This is a great location for exploring Berlin for first-time visitors. We had issues with our room, the air-conditioning was non-existent. There isn't very much storage or room to have our suitcases open. We finally put one on the glass desk with one of the Hilton robes under it so it wouldn't scratch the desk. The shower/bath combination is a killer for anyone over 55 - I slipped and almost killed myself. We requested a room change or a tub mat and only after my husband put in the 2nd request was this done. The elevator wait time (for 4 elevators) was ridiculous. Usually, only one or 2 were working so it made it hard to get down to the lobby in a reasonable amount of time. Once, the elevator showed up on our 6th floor almost filled because guests got in on lower floors even when it was going up so they could ride it back down. We had left our room for hours at a time several days and of the 4 days that it needed servicing there were 2 days that we didn't have to call down to get this done. We had even called to say "We're leaving our room could we please have it serviced" and they only actually serviced it when my husband called. One day it never got done (although we were out of the room for 6 hours from 10 AM on) so we just requested fresh towels. Very disappointing! The Executive Lounge was nice and always kept clean. We used it for our small pre-touring breakfast as well as in the evenings to wind down. That was the nicest part of our visit. The concierge was helpful, but again they looked past me and at my husband for his question. Of course he didn't have a question, I did.

Happy to return to this hotel after 3 years and again pleasantly surprised. The hotel is located in the city center, close to everywhere. As Diamond members , we received an improved room with a view of the cathedral. The breakfast was very high quality with a huge selection. I would especially like to point out the special treatment we received from Monica - the reception manager. She took care of all our needs and solved all our problems. May every hotel be blessed with such a reception manager! We will definitely return to this hotel on our next visit to Berlin

The person in charge of the lounge is not good at dealing with diamond membership holders today 5/4/2024 at 6 pm He spoke inappropriately to an inmate who has a Diamond membership, so how does he talk to the rest of the inmates He said that it is forbidden to take a bottle of water and a bottle of Coca-Cola outside How do I leave the rest of the bottle after opening it Is it okay to throw in the trash

The person in charge of Lounge is not good at dealing with diamond membership holders He spoke inappropriately to a guest at the hotel who had a Diamond membership, so how could he speak with the rest of the guests at the hotel? He said it is forbidden to take a bottle of water and a bottle of Coca-Cola outside Do I leave the rest of the bottle after opening it?

We have been there few days and our stay was amazing. We had special amenities for our anniversary that was very appreciated. the room was very spacious, clean and with a nice view of the cathedral. The bar restaurant on the ground floor is nice even if is a bit expensive. The breakfast had a lot of options and the restaurant is very nice , if you arrive before the busy time you can get a table with view. The executive lounge was well assorted all the time, the lounge is very spacious and very well maintained. I want to do a special mention to the housekeeper supervisor Spyros that during our stay was working in the executive lounge, he was very professional and even if was busy he spent some time with us and made for us a nice surprise. During the check in and the check out we met the receptionist Luca that was very friendly and kind, he sorted out my issue with my booking without any issues. The property is in the center and very well connected with the main attractions. Unfortunately we didn’t have the time to use the fitness and the health facilities.