Cliveden House

A truly splendid venue. We took afternoon tea, we had great service, excellent food with plenty of variety. Team made you feel very special plus a really nice champagne. Many thanks.

I was so excited to stay at Cliveden House! Sadly, the Mansion rooms need major refurbishment, and our room was just plain dirty- the couch stained and soiled all over, the bathroom shades had black marks all over, some sort of horrible lint collected on the radiator, red marks on the curtain, chipped paint everywhere and large chunks of wood missing or rotting on fireplace and windows - just very unkept and poorly maintained. Such a shame that the rooms in this historic property aren't being maintained. It truly is in the loveliest setting, and the grounds and gardens are breathtaking. Our room service breakfast was inedible, and we sadly missed the grand breakfast buffet due to being given incorrect information on its hours. The food and service in The Astor Grill were also disappointing. Very curt, inattentive service, several plates broken, and despite ordering the burger medium- rare it was well-done- rather burned. I heard another guest complaining about their food. I also booked a room with a hot tub for my son. However, it came with so many rules- must call for help turning it on and off, no use after 10:30pm- that he just didn't use it. We were not upgraded with our Amex FHR benefits despite when I looked online- there were rooms available to upgrade. This was the only Amex hotel in my 3 week trip that didn't upgrade. It was also the only disappointment, and I don't think it should be a FHR member. I addressed these issues before checking out, and unbelievably at first was only offered the voluntary room service charge as a credit!!! I expressed this was not sufficient, and I was eventually offered to return for a complimentary night. We did enjoy the residents' lounge- the atmosphere was warm and welcoming and the club sandwich delicious. The men at front valet were also so very kind and helpful. Finally, we had a 4pm late check-out and had our bags taken from our room a little after 4. We received a very snooty phone call from the front desk informing us that check out was at 4. Let me tell you, that was the final straw. I had already addressed the issue of the dirty condition of our room with the manager, so I certainly hope they weren't planning on putting another guest in there that night!

Fantastic venue in which to celebrate a 90th birthday! From the impressive building to the attentive staff and a delicious afternoon tea (complete with refill sandwiches) we enjoyed celebrating a very special birthday in resplendent surroundings. Not cheap - but worth the splurge. It felt very special indeed and my mother hugely enjoyed the whole experience!

We loved our stay here. What a property with grounds to match. It's not modern and I can't understand people criticising it for being Cliveden. If you don't want to stay in one of the few remaining Grand Dame of British hotels don't come here. As many have mentioned the staff here are lovely. The pools both indoors and outdoors are beautiful and just the right temperature. We dined both evenings in the main dining room and it was impeccable. My only feedback which I gave was such a glorious dining deserves a grander cheese trolley with more choice. Came for a big anniversary and left knowing that we will return soon. Great job everyone!

Lovely historic house with a good cooked breakfast and buffet . Rooms were dated for a price of almost 1000gbp for a suite. Would nkt have expected an additional room cleaning charge to it. Breakfast was excellent..both cooked and buffet. Staff were all helpful and spa was good but again pricey