Melia Berlin

The location couldn’t be better. We used the metro a few times as well as the train to Munich and the hotel was close enough to easily get to the stations. The location allowed us to walk to various sites and museums. Breakfast was superb. Didn’t give the full 5 stars due to most of the front desk staff being cold and unhelpful.

On arrival we got very little help parking our car, which has a roof box. I had written to the hotel four days before check in, and again on the morning of the day we arrived, asking for assistance. Nobody at reception seemed interested in helping. There was no help with the luggage either, and no interest in welcoming us. Completely disengaged staff. No service at all. We checked in around 20:30 and nobody could help us with food. Although the hotel advertises room service until 22:00, there was in fact no room service and no menu in the room. Good to know. We ended up ordering pizzas through Wolt instead. The next morning breakfast was good, and the service in the Level 7 executive lounge was excellent. The staff in that part of the hotel were professional and helpful. The same morning I went to the hotel concierge, who was of absolutely no use and could not manage to print tickets for Berlin public transport. A colleague from reception came over, and she had the same poor attitude as the staff we had met at check in. I asked for the duvets to be replaced, and the staff did accommodate that. Check out was thankfully digital and required no contact with staff. But even though we had set check out for 09:30, our room cards stopped working at 09:00, so we had to waste time getting new cards on an already busy morning. Again we were met with poor behaviour and no willingness to give us a good experience. As I walked through reception with three large suitcases, three employees were standing behind the desk. Not one of them offered to help. All three simply stared blankly into the air or down at the desk. A thoroughly terrible front desk experience at this hotel. Something is wrong here. Finally, it is worth mentioning that we stayed in the so called Presidential Suite, the hotel's largest and most expensive suite. The standard of the room does not match the price. There are several stains in the carpets. The shower niche door hangs loose and is genuinely dangerous to use. And the interior is anything but contemporary. My guess is that the last president to stay here was Erich Honecker. The price for a room like that is obviously not low, and you would expect a far higher standard of service and effort from the hotel. Hotel Meliá Berlin can be given at most two stars. One star goes to the lovely staff on the 7th floor. The other star is for location.

We had a fabulous Berlin trip, and the hotel made it sooo easy to get around and we got good sleeps after long days exploring the city. If coming via airport it’s a short train ride direct from there to Friedricstrasse station, then 2 minute walk to hotel. Great base for U and S trains, buses, trams. We used all to get around, buying a Welcome to Berlin card, from BVG website, DEFINITELY worth it if you’re going to use any public transport. Get a ABC zone one if you plan to use from airport. I bought them online before we went to we just jumped on train on landing. Perfect. Trains can be a bit haywire….dont think any ran on time, and our lack of German language meant we were usually unsure which train was arriving at platform! But on holiday it’s fun! Location was lovely, by the river, lots of shops and restaurants and pubs to check out. We ate by the river a few times, all places were great. The huge Asian supermarket across from the hotel was amazing too! We love to shop so it was an Aladdin’s cave to us! The air con was a bit hit and miss, but the windows were fully openable - great to have this in a hotel. We had 2 rooms, one double and one with bed split into 2 for our teenage sons. Both rooms were nice, but courtyard facing. Quiet though and to be honest we only used room to sleep in. Bathrooms were nice, showers great, in bath though and it was a bit slippy, one morning I had a spectacular slip in shower! Very clean and spacious though. We ate out every day. Bakeries for breakfast, fantastic pastries! Staff were lovely, we had a room safe issue which was efficiently fixed by maintenance gentleman, friendly and polite. If we ever go back to Berlin, we will definitely stay here again. One star off as towels were so thin, not 4 star quality, but everything else absolutely was.

This hotel is in a great location. It is close to public transportation (Berlin has a great public transportation system), restaurants, and must see places. The hotel sits right next to the river. I have mixed feelings about the hotel. The bathroom floor in first room we were given was dirty with hair from the previous guest. Our next room was much better. It was larger and had plenty of room for our suitcases. We didn’t request that the room be cleaned the next day. The day after that we requested that it be cleaned. We left a bunch of empty plastic bottles next to the garbage can. They were not removed. We had used the glassware. They were not taken away and replaced with clean glassware. The AC control in the room was hard to figure out. It was different than any we had ever seen. We couldn’t get the room to cool off and the next day was supposed to be very hot. We called reception. No answer. So we went down to the lobby to tell them the AC wasn’t working. The man at reception said that the person responsible for technical issues had already left for the day. Finally my husband figured out how to get the air working. Know that the towels are very thin. I would think that a 4 star hotel would have thicker ones. Also, there are no power outlets by the bed. That could be a big issue for a guest with a Cpap for sleep apnea. We asked for and received an extension cord that wrapped around one side of the room.

Great location. S9 train , platform 5/6 from airport , 5euros one way. Get your ticket at the machine and verify it by stamping it on the machine on the platform. Get off at Freidreichstrasse station and literally a 2 minute walk to hotel. Didn't have much interaction with staff but checked in and out with no problems. Room modern and clean with refrigerator, mini bar, tea coffee facilities , hairdryer , soap , shampoos. My room was at the front , amazing views of city life. I found it a bit noisy on the 1st night when trying to sleep , but noticed it less and less with each passing night , a small price to pay for the views. Watched the world cup final in the tapas bar with a drink and one of the ladies working there , don't remember her name, long curly hair, was very efficient and friendly , a great asset to the hotel. Plenty of restaurants right on the doorstep.Would happily return here again , thank you Melia