smile and kindness. It truly turned around my experience and I was able to enjoy my stay the remaining four days. Effie is a gem!

We've been staying at the Claremont for almost 20 years at the end of July and the facilities (especially the pool and gym) are top notch, and the weather has always been spectacular. We didn't get the type of room we've stayed in the last two years, and the first room we were assigned smelled like a stable. The room we ended up with overlooked the back when workers used loud machinery at all hours. Our rental car was vandalized and the staff accused us of lying that the incident occurred off premises. On the positive side, the food and service were good throughout the hotel and the pool and gym remain wonderful (if a little crowded on Saturday).