Claremont Resort & Club

There are three disappointing things in this hotel. Room housekeeping is very bad. The bed was untidy made, Duvet was thrown over the bed and the flats were not straights and left out of the mattress,. They never prepared the room at night. They never refilled the bottle of clean water and so we left we a feeling that the room was kept at the minimum levels. Second is the RESORT FEE of $50. It is not in the rate but is obligatory to pay even if you say you don't want to use those services. So it is a covered way to raise the price with no chance to say no. Finally, the breakfast is very poor.

We spent three nights at the Claremont and found the service to be exceptional. In this day and age, that feels rare. We all also thought our massages were excellent.

The Claremont is a grand hotel which is not easy to find these days. Gracious without being opulent, excellent staff, beautiful facilities.

I cannot thank Florentino and staff enough during graduation weekend. The hotel was booked, and we arrived without a reservation. Despite the massive crowds, he was able to accommodate our two dinner parties. Thank you for working your magic Florentino.

I recently had a wonderful stay at your hotel and wanted to express how grateful and memorable the experience was. When I arrived the staff was very welcoming and friendly and started off the stay on the right note. There was a part of my stay when I had to call down to the front desk because I was having issues with my shower and they said they would send up engineering. They sent up Kevin and he turned what could’ve been a frustrating hiccup into one of the most memorable parts of my stay. He showed up almost immediately, tools in hand and a big smile under that unforgettable cowboy hat. Not only did he fix the problem in no time, but he also checked twice to make sure everything was perfect before leaving. It’s rare to meet someone who clearly takes pride in their work and genuinely cares about the guest’s experience — but Kevin did just that. His kindness and professionalism stood out, and it’s safe to say the cowboy hat made the whole encounter impossible to forget. If every hotel had a Kevin, travel would be a whole lot smoother (and more fun).