Melia Berlin

We stayed at Melia level. It is very central, really near to S and U bahn and all the attractions are walkable you can usually get the S bahn direct from airport but engineering works meant we had a planes, trains and automobiles situation but easy on the way back. S bahn one stop and main station teain. Room was not ready but offered the pass for the level to get a coffee and cake etc. Room was spacious,big bed and a duvet each! Plus the additional touch of mini bar, bottle of bubbles and personalised message and a small verandah with a great view, especially of the sunset. . Rituals toiletries, robe and slippers. Breakfast - we tried level and main restaurant. Although the main restaurant has slightly more choice we preferred the serenity and personal service in the level. The staff were knowledgeable and attentive. The level is certainly worth the extra money. We got a late checkout at no extra cost and you could pop in any time for a snack or drink. Night time had a good range of wine and spirits and no limit. Food was good and I would say some people used this as their evening meal. Fabulous stay and would highly recommend.

Firstly, the hotel is located in a great location, with a lot of the sights of Berlin in easy walking distance. For going further afield, the hotel is very close to the U-Bahn & S-Bahn. The good news is that it isn’t a big, sprawling station like Alexanderplatz or Hauptbahnhof, so you won’t spend 10 minutes walking through the station trying to find your platform (quick tip, if you want to go East-West at Friedrichstrasse station then you go up above street level to get the trains, and if you want to go North-South then you go below street level to get the trains). There is also a stop for the river cruises just outside the hotel, and the main theatre for Berlin is just across the bridge (would recommend a visit to the theatre, as they put on spectacular visual shows, so it doesn’t really matter if you aren’t fluent in German). There are lots of bars along the river, just across the bridge, and there are also plenty of restaurants and eateries nearby. The hotel itself is clean, modern and functional. The staff are efficient and helpful, and if you utilise the Melia App then you can check-in/out using that, thus saving time. The foyer is big, and provides many places to sit, plus an on-site tapas restaurant, which makes the area feel lively throughout the day. Rooms are spacious and well appointed. They also have opening full-length doors, so you can “bring the outside in”. Beds are comfortable and there is plenty of storage space. It would have been nice if the TV had been as smart TV (or an option to connect via HDMI to the existing TV), thus allowing access to streaming services for when you have a bit of downtime, but other than that (and the lack of USB sockets in the room), everything was as good as it gets. We booked the Level Lounge upgrade, as we had previously used Level lounges in other Melia hotels, and we have found them to be a really good option. Breakfast is served from 06.30 until 11.00, with snacks throughout the remainder of the day. You can have breakfast in the main dining room, but we found that it was a more relaxed experience in the Level lounge, and as you can get table service for things like poached eggs, or omelettes, you won’t need to queue up at an egg station. The quality of the breakfast was really good, with plenty of choice. Other reasons we chose the Level lounge is that they serve bottled beer & soft drinks throughout the day, sparkling wine from around 11.00 onwards, and spirits between 18.00 & 21.00 (and tapas snacks to accompany the drinks), with the lounge closing at 22.00. It is also a place where you can kick-back during the day, and they even have a small smoking area on the balcony. Because the transport links are so good in Berlin, and the hotel is so centrally located, we found that we would be popping back to the hotel several times a day, so the lounge was a real boon. If I was to revisit Berlin then I wouldn’t hesitate to book the Melia again, and of course adding the Level lounge to my visit would be a no-brainer..

Perfect stay. Hotel position is very good (near metro and center), room spacious.

The location couldn’t be better. We used the metro a few times as well as the train to Munich and the hotel was close enough to easily get to the stations. The location allowed us to walk to various sites and museums. Breakfast was superb. Didn’t give the full 5 stars due to most of the front desk staff being cold and unhelpful.

On arrival we got very little help parking our car, which has a roof box. I had written to the hotel four days before check in, and again on the morning of the day we arrived, asking for assistance. Nobody at reception seemed interested in helping. There was no help with the luggage either, and no interest in welcoming us. Completely disengaged staff. No service at all. We checked in around 20:30 and nobody could help us with food. Although the hotel advertises room service until 22:00, there was in fact no room service and no menu in the room. Good to know. We ended up ordering pizzas through Wolt instead. The next morning breakfast was good, and the service in the Level 7 executive lounge was excellent. The staff in that part of the hotel were professional and helpful. The same morning I went to the hotel concierge, who was of absolutely no use and could not manage to print tickets for Berlin public transport. A colleague from reception came over, and she had the same poor attitude as the staff we had met at check in. I asked for the duvets to be replaced, and the staff did accommodate that. Check out was thankfully digital and required no contact with staff. But even though we had set check out for 09:30, our room cards stopped working at 09:00, so we had to waste time getting new cards on an already busy morning. Again we were met with poor behaviour and no willingness to give us a good experience. As I walked through reception with three large suitcases, three employees were standing behind the desk. Not one of them offered to help. All three simply stared blankly into the air or down at the desk. A thoroughly terrible front desk experience at this hotel. Something is wrong here. Finally, it is worth mentioning that we stayed in the so called Presidential Suite, the hotel's largest and most expensive suite. The standard of the room does not match the price. There are several stains in the carpets. The shower niche door hangs loose and is genuinely dangerous to use. And the interior is anything but contemporary. My guess is that the last president to stay here was Erich Honecker. The price for a room like that is obviously not low, and you would expect a far higher standard of service and effort from the hotel. Hotel Meliá Berlin can be given at most two stars. One star goes to the lovely staff on the 7th floor. The other star is for location.