Alila Ventana Big Sur

Lovely hotel and setting but rooms need an update badly Staff is very friendly but dropped the ball when approached on an issue and never heard back. Dining was excellent.

I've never enjoyed myself so much as I did visiting here. The staff is outstanding. I've never been to an establishment that was so personal service. You asked anybody anything they always had a smile and were helpful no matter what they were doing. At the restaurant they asked everyone ask if there's any dietary issues that they needed to know. The front desk was helpful with everything. I noticed all the little details in the rooms and it made it worth the wild. There was no noise level. It was peaceful. The grounds were immaculate. Can't wait to go back.

This was our second stay at Alila Ventana Big Sur and it was wonderful. We were celebrating my birthday with a three-night stay during the end of July/beginning of August and having that extra night was great. Our first stay last summer was just for two nights and it was not enough. This time, we got to enjoy relaxing plus doing activities without it being too scheduled. The weather was gorgeous - warm/sometimes hot during the day, then cool at night. The staff was beyond hospitable and accommodating. They provided a delicious and generous welcome amenity in our room, and also helped us with an unexpected room change on our last day/night. The all-inclusive food and non-alcoholic drinks are really delicious. We bought a couple of the beverage vouchers to help save a little money on the alcoholic beverages we knew we would be enjoying and it was worth it. Also bought an activity voucher to save save a little money on a paid activity. Make sure to do any of the paid activities that involve a walk/hike plus making cocktails. So fun!

Having been to Hearst Castel three times in San Simeon, I always wondered what it would be like to live or stay there more than the two hours allotted. Finally, my question has been answered with my stay at Alila Ventana. Not only are the mountaintop views stunning, but you're really treated like royalty here. In fact, the views in Big Sur are even arguably better than in San Simeon. If you're from the Central Coast or are planning a trip to Big Sur, you really need to check out this resort. It'll be an experience you'll never forget!

Fantastic 4 nights at the resort!! Food was excellent and the staff was exceptional. Did a lot with f walking/hiking and would love to go back again.