Melia Berlin

This hotel is in a great location. It is close to public transportation (Berlin has a great public transportation system), restaurants, and must see places. The hotel sits right next to the river. I have mixed feelings about the hotel. The bathroom floor in first room we were given was dirty with hair from the previous guest. Our next room was much better. It was larger and had plenty of room for our suitcases. We didn’t request that the room be cleaned the next day. The day after that we requested that it be cleaned. We left a bunch of empty plastic bottles next to the garbage can. They were not removed. We had used the glassware. They were not taken away and replaced with clean glassware. The AC control in the room was hard to figure out. It was different than any we had ever seen. We couldn’t get the room to cool off and the next day was supposed to be very hot. We called reception. No answer. So we went down to the lobby to tell them the AC wasn’t working. The man at reception said that the person responsible for technical issues had already left for the day. Finally my husband figured out how to get the air working. Know that the towels are very thin. I would think that a 4 star hotel would have thicker ones. Also, there are no power outlets by the bed. That could be a big issue for a guest with a Cpap for sleep apnea. We asked for and received an extension cord that wrapped around one side of the room.

Great location. S9 train , platform 5/6 from airport , 5euros one way. Get your ticket at the machine and verify it by stamping it on the machine on the platform. Get off at Freidreichstrasse station and literally a 2 minute walk to hotel. Didn't have much interaction with staff but checked in and out with no problems. Room modern and clean with refrigerator, mini bar, tea coffee facilities , hairdryer , soap , shampoos. My room was at the front , amazing views of city life. I found it a bit noisy on the 1st night when trying to sleep , but noticed it less and less with each passing night , a small price to pay for the views. Watched the world cup final in the tapas bar with a drink and one of the ladies working there , don't remember her name, long curly hair, was very efficient and friendly , a great asset to the hotel. Plenty of restaurants right on the doorstep.Would happily return here again , thank you Melia

We enjoyed this hotel very much. right on the river. It is 100% worth upgrading to the Level experience. Rooms were clean and the staff did an excellent job.

I'm currently at this hotel. I emailed them in May to tell them that I have a physical disability and that I needed a walk-in shower and bidet in the room that they allocated to me. I was emailed back the next day to say that my booking had been noted and I was informed that I would be moved to a different type of room than the one I booked to make sure that my needs were met. I arrived at the hotel this evening and my room doesn't have a bidet. My holiday got off to a bad start because my flight was delayed by 24 hours so I lost my first night in the city. I've arrived here and been given a room that I am struggling in. I've been told to contact reception tomorrow because my arrival time was late in the evening. I'm so sad that my holiday has started this way given that I did everything I needed to to make sure the hotel would have everything in place for me arriving. The upset is compounded because three people that I'm travelling with who didn't have room requests all have a bidet in the room! Would I recommend this hotel to another disabled person? Not at the minute.

We loved our stay here! The rooms were a great size with comfortable beds and pillows. The shower was great! The room was spotless and the staff was very friendly. This a great location to wonder and explore. We would recommend this hotel to anyone and would definitely stay again!