Alila Fort Bishangarh

Hyatt for us is usually associated with trust and exceptional hospitality. We have stayed in Hyatt properties all over the world and so to mark the end of summer vacations for my son, we decided to stay at Alila Fort Bishangarh. We had been planning to visit Alila for a while now and boy did they let us down royally. We booked two rooms with breakfast included. When we arrived and checked in, we were tole by Moshmi our host that we have been upgraded and that one meal either dinner or lunch is not included in our package. Since the meal wasnt a part of our original booking, we confirmed twice with her to that effect and she confirmed the same thing twice. We even asked her which restaurant we can go to for the said meal and do we need to book in advance. She said we could just walk into any restaurant. All was good. We had a wonderful time and today while checking out we were charged for the supposed free meal that was told to us was a part of the upgrade..when we confronted Moshmi she flatly refused she ever mentioned the meal inclusion. And mind you this is after confirming with her twice the previous day. The Manager Mr. Rahul Meena graciously told us what our original package was and conveniently ignored the fact that their employee had miscommunicated about the meal inclusion and ruined the whole experience of Alila for us. And on top of that we were overcharged for the food. The lesson we learnt from this was do not trust the word of anyone when they say they are giving you a free upgrade..get it in writing with all the inclusions that come with the said upgrade.

Within 30 mins of check in, I was cross sold 4 times: upgrade is not possible as rooms are full but if you pay extra rooms can be made available, extra bed payment extra, u forgot to pay for 1 child (it was already paid) etc etc. The idea upon check-in was to squeeze as much more money as you can despite paying 35k for a night stay. Very poor management. The property itself is good, rooms are large, set up is nice.

An absolutely stunning property with service that goes above and beyond! The team here made us feel like royalty. If you truly want to feel special and create unforgettable family memories, this is THE place to be. We’re completely blown away by the hospitality, and a special shoutout to Gopal — your warmth and attention to detail made our stay even more magical. Thank you from the bottom of our hearts!

We had a lovely time at the hike, lunch at daawat where we cooked, offroading with high tea and the rooftop dinners. Staff went out of their way to make us feel comfy and take care of our needs. Warm and friendly and beautiful fort.

This majestic fort hotel lies at a distance of about 90 minutes’ drive from Jaipur. It’s a ‘warrior fort’, unlike the pretty palaces that usually end up as heritage hotels. Over 250 years old and recently restored, Alila Fort Bishanarh is located on a hilltop. The walls are thick, the bastions obviously meant to deter invaders. The lowermost levels even have some of the bedrock showing through in places. Private cars are not allowed up to the fort. You park at the foot of the hill, where a large expanse of land includes other parts of the property: the reception area, pool, organic farm, tents, villas, party spaces, and so on. From here, golf carts are available to ferry guests to and from the fort (though it’s actually not very far or very difficult to climb). I had a suite on the 7th floor. The room was part of a corner bastion, with the bedroom in the circular bastion, the sitting area in the main body of the fort. A huge room, and a proportionately large bathroom (with shower stall, bathtub, two wash basins). All the amenities you would expect of a luxury hotel, including a very delectable array of in-house, freshly-made savoury and sweet snacks. There is a spa, a restaurant (Amarsara), and an outdoor deck (Nazara) where there is a daily dinner buffet of local food accompanied by a folk music performance. Jeeps are available to take you on tours in the vicinity. I really loved this place. It’s hugely atmospheric, and extremely comfortable. The staff are attentive and friendly. Overall, easily one of the best heritage hotels I’ve been to.