The Beverly Hills Hotel

Just stayed at this magnificent hotel and cannot rate it highly enough if there was more than 5* I would give it ten. The customer service is beyond belief from all the staff I have never witnessed customer service like this before and I think our English hospitality industry could learn a lot from it. Everything was just perfect and I cannot wait to visit LA again just to stay at this perfect hotel.

Pretty much still firing on all cylinders, this landmark and timeless property remaining the standard by which to be measured. Staff is friendly and always accommodating. The front desk staff at any hour was incredible, perhaps second to none to insure total guest satisfaction. The lobby was in beautiful shape and the pool remains a famous classic. Housekeeping is attentive and provides service with a smile. The downstairs diner is perfect for a quick breakfast or coffee. The renovated rooms are spacious and well lit. Most are now tech friendly. The overall ambiance of the hotel remains one of the top in the nation. Major areas of improvement needed: the fitness center needs a complete overhaul. It's basically a room with a few free weights, 3-4 machines and a bike. There needs to be a stand alone structure built with a state of the art gym. This facility is stuck in another era. The Polo Lounge remains classic and beautiful. The hostesses are friendly and exceptional. However, during this stay, the table service was slow, subpar and inefficient at all hours. We had breakfast multiple times, lunch and evening snacks and cocktails. Improvement needs to be made as service has slipped in the outside area of the Polo for the first time that we could remember. Overall, still a highly recommended hotel for business or pleasure.

I have just returned home after a five night stay at The Beverly Hills Hotel, and I could hardly wait to sit down and write this review, because this hotel is SIMPLY THE BEST! Every time we have ever stayed at The Beverly Hills Hotel, we've had a fabulous stay. This trip, we were celebrating my 50th birthday (I had my 13-yr-old daughter and her friend with me), and the hotel staff made sure it was extra special, just for me! Truly, I felt like they were celebrating with me, and they all seemed as excited about my birthday as I was! The staff of this hotel is delightful, thoughtful, and they truly love what they do, so they enjoy celebrating with their guests. I could feel the love! The Beverly Hills Hotel is a beautiful, iconic place. I am always aware of the history behind the hotel, and I'm always appreciative of the beautiful gardens and decor. The hallways are gorgeous. The rooms/suites are comfortable, beautiful, and peaceful. We had a spacious patio this stay, and I spent a lot of time relaxing right there! The restaurants are beautifully decorated. BUT what REALLY makes this hotel special? THE PEOPLE. I am always amazed at how happy the employees are and how truly helpful they are. From the moment we arrive, we feel special. The service is unbeatable, and the attention to detail is phenomenal. Every time we have visited, we have made new friends within the staff, and I look forward to the next visit so I can see them again and make more new friends. In fact, as we were checking out this morning, a sweet lady at the front desk said, "We are going to miss you!" I'm sure she had no idea how special that made me feel, but I noticed...and it made me feel special. I left with a smile on my face, and in my mind, I was thinking of when I can carve out time to go back! The PEOPLE...that is what keeps us coming back to The Beverly Hills Hotel (and I'm hoping to get there during the holidays!). So...here are some definite things I can tell you: the staff is fantastic. Every room/suite we've ever had has been wonderful and impressive. The concierge staff is very helpful. Make sure you enjoy a few meals at the hotel's restaurants. We love The Polo Lounge and Cabana Cafe, and the Fountain Coffee Room has a special charm. Stroll through the gardens, and when you do, think of all the people who have strolled there before you. When you dine in the Polo Lounge, think of all the deals that have been made there. Be sure to spend some time sitting by the pool, weather permitting (it usually permits). Visit the gift shop; it's one of a kind. If you're considering staying at The Beverly Hills Hotel, plan to stay as long as you possibly can, because it's hard to leave. I always find myself saying at the end of a trip, "I don't want to go home." We will definitely be back...as soon as possible. And we can hardly wait.

We stayed there as a family and I loved the setting of the hotel. Very charming decorations all over. Nice pool area, lounge settings and dining at the Polo Bar is a very nice lunch option. They have a car service which can take you within Beverly Hills area complimentary. Welcome bottle of wine and fruits at the room was a nice touch too. All amenities were pink and white stripes or green summer feel which I really loved. Our balcony had a chair to lounge and bed was really comfortable. I loved the hotel and would love to stay there again on our next trip to LA area.

This hotel(part of the Dorchester collection) is, in fact, one of the great hotels in the world. An amazing venue with incredible service and attention to detail. One of the best hotels my wife and I stay..