Alila Ventana Big Sur

Just spent an unforgettable 3-night stay at Alila Ventana Big Sur (Nov 24–27) and I’m still in awe! ✨🌲🌊 We flew in the day before and stayed at the Hyatt Carmel in Monterey, where we also had a wonderful experience. They even upgraded us to a complimentary ocean-view room to accommodate my husband’s disability since there are lots of stairs/steps — such thoughtful service. 💙🌊 At Ventana, everyone was incredibly friendly and welcoming. We arrived early and were able to enjoy the resort right away — soaking in the Japanese bath tub, relaxing by the pool, and indulging in their amazing inclusive dining. The hot tubs and pools are open 24/7 and clothing optional only at Japanese bath house and the pool next to it. We had a welcome drink at the Social House…Moët & Chandon champagne 🍾 and surprised with a huge complimentary suite upgrade! Waking up to those breathtaking views of the Pacific Ocean during breakfast/brunch and ending each day with a beautiful dinner was pure magic. 🌅✨ Highly recommend this whole trip if you’re looking for a serene, luxurious escape. Already dreaming of going back! 💛

This is one of our all-time favorite places to stay! All-inclusive and in the redwoods… you can’t beat this. We enjoyed filet, wine and sorbet at dinner, with our server Juan Alvarez. Thank you Juan, you are something special!!! Can’t wait to come back and visit again

We had an amazing stay at Alila. It exceeded all my expectations. Upon check in we were upgraded to a pacific house suite, and the addition of having our own hot tub was such a great perk, we never even ended up using any of the other pools since we had our own. The staff was amazingly helpful, and made it feel like a 5 star property. The lack of variety at the sur house never bothers us because the quality of the food was so good, for 3 nights we could try a variety of things and were happy every single night. Waiting on a golf cart was never an issue, I don't think we waited longer than 5 minutes ever; and they said they were at 90% occupancy while we were there so I don't understand the complaints about waiting. It's a beautiful property that feels 5 star. I wish there were more free experiences every day, as is true of other all inclusives, but I recognize this is not your typical property.

DO NOT BOOK! They canceled our booking TWICE! We had our honeymoon trip planned months in advance and a week before our booking, they canceled our reservation because “they overbooked.” We had to change our flights and trips, so we rebooked and then they canceled a second time! No reason! The customer service is terrible. I don’t understand how they can treat customers like this- we are once again at a loss and have to replan everything. They cost us money and stress and did nothing to make it better. Do not waste your time.

We had a wonderful time at Alila Ventana. The food was five star chef quality and the customer service was top-notch. It was a very relaxing getaway which is what we were after.