Claremont Resort & Club

Almost perfect, with one MASSIVE shortfall. I’ll start with the bad news: The parking is an absolute nightmare. I mean truly abysmal. It automated and complicated something that NEVER NEEDED TO BE AUTOMATED OR COMPLICATED. It’s parking. Just give me the ticket and let me pay when I leave. NOW, you have to go to a website, enter a bunch of personal information, and register. WHY. Worse still, their “streamlined” system DOES NOT EVEN WORK. Every single time I tried to leave the hotel, I was either stuck at the gate because it wouldn’t open or in a long line of cars trying to escape because the gate would not open. To resolve the issue, you had to call the hotel, bypass another annoying automated system (robot call response) and then when you finally get to a human you had to ask them to send somebody to open the gate. I also noticed that every single time I returned to the hotel there was a long line of cars trying to exit. They NEED to get rid of this system. It is horrible. It helps nobody. At the very least, they need to have somebody manning the EMPTY parking gate/booth. That person can trouble shoot the gate issues when the system inevitably fails. On to the good news: To be clear, our stay was absolutely incredible. The room was gorgeous, the amenities are top notch, and the staff was incredible. I want to specifically acknowledge Effie at the front desk. She is the absolute greatest. She greeted us with a smile, gave us the upmost care and dedication, and made my entire family feel at home. In a time where customer service in the hospitality industry seems to be knocking on death’s door, Effie emerged as a beacon of hope. I cannot stress enough just how incredible she is. I look forward to returning and seeing her again.

Everything was lovely and our visit was greatly enhanced by Concierge Jennifer able assist with our car and Alcatraz reservations.

I would like to give a special thank you to Hannah at the front desk for her exceptional service. Although check-in was scheduled for 3:00 PM, we arrived around 11:00 AM simply intending to drop off our bags. She graciously accommodated us with an early check-in at no additional cost and provided us with a room featuring a beautiful view overlooking the city. The rest of the staff were equally friendly and welcoming throughout our stay. The hotel itself was clean, well-maintained, and very aesthetically pleasing. However, the fifth floor did have a noticeable musty odor, reminiscent of old or stale cigarette smoke. Additionally, the bed was quite firm, which may not suit those who prefer a softer mattress. The restaurant experience was average. While the staff were attentive and kind—kind enough to remove a drink I didn’t enjoy from the bill—the food and beverages did not particularly stand out. Overall, despite a few minor drawbacks, we had a positive experience and would consider staying here again in the future.

Loved it, beautiful charming building

We had a wonderful time! Effie was so helpful when we checked in and everyone here was so friendly!