Montage Palmetto Bluff

This hotel is tired and feels like a Marriott. Outdated furnishings and the worst part is the staff. They were unhelpful, when I tried to make a dinner reservation weeks before our arrival I was only offered 5 PM or 8:45 PM. Rooms are so outdated. We ended up ordering dinner from outside the hotel and were quoted over an hour wait time for forks and plates. I offered to walk over and pick them up myself. They told us they had upgraded us when they in fact gave us the exact room that I booked through fine hotels and resorts. Their property cannot handle the capacity of guests when they are fully booked. No one to help with luggage upon arrival. A small, sad looking room. We’ve stayed in multiple Montages and we’ve stayed all over the world and I do not recommend you spend any money at this property.

The hotel is unapologetically a mess. Where to start? I think I'm paying around $1800 a night to be here in a room that if Im honest looks like a 10 year old Marriott room. Fine. properties age what about the Service? One of those hotels where no one seems to really know what they are doing. No dining options available on property at all. So you are in the middle of nowhere and no food. Fully booked. Offered a pizza truck. I called 3 weeks in advance. Check in. NICE hard working people that are so overwhelmed I unpacked my own car. ($1800). Families that I guess don't know better - are paying a fortune to be a second rate resort. I think this is a place for people that own houses on the property and frequent regularly with their own kitchen cars etc. are the only happy ones and drive the propaganda that this is a great property. Maybe I can befriend one of the locals with a house and a kitchen to feed us? or bribe them to use their kitchen. You will regret booking here. Apparently there's a new Auberge that's much nicer. OH and if you have kids the awesome kids club is fully booked too. So joke is on you. Go order ubereats and eat in your $1800 dumpy room.

3 star rating because there are things missing from this experience. Number 1 is food. The food was disappointing and completely overpriced. There are seemingly many options, but when you see the schedules and hours, it becomes clear that food options are very limited. This also leads to long wait times. We were told it would be a 55 minute wait for lunch at the pool. Our only other option was the fancy Octogon, which is not where you take kids at 1pm who are swimming. Plus it charges $7 for a bagel! The quality was also very hit or miss. One day the tacos were a decent portion of fish. The next day, the same dish had half the amount of food. And if you have food allergies, good luck. I'm gluten free. Items at Buzz were mislabeled as gluten free, when they were not. I subsided on protein bars that I brought from home. After a $40 salad with fish that was so salty I thought I might need my mom's blood pressure medication, we decided to start going to Bluffton for meals. Lots of options there! But it is far, and Uber is very limited here. I recommend renting a car. Pros, the property is beautiful. We biked for miles each day down relaxing trails. My son loved the tree houses. We all enjoyed the kayaking, porching, and smores. Plus our suite was modern, large and clean. The facilities are incredible and the staff works hard to please the guests. Overall, we had a nice time, but not sure I would return. The food issues were a headache and it is very isolated.

I don’t usually leave reviews like this, but my experience at Montage Palmetto Bluff has been so underwhelming that I felt compelled to share an honest account. We are currently staying here during Spring/Easter break 2026 as a family of four with two young boys. We are no strangers to luxury resorts and regularly return to places we love, including Sea Island (GA), The Breakers (Palm Beach), Banyan Tree Mayakoba, and Kiawah Island. Based on its reputation and price point, we expected Montage Palmetto Bluff to offer a comparable five-star experience — unfortunately, that has not been the case. At $1,500 per night, we expected a much higher level of service, organization, and competence. While the staff are polite and clearly trying their best, the overall experience lacks the polish, attentiveness, and seamless service that define true five-star resorts. One example from just today: after a long drive, our boys were excited to hit some golf balls. I asked the concierge where we could take them to practice. We were directed to the May River course, only to arrive and find it completely closed. No heads-up, no alternative suggested. We then called the Cross River course, and to our disbelief, they would not allow our children to use the practice area or putting green unless they had a tee time. This was Tuesday 4 pm (not the busiest time for golf), and they are simply kids eager to enjoy their vacation. The lack of flexibility — especially for junior guests — was shocking and incredibly disappointing. For a resort of this caliber and cost, we expected far more thoughtfulness, communication, and guest-centered service. Sadly, this stay has fallen well short of expectations, and this is not a place we would consider returning to.

Beautiful place, bike trails are the best!! We stayed in Lagoon view guest house which was perfect. Very clean luxury room with balcony. 4 stars - check in experience not great, concierge experience not great, adult pool area no service, overflowing trash for 3 days straight, hot tub extremely dirty and water level dangerously low so not filtering at all. Had trouble several days getting our room cleaned in a timely manner and getting ice as you have to call for it. Decaf only left but when calling for coffee next day after an hour we had to walk to the Inn to get coffee. Seems like small things but at $1000+ nightly this is all unacceptable. Ate at Octagon, River House and Buffalo, all were absolutely the best food!! Please, please correct these things as we really want to come back to your beautiful grounds.