Alila Ventana Big Sur

Loved my stay! The property is beautiful, the staff was absolutely amazing. The gentleman at the valet remembered my name and room number throughout my stay and when he would happen to be driving by on the cart would always offer a lift to wherever I was headed or to grab bags from my cart etc. I was shocked that almost no one got in the pool/hot tubs! my entire time I saw no one get in the pool and only 3 people get in the infinity hot tub for maybe 10 mins each. Even the japanese bathhouse was 100% empty when i spent 2 hours in there. I felt like I had the resort to myself! There were people there lounging by the pool and plenty at dinner and on the property but no one seemed to be getting in the water. Perhaps they all had hot tubs in their rooms? The food I read reviews that it was so/so. I had the steak entree and the beet salad appetizer along with the cheesecake for dessert. My meal was abosolutely10/10 ( I ate at sur house not room service). The ridge hike was nice to get the blood pumping the hike lead was super cool had a great sense of humor and knowledge on the area/woods etc. Noise level is essentially a zero which is unusual but it was nice. At the pool I kinda wanted a little background music but I recognize this is a resort geared at romance and relaxation and they probably want to keep it calm, quiet and relaxing. The only things that were not 100% were my in room coffee machine- I ran water through it a few times and noticed mold/sediment comming out. Ran it until clear, but my coffee tasted very strong like mold, so I went to the check-in building and got coffee there. The jets at the japanese bathhouse were not workingn when i visited. Other than that this is the the top hyatt property I have even been. I was again, truely blown away by the staff, their kindness, attention to detail and their energy. I was solo and definitely think that although I loved my stay, it would have been enhanced if I had someone to share it with.

The dreamiest resort on the coast! Exceeded all of our expectations. Staff was welcoming and friendly, the food is top notch The property itself is absolutely studying, and the views are to die for! Worth every penny for this experience.

Beautiful property! Amazing views! Amazing food! Loved our stay and our room - the bed is amazing! Highly recommend visiting Pfeiffer Beach with Jarod. The property was fully booked when we stayed but it did not seem crowded at all.

1.front desk don't help with dinner reservation and reroute us to call restaurant where no one is there answering the phone 2. basic amenities like bottled water were not proactively provided in the room. We only received water after specifically asking for it 3.as a Globalist member, I did not feel that any meaningful recognition or benefits were extended during the stay. Combined with the issues above, the overall experience was not as expected

I did not use points to stay here. I stayed in the coast house suite, with the living room attachment to make it a one bedroom suite. I have never stayed at either here or post ranch inn and decided to try this place first because family friends have loved this property over the years. Mistake The woman at the spa who did my astrology did a completely wrong reading. I could tell when she realized she had made a mistake. I still let her continue the full reading and paid the full price she charged. I wanted to see how deep she would go into her lie, she talked to me about my fake astrology for an hour and took my tip and my money for the spa appointment with no hesitation. Did I mention she is the spa manager? So a hotel that tries to be a wellness type/spa type has a bunch of people to take advantage of you at the quickest chance, FYI. I left a pair of shorts there. Prada shorts. $1,400 mohair tuxedo shorts. I know I should not care more than any other pair of shorts if they went missing or not, and I can’t confirm who took them. I honestly would want them if I saw them too, that’s why I paid $1,400 for them in the first place. When I called they had no record of them, it was a week later though (I had a trip where I kept the same suitcase and didn’t even think to look because I didn’t unpack fully). It just leaves a bad taste in your mouth you know? Weird time at the Japanese hot tub too. It felt like some man was trying to record me on his phone. It’s a clothing optional pool, phones should not be allowed, I was clothed but others might not be clothed. My husband, who I didn’t say word to at the time, also noticed and stood between me and the man. Def weird, did not want to go back there. The rooms are cute, but definitely feel like an upscale Marriott. The hot tub was lovely, the view was lovely. Overall Big Sur is magical. The turndown gifts are fun, aman does that too. Here they give sage as one of the nighttime gifts, I think sage is a closed practice? Do better, not cool. This place has so much potential. So much. Do better