I booked a room for 3 people and got to stay in a room for 2 people with a double bed and an extra bed that was very uncomfortable. After one night I canceled my reservation and was supposed to get the money back for 3 more nights that I had booked from the start. A month has passed and I still haven't received the money back. I had a terrible experience and I'm still fighting to receive my money with no luck. The staff at the hotel are disrespectful towards their clients. Moreover, the hotel looks much better in the photos than it does in reality. The room was dirty and old. The overall standard is very low, I would personally prefer to stay at the cheap hostel in Berlin than at this hotel. I would strongly recommend to stay away. The breakfast was a joke, they served the cheapest and I found a fly in the cereal, disgusting! Shame on you, Schlosshotel Berlin by Patrick Hellmann! I'm traumatized.

Rude and uproffesional blonde lady with glassws on reception (6.3.) Closed pool, closed bar and restaurant due to private event. You have to pay for eggs on the reception as well as well for the coffee or fresh mint tea. Amex building with Old used rooms. Not recommend at all

I don’t understand how this is a “retreat” or a 5 star. Staff are friendly but that doesn’t make up for the shortfalls. None of the luxury or attention to detail you would expect from a 5* - no coffee or tea making facilities, no minibar, minimal toiletries, curtains that look fancy but let the light in, noisy cleaning outside the room early every morning, a very basic (and empty) restaurant with very slow service, room service meals delivered cold, a nice bar but no atmosphere (except for the private karaoke function going on in the adjacent room) and 10€ every time you order something to the room (€22 for a morning coffee, €22 for two bottles of tonic,…). The pool is ok (apart from the bits of tissue floating around in it) but small (as is the sauna); the grounds are small and overlooked by houses. There is nothing around other than the forest and two decent restaurants so if you’re staying for more than a night or two you have to go to the city - a €40 trip. So unless you have a car and are just staying for a night or two I really can’t see the appeal of this place nor what it is really trying to be. Sorry, but it was definitely a mistake to book this. So for me neither a “retreat” nor 5 star sadly.

The Schloss itself is amazing in architectural impressiveness. It has a warm feel to it as soon as you enter it's luxurious interiors. The food is good though the breakfast offering outstanding. The cocktail bar was a must go to every evening with perfect mixes and selections. Finally the staff who made our stay so memorable, everyone keen to ensure our needs were met with grace and alacrity. Special mention must be made of Levon and Yaroslava both of whom went beyond our expectations and are a credit to themselves and the Company. A unique hotel for discerning travellers who don't want the usual hotel chain experience. Highly recommended.

Spectacular hotel. We really enjoyed this one. Good location. Beautiful inside. Big and well decorated rooms. We had a problem with our car and they helped us solve It. Breakfast was really good as well.