Montage Palmetto Bluff

I stayed at Montage Palmetto Bluff from April 19–22, 2026, on a solo trip with my dog. In many ways, the stay was restorative. The property is beautiful and peaceful, never feeling crowded, and I appreciated the ability to truly decompress. I stayed in one of the smaller rooms in the Inn, yet it was still spacious and comfortable. I was also pleasantly surprised by the food quality, which exceeded expectations given what I had heard beforehand. Unfortunately, the service was inconsistent enough that it materially impacted the experience and, ultimately, the value. While there were several genuinely kind staff members—including a wonderful golf cart driver and a concierge who thoughtfully asked about planned activities with my dog—follow-through was frequently lacking. On my first full day, I requested a golf cart ride to Wilson Village and was told it would arrive shortly; after waiting 15 minutes, I had to find someone else because the request had not been passed along. Similarly, I was assured that a gate pass would be called in for my photographer, but the gate had no record of it. Restaurant service also varied widely, alternating between very slow and uncomfortably rushed. There was also one notably poor interaction with a valet. I had texted ahead for my car, which was ready when I arrived. When I asked if the keys were in the vehicle, I was met with a condescending response and told—quite sharply—that he was helping someone else. While I understand that everyone can have an off day and I could have waited longer, the tone and manner were not appropriate for a resort at this price point. The value issue was further compounded by confusion around the Montage Moments package I purchased ($225/night daily resort credit). Prior to arrival, I emailed the resort to clarify what the credit covered and was told many things were covered and directed me to call customer service for specifics. Unfortunately, I did not have time to do so. When I received my final bill, I discovered that the credit did not apply to items I expected it to cover, including parking and the pet fee. As a result, I was only able to use $70 of the $225 credit on the day I arrived. Overall, while the setting is undeniably beautiful and there were a number of moments of genuine warmth, the repeated service breakdowns and lack of clarity around paid packages made the stay feel misaligned with the brand’s luxury positioning and pricing. I’m sharing this feedback because the property has tremendous potential, and I hope it’s received in the spirit intended. With more consistent follow-through and clearer communication—especially around packages and guest logistics—the experience could better reflect both the beauty of the resort and the expectations set by the Montage name.

Can't say enough good things about this property as well as the staff. Firoze Nizam (Director of Rooms) was amazing. The property was top notch - The food, bicycles, view from our cottage, the steam shower... It was definitely a great experience.

We just enjoyed an incredible week long visit to Montage PB. We stayed in a 4 bedroom residence with our adult sons and their young kids. Nancy, a fantastic Experience Planner, helped me with meal and activity reservations daily and was so responsive to my questions about what to do for a wide range of ages and interests. She made our trip easy and memorable. Emily, the hostess at Octagon, was wonderful as were servers Regine and Brenda. Wayan, server at the family pool, was amazing- helping our large family every day with chairs and towels. Laken, in accounting, was really wonderful in handling invoice questions and replying quickly to my emails. We had an amazing stay.

Wonderful experience, our first at Montage PB. Such a relaxing experience. We rode bikes, had room service, and enjoyed our stay immensely.

Absolutely gorgeous and top notch! Every single person we encountered was kind and friendly! If it's not on your bucket list, it should be!