Alila Ventana Big Sur

My partner and I are Hyatt Globalists and stayed here for our two year anniversary road trip just after Highway One reopened. This hotel made the experience even more special. The hotel wad surrounded by big redwoods and beautiful views of the Pacific sunset, it was incredibly peaceful, we also enjoyed watching stars from the terrace at night. The food was excellent, and the hot pools were so relaxing in the evening. A big thank you to Rubi at the front desk for her warm and thoughtful help. She introduced us all the details for property and activities when check in. And also recommended the big sur wild bee honey and a local coffee shop for us, it was really good! We traveled all over the States in 2025/2026 and this is our favorite hotel so far. Not only because of the beautiful view, great food but more important is the people there who treated as like friends, thank you again Rubi :)

Based on our stay, the overall experience did not meet the standards we expect from a five-star property or from World of Hyatt. Our birthday celebration was not acknowledged in any way—there was no card, cake, drink, or even a small gesture, either in the room or during dinner—which was disappointing given the reputation of the hotel. Service responsiveness also fell short. When the cream bottle in the lobby was empty, I asked a staff member for assistance. After checking, he simply suggested that I go to the poolside area to see if there might be some there. It would have been far more appropriate and service-oriented to contact housekeeping and have the item brought to us, rather than asking a guest to search elsewhere. Additionally, during dinner we were looking to move to another table. Instead of guiding us or following up, the staff member walked away and left us standing there, unsure of what to do next. This lack of attentiveness and follow-through contributed to the overall feeling that the service was not aligned with five-star expectations. While the property itself is beautiful, the service experience significantly impacted our stay. We hope this feedback can be used to improve consistency, attentiveness, and guest recognition moving forward.

Ventana is truly an all time experience. I cannot recommend it enough! The food is exceptional and the staff are above and beyond, particularly for repeat guests as they remember all the things you do and don't like!

Alila Ventana Big Sur is everything I hoped for, and more. I really enjoyed how relaxed I was and how calm and quiet the atmosphere was. The staff were great and friendly and everything was eager to help and please. Time slowed down there and it was quite the retreat from a busy life. I felt genuinely rested and at peace with the short time I was there. I wish I could’ve spent longer but I want to make this an annual trip. The location was amazing from proximity to Los Angeles and San Francisco so most guests can roadtrip from one of those cities. I also appreciated how I could continue using the resort amenities and facilities prior to check-in, and post checkout so it was great for those who have shorter trip because they can still easily enjoy the property.

One of the most relaxing stays that I’ve ever experienced. The check-in / check-out was so easy and fast, the customer service was impeccable (everyone was responsive, friendly, efficient, and effective), and the amenities were great. I loved all the pools and water features. The rooms were wonderfully clean and comfortable. Yet it’s also dog-friendly! (All the guests were responsible and considerate as well.) And the spa was just what I needed. Overall, this property is so beautiful and peaceful, I highly recommmend it to solo travelers and couples seeking an adults-only getaway. Looking forward to coming back in December!