Cliveden House

Wonderful spa experience! They were so accommodating and friendly. Missed my first massage due to a travel delay and management moved some appointments around to get me in the next day. I was so grateful for their help and understanding. Wonderful and relaxing massage. Imogen was fantastic. Will be back!!

We turned up on a busy Saturday afternoon with no booking, just hoping to get a coffee and a juice for our two young children. Unsurprisingly, the host at the entrance to the hotel checked and all the restaurants and bars were fully booked. We were happy to leave but she said- “wait a minute, follow me” This very kind host took us to the study, where we had the room to ourselves. She gave us the history of the room, had the fire lit, had our kids play a game of finding the secret compartments in the panelling and then returned with chocolates and biscuits for them. We had a lovely time by the fire having our drinks. Other staff attended to us too and looked after us to well and joyfully. They treated us like VIPs even though we had taken our chances without a booking. That is the true mark of excellence in hospitality. Thank you to the host (we didn’t catch her name) and to the team who made us so welcome. She didn’t have to help us but she went out of her way to, and to entertain our children. The coffees and biscuits were divine too- which was to be expected!

Had a loverly day on Mothers day was greeted really well food was nice there were a few little annoying things, when ordering sparkling water waiters/waitresses always leave the lid off but it then goes flat. I did say I wanted my roast beef med/well done more on the well done but it came back medium so I didnt eat much of it which was really disappointing I do think the chef sometimes takes offence to this but then It doesn't get eaten and Im paying for how I personally like it plus I was asked how do I want if cooked. This was noticed by one of the staff the cheese guy I think as he asked if my dinner was ok because I hasn’t eaten much. The cauliflower wasn’t that hot and the roast potatoes were tasteless. My husband had cheese and I had strawberry and cream dessert but mine came out about 20mins later I did ask could it come out soon so we could eat together but was told they cant time it right for that !? I was really taken back by that response considering what we are paying you cant time 2 desserts to be eaten at the same time. If this was communicated better to us my husband would of waited. This is poor management. I ordered tea and waited for the milk and sugar but it never came so had to ask for that too. These little things matter. Starters and dessert were really nice but the Sunday roast not so much.

An overnight stay celebrating an anniversary. We were made to feel very welcome. Staff were unfailingly polite, helpful and friendly, and all facilities were exceptional. We dined in the Cliveden Dining Room (excellent) and used the spa facilities. We received great service in all areas of the hotel.

Just returned from a very relaxing stay at the Cliveden House. Everything about this place is beautiful and the staff are wonderful. We had a friendly welcome and check -in was speedy. John in particular, who helped us with our bags, was so kind. The history and architecture is simply stunning. The suite we stayed in was exceptional as was the food (fantastic breakfast). We swam in the heated outdoor pool which was a treat and also the indoor is great too, but didn’t unfortunately have time for a Spa treatment. I loved walking around the gardens and there is a lovely garden centre within the grounds too. I couldn’t fault this place and we will return soon hopefully.